Customer Service Representative
Resume:
Marche Harper
Hinesville, GA *****
******.******@*****.***
Willing to relocate to: Savannah, GA - Midway, GA - Pooler, GA Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Parker Staffing Services - Hinesville, GA
March 2022 to Present
• Operated the cash drawer
• Took inventory
• Assisted customers with questions
• Assisted customers with a warm and professional attitude
• Processed customer transactions
Bulk Order Filler
Family Dollar - Duncan, OK
April 2020 to August 2020
My job was to load/fill the conveyor belt. Marking and labeling product. I was to keep my Mod clean in between down times at all time. Monitor and report any missing or lost inventory to management. Record all impaired or damaged merchandise items.
Correctional Officer
Geo Group LCF - Lawton, OK
March 2018 to April 2020
Maintained appropriate control, security and well-being of youth at all times Applied non-violent response tools and physical restraint during problematic situations Processed inmates by completing paperwork, conducting searches and recording fingerprints Supervised inmates during day-to-day activities
Promoted rehabilitation of offenders and maintained safety of staff and residents Conducted internal security checks and distributed meals Supervised meal distributions and observed inmates during meals Maintained daily logs of shift activity
Maintained correct physical head count at all times Cashier Sales Representative
KFC - Lawton, OK
December 2017 to August 2018
Restocked the lobby with silverware, straws, napkins and condiments Prepared food, including sides, chicken and desert items Drove sales and add-on purchases by promoting specific item options to customers Answered phone calls to assist customers with questions and pick up orders Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy Worked closely with front-end staff to assist customers Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
Troubleshot and resolved issues with cash registers, card scanners and printers Helped customer locate and select appropriate merchandise throughout store Trained new team members in cash register operation, stock procedures and customer service Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
Kept check-out areas clean, organized, and well-stocked to maintain attractive store Increased sales 10% by suggesting specific purchases to customers and taking the time to go over the menu with them
General Clerk
KFC - Lawton, OK
April 2018 to July 2018
Reviewed documents and changed information to give customers correct details regarding document issues
Met incoming customers with professional approach and provided friendly, knowledgeable assistance Guided administrative and professional staff through computer and software problems Customer Service Representative/Cashier
Pizza Hut - Lawton, OK
May 2016 to January 2018
Cross-trained staff members, resulting in 60% increase in customer satisfaction ratings Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Collected customer feedback and recommended procedural or product changes to enhance future service delivery
Addressed customer service inquiries quickly and accurately Answered 100+ inbound calls per day and directed to designated individuals or departments Assisted approximately 25 customers each day with product questions Education
High School Diploma
Lawton High School - Lawton, OK
January 2019
Skills
• Retail sales
• Customer service
• Retail
• Sales customer service
• Outbound calling
• Time Management
• Management
• Cashier
• Cash Handling
• training
• Telemarketing
• Security
• Law Enforcement
• Computer Skills
• Upselling
• Food Production
• Inside Sales
• Food Preparation
• Typing
• Windows
• Medical office experience
• Microsoft Office
• Store Management Experience
• Sales Management
• Administrative Experience
• Warehouse management system
• Hotel experience
Certifications and Licenses
First Aid Certification
CPR Certification
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