Data Entry Customer Service
Resume:
Jakeyria Bryant
**************@*****.***
**** **** ** ****** ****, FL, 32763
DAYTONA STATE COLLEGE
GPA: 4.0
Daytona Beach, FL
Associate in Arts (A.A.) Primary Education
Candidate (Expected graduation Aug
2022)
Awards & Honors
Extracurricular Activities
EDUCATION
• Summa cum laude
• President's List
• Dean's List
• National Honor Society (NHS)
Customer Focused
Communication
Product Knowledge
Policies And Procedures
Support Services
Detailed Instruction
Data Entry
ADDITIONAL SKILLS
CERTIFIED RESTAURANT TRAINER / ASSISTANT MANAGER
Zaxby's, Orange City, FL / Jul 2020 - May 2021
RESTAURANT TEAM MEMBER
Arby's, Orange City, FL / Sep 2019 - Sep 2020
LIBRARY STUDENT WORKER
Orange City Public Library, Orange City, FL / Feb 2019 - Oct 2019
EXPERIENCE
Improved guest dining experience by utilizing menu knowledge to provide personalized recommendations that lead to increased sales revenue
•
Utilized unique selling tactics to demonstrate the benefit of downloading the company's mobile app to meet large sale goals and improve guest loyalty
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Delivered exceptional service to 400+ guests per day, building brand loyalty by providing exceptional support with wayfinding, product information, and purchase processing
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Oversee strategy and workflow for a team of 15,
leveraging a consistent approach to relationship building, recognition, and communication to generate generous improving performance
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Designed and delivered 15+ interactive training sessions for 20 team members, covering topics including
operational procedures, customer service, and sales
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Meticulously handled POS system transactions including credit, cash, exchanges, returns to ensure seamless and accurate cash flow
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Displayed importance of placing guests' needs first on consistent basis.
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Operated switchboard and records customer order,
repeats order in clear and understandable manner.
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Operated drive-thru window and sales register and made accurate change quickly and efficiently.
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Recorded meal counts, reservations and additional
charges.
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Checked station before, during and after shift for proper set-up and cleanliness.
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Listened to and resolved customer complaints regarding service, product and personnel.
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• Carried out data analysis, including fitting of models. Installed and troubleshooted hardware and software to support library.
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Maintained, updated and acquired appropriate technology and equipment.
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Supported inventory, check-out and coordination of Chromebooks.
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Helped maintain organization and general appearance of library.
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Demonstrated excellent customer service and
interpersonal skills, both written and verbal.
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MICHAEL UPCHURCH, Library Branch Head, Orange City Public Library
732-***-**** - *************@***.*** - Former Supervisor KATHERINE FREEMAN, Assistant Manager, Zaxby's
386-***-**** - *************@*****.*** - Former Manager KATRINA JOHNSON, Shift Leader, Arby's
386-***-**** - **********@*****.*** - Former Manager REFERENCES
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