Customer Service Business Office/ Independent Insurance Adjuster

Amy Lee McClendon

*** ******** *****. *******, ** 39056 601-***-**** **********@*****.***

OBJECTIVE: Organized and very drive, I am a newly trained independent insurance adjustor seeking a position in the industry. With more than 25 years of operations management experience and customer service, Willing and able to travel and with my discipline and work ethic it will assist in closing claims quickly and efficiently.

EDUCATION:

Texas Pre-license 40-Hour Classroom Training & Exam Completed, MOCAT Adjusters, April, 2022

New Adjuster Classroom Training including Scoping, and Xactimate 6-Day Program, MOCAT Adjusters, April 2022

Master of Business Administration, Salem International University, Salem WV 2012

Bachelor of Sciences in Nursing, Morehead State University, Morehead KY, 2006

Bachelor of Arts Sociology, Morehead State University, Morehead KY, 1997

AREAS OF EXPERTISE:

ALL-LINES TRAINING

Completed MOCAT Adjusters extensive pre-licensing coursework including reviewing notice of loss/policy to determine coverage and deductibles, industry terminology, licensing information, and customer satisfaction skills.

Completed MOCAT Adjusters New Adjuster Training Course with scoping and basic Xactimate training, identify damage and repair vs. replace, photo import + Annotate, Sketch interiors, roofs, staircases, exteriors, and multi-story, and basic line-item entry, including integrated scoping training, macro development, graphical estimating, and Sketch.

ADDITIONAL SKILLS

Iconic Customer Service Skills

Climbing Roofs

20 years of Experience using Microsoft Office

6 years Sales Experience

EXPERIENCE:

Liberty Mutual, Jackson MS June- Current

• Field Adjuster III

• Handling multiple property claims to ensure iconic customer service is provided to our customers and each claim is handled and closed in a timely and professional manner

Exel Insurance, GA May 2022-Current

● Field Adjuster

● Doing property, commercial surveys for Risk Analysis

● Ensure Iconic Customer Service is provided on each survey

and ensure all reports are in on or before due dates

Amazon, Canton, MS August 2021 - Current

Operations Management

Ensure that Time Management is Utilized by all associates to meet KPI’s

Ensure excellent customer Service Provided

CarMax Auto Superstore Jackson, MS Feb 2016 – August 2021

● Sr Manager Business Office and HR Manager

Overall operations, P&L, annual budgets, all HR for 180 employees, all hiring needs

Ensure Iconic customer service provided

LICENSES AND CERTIFICATIONS:

Texas All-Lines License #2821625, April 2022

MS License May 2022

LA License May 2022

Ky License May 2022

Xactimate Level 2 Certified

Viita Certified

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