Customer Service Marketing Coordinator

Deanna Dodge

Naples, Florida

************@***.***

* Accounts Payable/ Receivable * Account Management

* Human Resources Management * Staff Supervision

* Statement Billing * Expense Control

* Payroll Administration * Detail Oriented

* Event Planning * High Level of Professionalism

Experience

FIRM ADMINISTRATOR

MUSCA LAW

March 2020 – July 2021

•Directed all operations of 28 office state-wide Criminal Law Firm

•In charge of all Human Resource functions including Recruiting, Employee Benefits, Annual Reviews, Compensation and Employee Concerns

•Created and implemented Employee Handbook

•Managed client concerns from inception to resolution

•Supervised all staff firm-wide, including 22 lawyers and 15 administrative assistants

•Researched and implemented roll out of firm-wide Case Management Software (Clio)

•Maintained a high level of professionalism and confidentiality

MARKETING COORDINATOR

THE GLENVIEW AT PELICAN BAY

July 2019 – March 2020

•Managed new Customer Service Database in SalesForce, to include conducting training for staff

•Processed all applications and gained commitment from prospective clients

•Scheduled interviews and managed client waitlist

•Processed all financial refunds request

•Prepared office calendar and coordinated all prospective client visits.

•Coordinated all resident turn over and collections

•Developed all monthly client marketing communications

•Created policy and procedure, training and communication modules

•Analyzed all market trends and presented to Senior Management

LAW FIRM MANAGER

ABAMONT & ASSOCIATES - Garden City, NY

2015 - 2018

•Managed all office operations and supervised support staff of ten.

•Planned and ran all office events including client-based events, office parties and functions and charitable events

•Managed all IT and bookkeeping functions in office

•Responsible for all Human Resources related functions in the office; including payroll, paid time off, yearly reviews, employee morale meetings and monthly office update meetings

•Established and maintained Human Resources-related employee files reflecting salary information, benefits, and personnel information, exercising a high level of confidentiality

OFFICE MANAGER

DODGE & MONROY, P.C - Melville, NY

2005 to 2015

•Set up the office from inception; managed daily office operations and supervised support staff

•Managed accounting and reporting functions, as well as payroll administration and expense reports

•Created client invoices including attorney hour billing via the use of Timeslips program

•Worked with clients directly to resolve any concerns or complaints

•Prepared legal case files, inquiry documentation, litigation, & scheduling court appearances

•Coordinated travel arrangements, provided records management, and planned and ran all office

functions, events and meetings

•Established and maintained Human Resources-related employee files reflecting salary information, benefits, and personnel information, exercising a high level of confidentiality

•Planned and ran all office events including client-based events, office parties and functions and charitable events

CUSTOMER SERVICE MANAGER

STAR PONTIAC ISUZU CORPORATION - Staten Island, NY

1993 to 2005

•Exceeded customer expectations by conducting follow-up communication to ensure customer satisfaction

•Coordinated with the General Sales Manager & Service Manager on a daily basis to ensure all customer needs were met, and to rectify any customer service issues with tact and care

•Prepared clear and concise monthly customer service reports for both the sales & service departments

•Held monthly meetings and collaborated with managers and staff to improve customer service ratings

•During this tenure, the Dealership Satisfaction Index for the corporation increased significantly

Education

B.A. in Psychology

Catholic University of America

Software

QuickBooks, Salesforce, Various Law Firm Management Platforms, Microsoft (Word, Excel, PowerPoint, Outlook, Teams)

Memberships

Member of Association of Legal Administrators

Florida Notary

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