Customer Service Procurement Specialist

HETAL A. PATEL

** ******** *** ******** ********, NJ 08852 (C) 908-***-**** *****.*****@**.***

Summary

A qualified professional seeking management position to utilize expertise of knowledge gained over 9 years of experience and a track record of proven results and success in purchasing, vendor relations, spend analysis, and customer service. Acknowledged for taking initiative, for working well under pressure and for being a team player all while consistently demonstrating tact and diplomacy in handling with both internal departments and outside suppliers.

Experience

Procurement Specialist May 2018 - Current

Memorial Sloan Kettering Cancer Center New York, NY

Member of purchasing services team responsible for procurement of goods and services by identifying suppliers capable of meeting product and service requirements using existing supplier relationships where possible.

Responsible for the renewal and maintenance of purchase orders for some of the largest suppliers (Triumvirate Environmental, Corporate Coffee, Arrow Security, and Assured Environments) MSK engages business with totaling approximately $5 million YTD.

Purchasing Services representative via MSKCC Design and Construction; an imperative team that is responsible for MSK site renovations and new building construction; accomplishing multiple project timeline milestones by thoroughly reviewing quotes and maintaining various supplier relationships.

Persistently working with MSKCC department managers and directors to identify their respective requirements by acquiring knowledge of their departmental needs, ultimately maintaining essential health services during this unprecedented time.

Regularly providing highly efficient customer service to internal departments and external suppliers resulting in effective working relationships and building partnerships.

Collaborated with management and internal stakeholders to identify deficiencies; recommend and implement process changes which includes co-owning the COUPA Sim Optimization Initiative.

Procurement Associate Sep 2015 – April 2018

Flavor God LLC Newark, NJ

Directly contributing to over $2.5 Million in combined revenue by reducing costs, strategically placing purchase orders, and executing cost efficient logistic deliverables.

Project Lead for Flavor God Seasoning - successfully becoming a preferred supplier in Walmart's New Brands portfolio by leading the team through R/D to a final purchase order valued over $500,000.

Reduced shipping costs year over year resulting in a 50% annual spend reduction in two years.

Worked along with Quality and Assurance to ensure product integrity from inception to finished product.

Established strong relationships with key global and regional service suppliers.

Quantifiable Revenue Increase by sourcing new purchasing agreements with various vendors.

Reduced labor cost by 20% while increasing productivity by managing team in redesigning the warehouse to integrate new inventory control systems, shipping, and replenishment modules.

Processed 1 million units annually while managing 1000 SKUs, ensuring appropriate product was sent to respective GNC and Amazon distribution locations.

Maintained 100% rating on ten-percent spot checks and a 98%+ rating on annual inventories.

Audited vendor invoicing identifying over-payments, damage- goods credits, and over all honoring payment terms.

Coordinated a new cross-functional monthly Supply Chain and AR/AP Swap reporting process.

Account Executive and Solutions Specialist Apr 2012 - Sep 2015

Toshiba Business Solutions Edison, New Jersey

Educated, proposed and sold Toshiba hardware and solutions executing a $35,000 monthly quota.

Identified and qualified customer needs developed sales strategies and negotiated and closed profitable projects with an 85% success rate.

Achieved 115% of monthly quota and grew sales to $500k within six months, earning title as top representative.

Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.

Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

Education

Bachelor of Science: Marketing and Supply Chain Management

May 2011

Rutgers Business School, The State University of New Jersey

Skills

Strategic Management Process Optimization

Negotiation Organization Leadership

Financial Acumen Systems (Coupa, Unifier, SmartStream)

Vendor Relationship Management MS Suite (Excel, Access, Word, PowerPoint)

MSKCC Project and Team Involvement

Design and Construction Team (2018 to Present)

Supply Chain Learning & Development Team (2021 to Present)

Talent Management Strategy and ED&I Project Team (2021 to Present)

Co-Author of COUPA Sim Optimization Initiative

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