Customer Service International Paper

Jim Revis, FACHE, CHFM, CRMP, ESQ.

*** ******* **

Socorro, Texas 79927 Cell: 832-***-****

Email: ********@*******.***

Operations/Facilities Management Executive

Operations, Capital Budgeting, Construction, Project Management, Exceeding Customer Expectations

Participative management professional; results oriented, 20+ years’ progressive leadership experiences have created a passion for providing world class customer service; technically proficient, detail oriented, analytical troubleshooter with demonstrated ability to identify problems and implement solutions.

Strong team player/team builder with outstanding communications and interpersonal skills. Acknowledged for ability to observe, calculate, and react swiftly, calmly, and professionally to restore workplace harmony or customer satisfaction. Proven expertise managing construction projects up to $300+ million.

Experienced in development and implementation of operating and capital budgets, emergency operational policies and procedures; as well as, contingency plans for business continuity of operations.

Areas of Expertise

● First Class Customer Service ● Human Resources Management

● Multi-site Facilities ● Efficient Operations and Fiscal Stewardship

● Team Building and Motivation ● Capital Construction Project Management

● Maintenance Operations ● Process and Performance Improvement

● Emergency Management ● Environment of Care and Life Safety Codes

Professional Experience

Director of Facilities 1/19-present

The Hospitals of Providence, Sierra Campus and Specialty Hospital Campus

El Paso, Texas

Provide contracted facility management services (through Vanguard Resources) which includes Safety, Security, and Engineering departments for two hospitals, three medical office building, one long term care center, and various off site office locations. Report to the COO at the Tenet facility.

Selected to fill a position in a facility that due to age (45 years) and condition, required a seasoned and experienced leader. Surveyed campus, developed $1,500,000 project list to remediate deteriorating conditions. Developing Standard Operating Procedures and made changes in staffing level and personnel.

Passed Joint Commission with no documentation finding, no THUMPR finding, no electrical panel finding. A great survey.

Revised PM procedures to ensure reliability and regulatory requirements were met.

Jim Revis Page Two

Constructed numerous COVID-19 related building structural modifications in an expedited manner.

(Hospital of Providence continued)

Opened a new hospital, THOP Specialty Campus, in a leased facility. Refurbished existing and installed new building systems where required, scope exceeded $2,000,000.

Installed new CMMS and PM systems, negotiated and obtained approval for full maintenance contracts for mechanical systems, and directed the remodeling process of this facility prior to opening. Closed down this facility when the COVID pandemic hit, and have reopened it again as of July 2020.

Director of Plant Operations 4/17-10/18

Wadley Regional Medical Center

Texarkana, TX and Hope, AR

Expertly evaluated and corrected ligature risks for inpatient units and emergency room settings at both medical centers. Efforts received praise from inspectors and surveyors.

Successfully completed a DNV annual survey along with a follow up CMS Validation Survey with NO findings in the Environment of Care/Life Safety standards.

Transitioned from contracted service to an inhouse maintenance operation while implementing and installing a new computerized maintenance management software system

Managed a reduction in force within the department which affected both hospitals.

Principal 1/16-2/17

Revis Law Firm, Houston, Texas

Founded business to provide legal services to the Hispanic Community in Houston in the areas of Immigration Law, Federal Tax Law, Criminal Law, and Bankruptcy Law.

The firm also provided federal and state income tax return preparation, and marketed Life, Health, and Casualty insurance products.

Director of Facilities and Property Management 3/13-1/16

The Menninger Clinic, Houston, Texas

Managed nine departments including Engineering, Safety, Security, Communications, Housekeeping, Food Service, Office Services, Purchasing, and Fleet Vehicle Operations. Directly supervised 6 directors or managers.

Owner’s representative in managing and planning for several campus additions/construction projects valued at over $50 million. Completed a $1.4 million office building on schedule and within budget.

Instituted training programs to improve both employee satisfaction and patient satisfaction. Turnover rates decreased to less than 3%. After three months on the job, patient satisfaction scores relative to areas of responsibility increased each month for the next 10 months.

Chaired the Safety Committee, dealt with all regulatory agencies, emergency management agencies, and law enforcement agencies as the institutional representative.

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Director of Facilities Services 9/10-2/13

Carle Foundation Hospital

Urbana, Illinois

Developed and implemented a shared services program due to the integration of Carle Foundation Hospital and Carle Clinic Association.

Implemented a regional facilities maintenance team, generated $150,000 cost savings in first 12 months. Maintained 80+ offsite facilities, including ambulatory surgery centers and remote clinics.

Managed a staff of project managers; projects included complete renovations of two offsite clinics, construction of a new clinic in conjunction with a Critical Access Hospital, construction of a new cardiac cath lab, various departmental relocations, and numerous other projects.

Managed the biomedical engineering department which maintained 8500 pieces of equipment.

Instrumental in revising the Environment of Care Committee’s annual report format, and successfully suggested implementing a subcommittee structure reporting to this committee. Responsible for all regulatory compliance activities for the division.

Director, Facility Services 12/08- 9/10

McKee Medical Center

Loveland, Colorado

Completely revised life safety plans for the medical center, surveyed and evaluated the entire facility while developing a Plan for Improvement containing 265 items.

Prepared department and the medical center for and participated in a very successful accreditation survey.

Member of the Banner Corporate Steering Committee tasked with migrating all Banner Health facilities to a new corporate database for their computerized maintenance management system. McKee was the first facility in the corporation to make the transition to the new system.

Organized a Western Region Facility Advisory Council for the 10 regional hospitals facility directors.

Implemented a contractor handbook to standardize requirements and expectations for construction activities.

Managed all in house renovations related to the introduction of Banner’s computerized physician order entry system. McKee was the first Banner facility to move to an electronic medical record.

Assistant Vice President 8/07-8/08

Student Affairs, Facilities and Operations

University of Nevada Las Vegas

Selected to fill a newly created position—with the objective of developing a professional facilities management function within the student affairs division.

(This newly created position was unfortunately eliminated in 8/08 along with 234 other positions due to the economy in Nevada and state mandated budget cuts.)

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(UNLV continued)

Managed, operated, and maintained 900,000 square feet of occupied space; 16 buildings which include a new student union, a new student recreation and wellness center, and 7 dormitories.

Instituted training programs for custodians, maintenance technicians; process mapping for professional staff in customer service roles; refined project management and planning procedures for others; and worked diligently to develop standard operating policies and procedures for all.

Led the team completing the new student recreation and wellness center (opened October 2007).

Acted as owner’s representative in the construction of a new student services center annex.

Required stricter accountability and a sense of urgency in effecting needed repairs by the maintenance department, resulting in a 98% completion rate in 24 hours or less for 5,200+ work orders in the past 9 months.

Developed a process for conducting energy audits of facilities and to produce energy reduction and conservation plans.

Director of Facilities Management 2006-2007

Dallas Regional Medical Center, Mesquite, TX

Revised all management plans and policies for the 7 divisions of this department and prepared a departmental assessment for presentation to the Board of Directors within first 45 days.

Resurrected patient/customer satisfaction scores from the basement to the upper 90% level for facility related criteria.

Dramatically improved the appearance of the facilities, instituted remedial and advanced training programs, reduced annual turnover rate from 40% to less than 10%.

Led the department in developing a team atmosphere, focused the efforts of all on providing first class customer service.

Managed the revision of the capital budgeting and planning process for equipment acquisition and construction project activities. Effectively communicated increased performance expectations to all contractors, resulting in visibly improved construction activities.

Facility Manager/Facility Project Manager 2004-2006

Integris Health, Inc., Oklahoma City, OK

Implemented a Facility Project Management Function for the Engineering Services Department for two metro hospitals. Assumed the responsibility for the Facility Management function at Integris Southwest Medical Center.

Initiated, coordinated, participated in, and/or managed 45 capital projects annually ranging in scope from $10,000 to $19 million.

Patient satisfaction scores related to facilities increased from 82% to 98% during my tenure.

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Construction Project Manager, New University Hospital 1999-2004

University of Alabama, Birmingham, AL

Selected as a member of the Project Management Team for the largest capital construction project undertaken by the State of Alabama, a new University Hospital.

Served as the Owner’s Representative, managed the activities of the construction manager, and personally supervised the installation of mechanical, electrical, and plumbing systems for a project exceeding 900,000 square feet and $300 million in scope.

Implemented plans for equipment replacement after city experienced an unexpected flood without extending the scheduled completion date.

Directed, managed, and coordinated the activities of 5 prime and 15+ subcontractors. Developed bid/specification packages, arbitrated disputes, approved/disapproved change orders, approved contractor pay applications, and managed project within budget and schedule.

Coordinated project design and construction between University administration, facilities management departments, contractors, construction managers, engineers, user groups, architects, and city/state inspectors.

Vice President, Facilities Management 1992-1997

Grady Health System, Atlanta, GA

1992-Hired as Chief Engineer

1994-Promoted to Director, Plant Operations and Engineering

1996-Appointed Vice President, Facilities Management

Superior effort led to rapid advanced, rewarding my positive contributions to the organization:

Directed the completion of a $307 million construction and renovation project, largest project at this time for a hospital that was accomplished without shutting down operations, while maintaining 3+ million square feet of occupied space at multiple locations.

Efficiently and effectively managed 7 departments with 300+ employees.

Led the organization’s efforts planning for emergency operations during the 1996 Summer Olympic Games, received credit for the plan utilized for the system’s successful response to the Centennial Olympic Park bombing in 1996. Served as Grady’s Safety Committee Co-Chair and as Disaster Manager.

Other Professional Experience

Henry Medical Center, Director of Engineering 1997-1999

Revis Consulting Group, President 1989-1992

International Paper, Regional Industrial Engineer 1984-1989

Jim Revis Page Six

Education

Juris Doctor,

Birmingham School of Law

Master of Business Administration

Appalachian State University

Bachelor of Science, Industrial Management

Georgia Institute of Technology

Military Experience

1994 Lieutenant Commander, Retired, US Navy

1979 Lieutenant, US Navy, Submarine Service

Affiliations & Civic Activities:

Fellow, American College of Healthcare Executives

Board of Directors, Texas Association of Healthcare Facility Management (2018-present)

Regional Director for Region Two (2019-present)

Board of Directors, Vice President of Operations, Boys and Girls

Clubs of Larimer County, CO (2009-2010)

Certified Healthcare Facility Manager, American Hospital Assoc.

Board of Directors, Colorado Assoc. of Healthcare Engineers, 2010

Committeeman, Scholarship Judging and Ticket Services Committees

Houston Livestock Show and Rodeo, 2014, 2015, 2016, 2017, 2018

Volunteer Member, Houston Super Bowl LI (51) Host Committee, 2017

Usher, Lakewood Church, Houston 2015-2017

Abundant Living Faith Center, El Paso, Texas, 2019-present

Alabama State Bar

References: Furnished upon request.

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