Data Entry Service Representative
Resume:
JASMINE FOXX
Jasminefoxx**gmail.com
PROFESSIONAL PROFILE
Enthusiastic and dedicated professional seeking to provide quality care to a wide variety of patients and aiming to leverage my experience and knowledge to effectively fill the position at your hospital. Highly proficient in transferable skills such as organizational, multi-tasking, time management, problem solving, and teamwork. Skilled in utilizing a collaborative approach to establish rapport and build trust with superiors and colleagues. Committed to continue professional training.
KEY STRENGTHS AND SKILLS
• Work well in a team/individual setting
• Data Entry
• Technical Support Experience
• Leadership and Management Experience
• Microsoft Office - (Excel, Word, PowerPoint, Outlook and Access) - type 70 WPM
• Medical terminology
• White Belt training
EXPIRIENCE
May 2022-Current: Medical Support Assistant (GS-0679-5) Department of Veteran Affairs
Supervisor: Karl Otto, Medical Administrative Office Full-time: 40 Hours Per Week
Responsibilities and Skill:
• Adhering to the scheduling policies and procedures
• Conducting special audits, studies, or surveys to development procedures
• Ensure appointments are made from a provider's order
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment
• Explaining the VHA mandate to collect insurance information to Veterans and their families
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process
• Utilizing reports to assist in care delivery process
• Resolving difficult problems and diffuses potential dissatisfaction with VA services
• Responsible for VHIC Card process, BeneTravel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes April 2021- May 2022: Salt Grass Steak House
• Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
• Ensured proper presentation and preparation of food products and beverages in an appealing way
• Organized large parties’ reservations and special requests efficiently and accurately
• Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind January 2020-April 2022: Navient Customer Service Representative REMOTE
• Handling inbound calls relating to customer questions surrounding unemployment benefits
• Account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer in resolving issues and provide billing and other information to customers upon request
• Maintaining continuing education training in industry career development Attending training sessions as directed by management Integrating information obtained through training sessions and policy changes immediately into daily responsibilities
April 2020-Febuary 2021: Walmart Online Order Filler and Delivery
• Acknowledge and greet customers with a smile
• Answer customer questions
• Help customers find the products they are looking for
• Assist fellow associates as needed throughout the store
• Keep your area stocked, clean, and safe
ACADEMIC BACKGROUND:
Prairie View A&M University, TX, current, B.A. degree in Nursing, completion ‘23 PERSONAL DEVELOPMENT:
Advance Medical Support Assistant (GS-0679-6) (Training – over 60+ hours)
• Verified and updated demographics, eligibility status, means test, and insurance information, via ICB, when patients check in for appointments
• Coordinated with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make any adjustments as necessary
• Utilized Vista Scheduling, Vista, and CPRS to maintain veterans’ appointments, active orders, schedule consults, and clear encounters based on attendance
• Recorded no-show information on patients to allow clinics to monitor veterans’ frequency of missed appointments
• Scheduled Pre-Op Anesthesia appointments based on A/D/T orders and consults, while engaging with other services to help veterans’ complete assessment prior to procedural plans REFERENCES
Joshua Robinson; Years Known: 2 Terrance Brown; Years Known: Professional Reference Professional Reference
****************@*****.***
Jeremiah Hallmon; Years Known:
Personal Reference
More upon request
Contact this candidate