PROFILE

Dynamic and Self-motivated

professional with a diverse work history

managing time sensitive information

dissemination. Maintaining a well-

organized work environment that

encourages and promotes self-

sufficiency, quality-focused and above

satisfactory client experiences. Result

based approach to client relations. A

background in administrative and

customer service roles diligently

demonstrating professional flexibility

and adaptability. Ability to learn

quickly and require minimal supervision

to accomplish established goals, while

successfully collaborating with other

team members and working

independently.

“There are no secrets to success. It is

the result of preparation, hard work,

and learning from failure.”

-Colin Powell

CONTACT INFO

PHONE:

757-***-****

ADDRESS:

29 Johnstown Crescent Apt. B

Chesapeake, VA, 23322

EMAIL:

adsfmv@r.postjobfree.com

Linkedin:

https://www.linkedin.com/in/jessica-e-

bean

INTERESTS

Reading

Traveling

Camping

Horse Back Riding

JESSICA E. BEAN

PROFESSIONAL EXPERIENCE

Export Premiere VIP Representative June 2020- December 2020 CMA CGM AMERICA

Point of contact for over 15 VIP Export Client Accounts, reducing client wait time and proactively providing customer with time sensitive information reducing shipment delays and penalty charges.

Managing and interpreting shipment documents to ensure Federal Maritime Commission guidelines are adhered to and to prevent customs delays and penalties.

Respond to customer inquiries regarding shipment status and provide resolutions to unique issues regarding the release of shipments and cargo availability utilizing various methods of communications such as emails, phone calls, and other correspondence.

Legal Assistant April 2018- March 2020

Samuel I. White P.C.

Client-Attorney liaison from point of referral/discovery to trial phase to facilitate and expedite case settlements that historically award clients a minimum of 80% of recovered funds.

Provide supervision, oversight and accountability for complex projects including data migration, calendar management & records management.

Supported legal personnel in all aspects of administrative support including document drafting and management, develop communication pipelines and disseminate time sensitive information from leadership to cross-functional teams.

Gather data and responses from briefings and then use findings to prepare reports on behalf of Client and Attorney.

Administrative Assistant January 2017- April 2018

Gastroenterology Associates of Tidewater

Provided communicative support for patients to convey patient needs/concerns to specialist and other healthcare personnel.

Performed data management to secure and ensure accurate patient information for payment and verifying insurance information to secure authorization and payment for services performed.

Processed complex financial transactions for all locations and provided services with 98% accuracy & efficiency.

Enforced organizational guidelines and practices preventing financial risks and losses while also performing successful collections on outstanding balances with an 87% recovery rate.

Managed calls with clients at multiple locations, overseeing calendar management and scheduling along with communicating with pharmacies and other health care providers.

Patient Relations Specialist June 2011- January 2017 Pariser Dermatology

Provide efficient patient service by coordinating admission processing and interviewing incoming patients to assess needs while acquiring required admissions information and release paperwork for patients.

Communicate office regulations, admissions process, and programs available based on patients’ needs, ensuring patients and their families are comfortable and knowledgeable about procedures and admissions process.

Accurately verify and record admitting and insurance information into clinical database while routing information to appropriate departments and medical staff.

Coordinate/ facilitate communications by managing calls and conveying messages appropriately and answer general intake and program questions.

Collected and processed payments for patients according to company’s guidelines and updating patient accounts in clinical database.

Verified patient insurance benefits by communicating with insurance companies and adhering to all HIPAA guidelines and regulations. CONTACT INFO

Jessica E Bean

PHONE:

757-***-****

ADDRESS:

29 Johnstown Crescent Apt. B

Chesapeake, VA, 23322

EMAIL:

adsfmv@r.postjobfree.com

Linkedin:

https://www.linkedin.com/in/jessica-e-

bean

TECHNICAL SKILLS

Data Management /Data Migration

Task Prioritization

Time Management

Office Management/Clerical Duties/Reception Support

Computer Competency (Typing 85 WPM speed, Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, CRM Database)

ACHIEVEMENTS

Recognized 10+ times for handling the most incoming client calls

Awarded Employee of the month for exceptional customer service

Appointed Trainer / Team lead for the Patient Relations Department

Featured in company newsletter for customer satisfaction EDUCATION

Lake Taylor High School

Graduated 2010

Tidewater Community College

Completed Course Work – Introduction to Law and Legal Assisting

Completed Course Work - Information systems for the Legal Assistant REFERENCES

Available upon request

Contact this candidate