Customer Service Representative

BM

BRITTANIE MITCHELL-RAGLAND

***********@*****.*** 314-***-**** St Louis, MO 63114

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Behavior redirection

Care plan management

Client safety and first aid

Knowledge of state regulations

Records management

Cash management experience

Credit Card Payment Processing

Upbeat and Positive Personality

Customer Service

Building Customer Trust and Loyalty

Courteous with Strong Service Mindset

Calm and Professional Under Pressure

Understanding Customer Needs

Employee Training

Customer Relations

Staff Supervision

Cash Register Operations

Computer Skills

Welcoming Customers

Front Desk Management

Client Service

Clear Communication

Team Building

Reliable & Trustworthy

Medical Terminology

CPR Certified

Typing 42 wpm/accuracy of 97.3%

Missouri Better Living St Louis, MO

Private Caregiver

03/2021 - Current

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Maintained clean and well-organized environment for client happiness and safety.

Tracked and reported clients' progress based on observations and conversations.

Assisted with meal planning to meet nutritional plans. Transported patients to medical, dental and personal care appointments. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.

Laundered clothing and bedding to prevent infection. QuikTrip St Louis, MO

Assistant Manager

08/2012 - 01/2020

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Enforced company policies and procedures to strengthen operational standards across departments.

Summary

Skills

Experience

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project demand. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Worked closely with store manager to maintain day-to-day operations. Pizza Haus St Louis, MO

Server Shift Leader

02/2009 - 08/2012

Supervised serving staff to drive high level of hospitality and food excellence.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Managed tables throughout dining room to execute service at highest level. Maintained thorough knowledge of menu to describe dining options. Directed and assisted in general dining room cleaning and sanitation. Cleared dishes from tables during and after meal service to maintain clean dining area.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Managed 3 servers and staff members to effectively foster team-oriented environment.

Calculated charges, issued table checks and collected payments from customers.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Provided exceptional service to high volume of daily customers. Midwest Institute, Earth City St Louis, MO

Associate of Applied Science in Surgical Technology 03/2020

Education and Training

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