Legal Assistant Customer Service
Resume:
PROFILE
Dynamic and Self-motivated
professional with a diverse work history
managing time sensitive information
dissemination. Maintaining a well-
organized work environment that
encourages and promotes self-
sufficiency, quality-focused and above
satisfactory client experiences. Result
based approach to client relations. A
background in administrative and
customer service roles diligently
demonstrating professional flexibility
and adaptability. Ability to learn
quickly and require minimal supervision
to accomplish established goals, while
successfully collaborating with other
team members and working
independently.
“There are no secrets to success. It is
the result of preparation, hard work,
and learning from failure.”
-Colin Powell
CONTACT INFO
PHONE:
ADDRESS:
29 Johnstown Crescent Apt. B
Chesapeake, VA, 23322
EMAIL:
************@*****.***
Linkedin:
https://www.linkedin.com/in/jessica-e-
bean
INTERESTS
Reading
Traveling
Camping
Horse Back Riding
JESSICA E. BEAN
PROFESSIONAL EXPERIENCE
Export Premiere VIP Representative June 2020- December 2020 CMA CGM AMERICA
Point of contact for over 15 VIP Export Client Accounts, reducing client wait time and proactively providing customer with time sensitive information reducing shipment delays and penalty charges.
Managing and interpreting shipment documents to ensure Federal Maritime Commission guidelines are adhered to and to prevent customs delays and penalties.
Respond to customer inquiries regarding shipment status and provide resolutions to unique issues regarding the release of shipments and cargo availability utilizing various methods of communications such as emails, phone calls, and other correspondence.
Legal Assistant April 2018- March 2020
Samuel I. White P.C.
Client-Attorney liaison from point of referral/discovery to trial phase to facilitate and expedite case settlements that historically award clients a minimum of 80% of recovered funds.
Provide supervision, oversight and accountability for complex projects including data migration, calendar management & records management.
Supported legal personnel in all aspects of administrative support including document drafting and management, develop communication pipelines and disseminate time sensitive information from leadership to cross-functional teams.
Gather data and responses from briefings and then use findings to prepare reports on behalf of Client and Attorney.
Administrative Assistant January 2017- April 2018
Gastroenterology Associates of Tidewater
Provided communicative support for patients to convey patient needs/concerns to specialist and other healthcare personnel.
Performed data management to secure and ensure accurate patient information for payment and verifying insurance information to secure authorization and payment for services performed.
Processed complex financial transactions for all locations and provided services with 98% accuracy & efficiency.
Enforced organizational guidelines and practices preventing financial risks and losses while also performing successful collections on outstanding balances with an 87% recovery rate.
Managed calls with clients at multiple locations, overseeing calendar management and scheduling along with communicating with pharmacies and other health care providers.
Patient Relations Specialist June 2011- January 2017 Pariser Dermatology
Provide efficient patient service by coordinating admission processing and interviewing incoming patients to assess needs while acquiring required admissions information and release paperwork for patients.
Communicate office regulations, admissions process, and programs available based on patients’ needs, ensuring patients and their families are comfortable and knowledgeable about procedures and admissions process.
Accurately verify and record admitting and insurance information into clinical database while routing information to appropriate departments and medical staff.
Coordinate/ facilitate communications by managing calls and conveying messages appropriately and answer general intake and program questions.
Collected and processed payments for patients according to company’s guidelines and updating patient accounts in clinical database.
Verified patient insurance benefits by communicating with insurance companies and adhering to all HIPAA guidelines and regulations. CONTACT INFO
Jessica E Bean
PHONE:
ADDRESS:
29 Johnstown Crescent Apt. B
Chesapeake, VA, 23322
EMAIL:
************@*****.***
Linkedin:
https://www.linkedin.com/in/jessica-e-
bean
TECHNICAL SKILLS
Data Management /Data Migration
Task Prioritization
Time Management
Office Management/Clerical Duties/Reception Support
Computer Competency (Typing 85 WPM speed, Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, CRM Database)
ACHIEVEMENTS
Recognized 10+ times for handling the most incoming client calls
Awarded Employee of the month for exceptional customer service
Appointed Trainer / Team lead for the Patient Relations Department
Featured in company newsletter for customer satisfaction EDUCATION
Lake Taylor High School
Graduated 2010
Tidewater Community College
Completed Course Work – Introduction to Law and Legal Assisting
Completed Course Work - Information systems for the Legal Assistant REFERENCES
Available upon request
Contact this candidate