Customer Service Assistant Manager
Resume:
Lia Clementoni
I am a professional, hard working determined worker looking for a company in which I can
grow, using all of the skills that I've learned and one's that come natural. I'm a leader by
nature that accepts any and all challenges. I'm dedicated to giving my all, doing my very
best at ALL TIMES.
Frederick, MD 21701
***.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Bowman Plains Self Storage - Frederick, MD
July 2020 to Present
This month my location hit an all time high in revenue and excellent customer service.
Manager
Mountain View Diner
March 2020 to Present
Managing Restaurant
Handling all Complaints and Customers Issues
Maintained Daily Operations including but not limited too opening and closing duties
Server/Hostess
Taco Daddy
May 2020 to September 2020
Giving amazing service as well as seating customers as they come in
• Handled a high volume of customers regularly
• Took orders
• Served food
• Bussed tables
• Set up payments by POS
• Kept the restaurant clean and sanitary
• Worked at a restaurant
Server
Olive Garden - White Marsh, MD
February 2018 to July 2018
Been serving on and off for years. Also food runner and busses.
Server
Jerry D's - Parkville, MD
March 2016 to May 2018
Provided exceptional service for a fantastic clientele.
Owner/Operator
About Perfection Cleaning Services - Baltimore, MD
2007 to 2013
Responsibilities
Established a cleaning service handling residential properties, clean-outs for business rental units as well
as construction site clean-ups.
Service Specialist
Wright Brothers Lincoln Mercury - York, PA
2006 to 2007
Responsibilities
Family owned business. Worked in service department. Established a "Customer Satisfaction" program.
Site Manager
Budget Rental - Owings Mills, MD
2000 to October 2006
Responsibilities
Handled day tot day operations including managing our vehicle fleet as well as a small team. Dealings
with customers, dealers and insurance companies regularly.
Leasing Consultant
BSC Direct - Hunt Valley, MD
1998 to 2000
Responsibilities
Responsible for the automobile leasing needs and services for 100-150 clients, including services for
current contracts as well as assistance in lease renewal considerations.
Server
Kosmakos - Timonium, MD
June 1996 to April 1998
I had a unique position as not only a server providing exceptional service but also as the musical
entertainment. The singing waitress.
Education
High school or equivalent
Dulaney High School - Timonium, MD
September 1992 to June 1996
Skills
• Reynolds&Reynolds, Microsoft, Excel (10+ years)
• Sales Experience (10+ years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Call Center (8 years)
• CSR (2 years)
• Restaurant Experience (3 years)
• Restaurant Server
• Hostess (1 year)
• Busser (Less than 1 year)
• Waitress (2 years)
• Host (1 year)
• Waiter (2 years)
• Food Service (3 years)
• Restaurant Management (Less than 1 year)
• Assistant Manager Experience
• Sales (10+ years)
• Cash handling (5 years)
• Microsoft Office (1 year)
• Management (10+ years)
• Computer literacy
Awards
Top Salesman 2 years in a row
July 2002
I have been in the car business for at least 10 years and I won quite a few Rewards not only for being
the top salesman in my dealership month after month but also because I've opened two aftermarket
departments inside the dealership
Certifications and Licenses
driver's license
Driver's License
June 2016 to August 2021
Assessments
Food Service: Customer Situations — Highly Proficient
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Reference's available upon request.
Contact this candidate