Customer Service Sales Associate
Resume:
Very Experienced Professional
Larry Klosterhoff
*** ******* ***** ***** *’Fallon, MO 63366
Cell: 314-***-**** ● E-mail: ljkmsi@aol.
SALES/ MARKETING & CUSTOMER SERVICE
I have a 25 plus year record of attaining company goals. I have achieved this through establishing and maintaining relationships with key accounts in sales territories for various market segments. I have established skills at analyzing sales data and implementing innovative marketing programs to maximize sales. I am a motivated self-starter. I have a positive attitude and a desire to be part of a winning organization seeking to build enthusiastic customer relations and generate increased sales.
CORE VALUES
Work Ethic Honesty Integrity Dependability
SKILLS AND QUALIFICATIONS
Account Management Budget Management Marketing Programs Process Improvement
Advertising Customer Service Product Packaging Relationship Building
SELECTED ACCOMPLISHMENTS
More than 25 years business-to-business knowledge in sales and distribution to both warehouse and direct store delivery customers.
Maintained annual budgets and met quotas. Tracked advertising and promotional expenses to meet marketing goals for products represented.
Effective implementing different business strategies that increase product awareness, market share and company profitability. Converted two privately owned supermarket chains to an automated ordering system for their in-store packaging supplies.
Increased our sales volume with a major supermarket chain in the St. Louis market from $1 million to $4.5 million by providing the highest level of customer service and by presenting new opportunities and products to all in-store departments as well as corporate processing facilities.
Accomplished increased growth in conjunction with a productive, 17 year representation, tenure with Bunzl, USA (largest distributor of disposable packaging in North America, with annual sales exceeding $2.6 billion).
PROFESSIONAL EXPERIENCE
Wayfair Home Décor, LLC Remote Customer Service Agent 2020 - 2022
Handled in-bound customer phone calls and emails, resolved issues related to delivery transportation, order tracking, damaged or missing parts, billing & credit, and maintained customer’s on-line account information.
Brennan Marketing & Sales, Inc. Account Representative 2015-2019
Perform in store merchandising, price verification, and advertising follow-up. Continued account
responsibility for two product lines that I maintained after dissolving my company and joining
Brennan Marketing & Sales.
LJK Marketing Services, Inc. President/Owner 2001-2015
Broker/Representative providing sales, marketing, and customer service for distribution of disposable packaging supplies, food, and non-food consumer products.
S.E. Sales Associates, Inc. Business Partner 1995-2001 Sales Associate 1987-1995
Broker/Sales Rep for manufacturers of food and non-food consumer products to supermarkets, mass merchandisers, and food service distributors.
Human Resources, Hiring Managers
My name is Larry Klosterhoff. For 30 plus years I worked as a small business owner. I operated as a broker/representative for distributors and manufactures providing sales, marketing support and customer service on their behalf. Primarily, we provided products and services to supermarket chains. Our focus was providing front line contact between the companies that we represented and the retailers and distributors that we sold products to.
While preparing a strong marketing plan and ultimately achieving our sales goals, I believe we often times overlook the importance of customer service. It may be the biggest part of the equation in our responsibility with the customer. Without excellent customer service the other parts of one’s effort i.e. planning, sales, marketing, advertising and general support is diminished. If a customer, new or existing is not provided excellence in customer service in conjunction with the products they purchase from us, I will guarantee they will not remain a customer long term.
After retiring, I felt I still have energy in the tank. I still have the desire to work and be part of the success we all strive for. While my health doesn’t allow me to be as mobile as I would like, I have years of experience to bolster the all important contact with your customers and the ability to build and maintain strong customer relationships on your behalf. Working on the inside using my experience, the tools of technology and e-commerce I can be that professional contact providing the all important customer service that your clients require and deserve.
I have attached my resume for your review. I ask that you consider my qualifications based on core values and the importance I place on customer service on behalf of anyone I speak for. I am confident that I can be an asset for your business and I look forward to speaking with you.
Sincerely,
Larry Klosterhoff
******@***.***
Contact this candidate