Assistant Manager Customer Service
Resume:
Pamela Gumm
Currently unemployed and attending college online.
Lizemores, WV 25125
********@*****.***
Looking For a full time position in retail preferably. Restaurant work accepted also. Currently taking classes for a Bachelors Degree in Business Administration. Authorized to work in the US for any employer
Work Experience
Store Manager
Family Dollar - Gauley Bridge, WV
March 2019 to August 2020
1. Opened and closed store
2. Performed interviews
3. Store orders
4. Gave coaching when needed
5. Completed schematics
6. Worked long shifts
This is a position that requires you to be dedicated to your job only. There was no family time. Requires training which was not received.
Assistant Manager
Little General Convenience Store - Lizemores, WV
August 2011 to January 2019
Started out as a cook in the kitchen. Five years later received a promotion to Assistant Manager in the kitchen. Two years later received another promotion to Assistant Manager over all.( Convenient store and kitchen)
Education
Bachelor of Science in Business Administration
Post University - Connecticut
May 2021 to Present
High school diploma
Triton Central High School - Fairland, IN
August 1995 to June 2000
Skills
• Cash Handling (10+ years)
• Loss Prevention (10+ years)
• Merchandising (3 years)
• Planograms (3 years)
• Profit & Loss (3 years)
• Recruiting (2 years)
• Retail Management (1 year)
• Store Management Experience (Less than 1 year)
• Assistant Manager Experience (5 years)
• Pricing
• Management (5 years)
• Operations Management
• Supervising Experience (5 years)
• Retail Sales (3 years)
• Sales Management
• Inventory Control (7 years)
• Budgeting (7 years)
• Kitchen Experience (10+ years)
• Strategic Planning (2 years)
• Customer service (10+ years)
• Office Management
• Conflict Management
• POS
• Freight Experience (10+ years)
• Business Development
• Microsoft Excel (Less than 1 year)
• Leadership (10+ years)
• Microsoft Word (10+ years)
• Payroll (Less than 1 year)
• Purchasing (Less than 1 year)
• Research
• Project leadership (3 years)
• Customer service (10+ years)
• QuickBooks (Less than 1 year)
• Schematics (3 years)
• Team Management (3 years)
• Communication skills
• Restaurant experience
• Accounting
• Computer literacy
Certifications and Licenses
Food Handler Certification
Assessments
Retail customer service — Familiar
April 2022
Responding to customer situations in a retail setting Full results: Familiar
Supervisory skills: Motivating & assessing employees — Familiar April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Management & leadership skills: Planning & execution — Familiar April 2021
Planning and managing resources to accomplish organizational goals Full results: Familiar
General manager (hospitality) — Familiar
April 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar
Customer focus & orientation — Familiar
April 2022
Responding to customer situations with sensitivity Full results: Familiar
Work style: Reliability — Highly Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Workplace safety — Proficient
July 2022
Using safe practices at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Looking for a position close to home due to lack of transportation. Reliable transportation is not a problem. Any questions please ask. Family time is a must for me. Learning new thing is exciting given the proper training.
Contact this candidate