Data Entry Customer Service

Natasha Lewis New York, NY ********@***.***

Profile: A responsible professional with 5+ years of experience in administrative assistance and reception, as well as customer service and business office settings. Professional demonstrates success in computer data entry and defining new operational strategies, skilled with interdepartmental coordination using oral and written communication, and reliable in all high-performance environments with a leadership persona and eager to learn new skills.

• Very organized with a great leadership approach.

• Proficient in MS Word, Microsoft Office, and Microsoft Excel, Adobe

• Certified in customer service, along with excellent communication skills Administrative Assistant 08/2019 - 08/2022

Optec Communications

• Assist the Director of Business Development and Sales with administrative tasks and sales tasks.

• Printing & scanning of floor plans, organizing sales paperwork and creating daily work sheet packets for technicians.

• Reviewing and preparing proposals and meeting deadlines set by our customers or potential clients.

• Manage proposals and track job costing using Microsoft Office Suite.

• Maintain database of current customer’s contacts using ACT database.

• Received job requests from clients and created bids for requests for quotes.

• Use of excel for transmittal of materials needed for sales quoted, priced and material types.

• Created data sheets for job specifications index.

• Daily use of MS90/Sage 100 for sales, material index, and mostly material list creation from RFQs to be pulled from warehouse inventory for upcoming jobs, jobs in progress, and completed.

• Merge job logs with materials for inventory count and jobs completed, and create and move completed folders to appropriate sales persons folder for accounts receivable.

• Use of calibration system softwares to transfer fiber test results from calibrated tools to file formats.

• Duties always included answering/dispatching phone calls, filing and data entry. Cost Manager- Construction Contract 04/2018 – 06/2019 THE EXECU-SEARCH GROUP

• Extreme attention to detail and decision making. Process and enter detailed info into Work orders.

• Answer phone calls, High volume emails and requests, purchase orders, scanning, filing, high memory.

• Maintain job records, enter work order data of numerous jobs.

• Enter scope of work, description of work, dates, sub-contractors, trades, numerous cost codes and their correspondences and knowledge of sub-contractors, their trades, and directories.

• Scope approvals to correspond with purchase orders, and site information of different change requests/change orders, and their cost estimators.

• Small/Big approvals of contracts and their correspondence to purchase orders and completed work and communicate information with sub-contractors regarding description of work.

• Create folders for every job number and their sub folders of Change requests/order/allowances/sales extra etc.

• Attend monthly meetings to coordinate future job numbers. Enter/revise estimated costs of work, and/or trades, sub- contractors.

• Process permits, after hour variances, and violations. Email requests for quotes, authorizations to proceed, and/or void notices to subs upon requests and approvals

Customer Service Supervisor 02/2017- 03/2018

FASTSIGNS NYC

• Serve as sales activities within the center and the first point of contact for walk-in, email, and telephone customers.

• Prepares estimates and work orders and execute various marketing programs while providing exemplary customer service, building relationships, and using consultative selling when dealing with customers.

• Order supplies for stock and inventory, file and manage work orders, and scheduling/processing payments.

• View/edit and investigate pdf images in Photoshop, Adobe illustrator, and Adobe acrobat, sent by clients for review and print production.

• Set up messenger services, meetings, and UPS delivery/pickups. Have the knowledge of SMS system and Sign products.

• Give product information through consults, walk- ins, telephone and emails, and make recommendations to prospects and clients using various FASTSIGNS products.

• Follow up with customers on new leads and referrals that result from telephone, marketing, and email activity.

• Prepares estimates and quotes, establishes/maintains estimate follow-up procedures and communicate with customers on order statuses and changes in the production schedule.

• Execute a variety of marketing functions, including database mailings, thank you cards, press releases, etc.

• Assist with reports, close-out, invoices, and required paperwork with use of QuickBooks and/or Cyrius system, and assistance in bookkeeping.

• Identifies and resolves customer satisfaction issues and establishes and maintains effective team relationships with all support departments.

• Follows all company policies, procedures, and business ethics codes, and performs other duties as assigned.

• End of day closeout settlement through SMS and credit card charge processor and daily activities sheets, accounts receivable. Clean and wipe down all areas of work-space. Administrative Assistant 09/2013 – 01/2017

The College of New Rochelle School of New Resources

• Maintain a cumulative G.P.A. of at least 3.1 and adhere to the CNR Student Code of Conduct and assist students with paperwork and solutions.

• Answer/ transfer high volume calls, giving accurate information and directions.

• Sign for deliveries, assembling information packets for daily mailings and bulk mailings Scan/ copy/ send paperwork for faculty using copiers/digital duplicator.

• Filing of paperwork and completing high school visit and college fair cards to prospective students.

• Folding and assembling applications and other printed materials Phoning prospective students and periodically writing personal letters/postcards to prospective students.

• Occasional campus tours for visitors and Errands for administrative staff members (to administrative offices)

• Input of opinion on new publications, recruitment videos, etc. Data Entry and other duties as assigned.

• Maintain a clean workspace and always greet faculty and students. Daily logs for class schedules and professors.

• Put up notices and flyers for informational reasons. Assists faculty and students with their every need, making sure their expectations are met.

Office Assistant 09/2011 – 07/2013

EMTEQUE LLC. WCD GROUP

• Answer a high-volume phne calls and assist or direct client with information;

• Submit daily reports to New York City Housing Authority by 12 noon current day;

• File/label all admin. paperwork; partial and final accounts receivable/payable;

• Use of Quickbooks and assisting bookkeeping. Knowledge of project numbers;

• Compose/reply to all emails regarding abatements, schedules, reports, and clients;

• Hire new technicians for MOD/VAT abatements; run project monitors names through DOL for work approval;

• Supervise all project monitors throughout workday;

• Check Lab results for clearance reports and send site security before turn-around time;

• Create weekly schedule for project monitors along with reports needed for abatements; schedule administrative and project monitor meetings;

• Collect all original field reports and pictures for creation of final reports due to NYCHA;

• Calibrate, disperse, and collect abatement pumps for MOD/VAT abatements.

• Order office and field supplies; Create/submit reports every month for each job;

• Create/submit monthly invoices for abatements; Handout checks; and sign off Acp7 along with signing out equipment;

Education

• The College of New Rochelle – Bachelor of Arts 01/2017

• Grand Canyon University - Master of Arts in Communication 04/2022 Licenses

• NYS Driver’s License: 12/08/2029

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