Purchase Manager Customer Service

Mohsin Shaikh

Kuwait • +***.******** • **********@*****.***

Supply Chain Management – Contracts and Procurement Versatile, enterprising MBA with 14 years of rich experience with reputable organizations in diverse businesses with extensive background of managing sourcing and procurement, vendor development and management, logistics, warehousing, inventory control, contract administration, international trade and customer service. Competent in managing procurement of a wide range of product and services including vehicles, equipment and parts, electrical, plumbing and hardware stores and steel from local as well as overseas sources utilizing strategic sourcing techniques and assertive negotiation to obtain best prices, terms and conditions and deliver cost saving targets. Proactive, achievement driven professional seeking a management position to leverage multifaceted skills and knowledge and deliver outstanding results thus adding value to the organization. Key Skills

Supply Chain Management Sourcing and Procurement Vendor Management

Requisition-to-Pay (R2P) Process Negotiation and Deal Closing Expediting and Delivery

Logistics Management Warehousing Management Inventory Management

International Trade Budgets and Cost Control Performance Management

Audits and Compliance Stakeholder Relations Teamwork and Leadership Professional Experience

Purchase Manager – Supply Chain (January 2016 to date) Jassim Transport & Stevedoring Co K.S.C.C, Kuwait

Profile: JTC is engaged in 4 core activities – ports management, contract logistics, equipment leasing and power rental – across a variety of markets throughout the Middle East and beyond. http://www.jtckw.com/ Highlights:

Successful in procuring various categories of materials from overseas suppliers including from China, India, Germany, Spain, UK and USA.

Track record of making key contributions to the achievement of targets of cost saving KPI of the company on a year-on-year basis.

Initiated a centralized procurement process for all import and export work aligned to corporate strategies.

Managing supply chain support for several concurrent major projects facilitating completion of all projects on time complying with all contractual obligations.

Implemented the strategic sourcing plans, completed external audits without major or minor issues and handled inventory checks with zero discrepancies, 2016 and 2017.

Reduced overall logistic costs by consolidating shipments and streamlining inventory planning process.

Won Bravo Award for generating revenue for the company through selling scrap asset at significant profitable margins and negotiating with vendor and saving almost 5000 KD in last 2 months. Key Responsibilities:

General Management

Head the Supply Chain division and manage all supply chain activities including procurement, logistics, warehousing and inventory control contributing to the achievement of the organization’s business objectives.

Conduct monthly meetings with operational and sales teams to review performance, identify action plans for improvement and resolve issues.

Review and administer all supply and service contracts, process regular progress payment of vendors/contractors and manage claims submitted by vendors/suppliers and claims on clients.

Track and report performance of the department against key functional metrics and recommend action plans for continual improvement.

Procurement

Develop and implement procurement strategies for various major categories of materials in order to ensure on time availability at best prices and terms.

Coordinate with various departments to consolidate requirements of various items and formulate annual procurement plans to secure volume-based price advantage and deliver cost savings.

Plan and procure materials from local as well as overseas markets as per customer orders, negotiating with suppliers to achieve cost, quality, quantity and delivery requirements.

Develop and execute negotiation strategies to minimize excessive costing, obtain better credit terms and contract conditions.

Liaise with suppliers and establish delivery schedules for frequently procured materials assuring availability as required with optimum stockholdings.

Review all purchase orders and contracts including local purchase orders (LPO) and process all procurement claims assuring compliance with all applicable company policies and procedures.

Deal with all aspects of vendor management including managing performance of existing vendors as well as acquiring new reliable and cost-effective suppliers.

Build and sustain good relations with vendors through effective communications to obtain best prices, terms and condition as well as on time renewal of contracts.

Develop and manage alternate sources of procurement in the event of existing suppliers failing to meet delivery commitments

Conduct regular formal evaluations and informal reviews of vendor performance against predefined SLAs and provide feedback for improvement in key metrics of cost, quality, delivery and service response. Logistics, Warehousing and Inventory Control

Manage all domestic and international logistics to meet company requirements arranging documentation and liaising with agents for on time transportation and delivery of shipments.

Negotiate, finalize and administer contracts with various service providers including freight forwarders, clearing agents/brokers and 3PL/4PL logistics companies.

Supervise warehouse operations ensuring proper receipt, storage, accounting and issues of all materials with optimum utilization of space and equipment and adherence to safety and health rules and procedures.

Deal with inventory control activities including perpetual inventory and controlled warehouse checks to ensure inventory integrity and perform various inventory analysis – ABC, XYZ, FSN and Max-Min – to optimize overall stock holdings. Supervisor – Purchase and Logistics (March 2011 – January 2016) Al-Sayer Group – Mohammed Nasser Al-Sayer, Kuwait

Profile: Al-Sayer Group is a leading business organization in Kuwait with interests in automotive distribution, insurance brokerage, soft drinks and animal feeds. The group holds 24 franchises including passenger vehicles, heavy commercial vehicles and buses, construction equipment, material handling equipment and industrial equipment. http://www.alsayeronline.com/eng/

Highlights:

Participated in the implementation of the strategic procurement and logistics plans, 2013 and 2014

Joined as Senior Purchase Officer and was promoted to Supervisor – Purchase and Logistics in 2013 Key Responsibilities:

Managed procurement and logistics activities for sourcing of spare parts for various equipment from international suppliers meeting the company’s business objectives.

Received enquiries from sales department/customers, verified technical specifications, checked availability of parts in overseas markets, negotiated prices, discounts and lead time with suppliers, obtained and submitted quotations to sales.

Prepared and issued purchase orders on suppliers, followed up with suppliers for processing of new orders, back orders and determination of expected time of arrival (ETA) of shipments.

Created weekly lists of back orders/outstanding parts, obtained status from supplier and provided updates to the sales department.

Arranged shipments of consignments through appropriate modes including air, sea and courier and managed deliveries to customers on arrival of goods.

Coordinated with suppliers for receipt of invoices against supplies and followed up with finance for on time release of vendor payments.

Worked with the customs department for arranging pre-clearance of shipments, prepared and submitted all documents for clearance and classified all goods under proper codes as per the Harmonized System.

Evaluated all discrepancies in shipments, processed claims and followed up with supplier/shipper for prompt rectification and settlement of claims.

Executed all transactions through ERP and electronic inventory management system, tracked inventories through the ERP system and prepared monthly stock orders for maintaining approved stock levels.

Prepared periodic reports on the status and progress of all procurement actions along with associated analysis and feedback to management.

Previous Assignments

Senior Procurement and Inventory Specialist, American United Center, Kuwait, May 2007 to March 2011 – Dealt with procurement of a wide range of products – equipment for oil and gas industry, marine equipment, heavy and light vehicles electrical, plumbing and hardware stores, furniture and kitchenware. Earned performance based increment.

Buyer/Purchase Officer, GN Construction & Developers, India, June 2004 to April 2007 Education

MBA, Manipal Academy of Higher Education – India, Manipal (March 2011)

Bachelor of Commerce, Mumbai University – India, Mumbai (March 2007) Professional Development

CERTIFICATIONS:

Certified Professional Purchasing Manager, American Purchasing Society – enrolled and in progress CERTIFIED COURSES:

Computer Applications

Microsoft Excel 2003 Expert – Basic, Part 1 and Part 2

Microsoft Word 2003 Expert – Basic, Part 1 and Part 2

Microsoft Outlook 2003 – Proficient User and Expert Part 1

Microsoft PowerPoint 2003 – Fundamentals and Expert Part 1

Microsoft Access 2003 – Fundamentals and Expert Part 1 Business Skills

Business Ethics – Organizational Ethics

Business Writing – Fundamentals

Team Participation – Teamwork Fundamentals

Goal Setting – Reaching Individual Goals

Time Management – Developing a Time Management skills

Telephone Skills I – Professionalism through Basic skills CERTIFIED COURSES THROUGH AL-SAYER GROUP:

Mission Statement – Corporate Quality Policy

Al-Sayer Group Customer Charter

Al-Sayer Group Basic Quality Standards – Telephone, Attending Meetings, Dress Code, Workplace Layout, Dealing with Confidential Information, Speaking Etiquette, Work Schedule, Customer Care, Using Office Tools, Office Noise Pollution, Business Environment

Customer Care – Welcoming + Listening

Customer Complaints – Materials

The Full Communication Cycle

Customer WOW Factors

The YES! Attitude

Value Chain in Customer Service

Time and Stress Management

Interpersonal Communication

Emotional Intelligence

Performance Management Toolkits – Appraiser and Appraisee Personal Details

Nationality: India

Date of Birth: 03 November 1985

Marital Status: Married

Hobbies and Interests: Computing & Chess

Languages: English, Hindi, Arabic & Marathi

Software: Oracle, SAP – MM module, IMS ERP, MS Office – Word, Excel, PowerPoint, Access, Outlook

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