Terrence Jackson

Akron, OH

adsfmd@r.postjobfree.com

234-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

*** ***** **** ****** ***** 1501 Akron, OH 44308 (234) 237- 3851 adsfmd@r.postjobfree.com Hiring Manager

Customer Service Representative

Dear Hiring Manager,

Thank you for the opportunity to apply for the customer Service Representative role at your company. After reviewing your job description, it's clear that you're for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements. I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.

I am a diligent professional who has been consistently praised as quality -oriented by my peers. Over the course of my career. i have developed proven service, communication and multitasking skills, which I hope to leverage into the Customer Service Representative role at your company. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (234) 237- 3851or via email at adsfmd@r.postjobfree.com to arrange for a convenient meeting time. Sincerely,

Terrence Jackson

Temporary worker

Triad staffing Akron, Ohio/ August 2016- present

• Perform quality checks on products and parts.

• Package finished products and prepare them for shipment. Rotate through all the tasks required in a particular production process.

• Shovel, sweep, or otherwise clean work areas.

• Observe machine operations to ensure quality and conformity of filled or packaged products to standards.

• Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.

Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations. Customer Service Representative National Police Troopers Association, Canton, OH / May 2009 - Jan 2010

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints .

• Keep records of customer interactions or transactions recording details of inquires, or complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers problems.

• Determine charges for services requested, collect deposits, or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Contact customers to respond to inquires or to notify them of claim investigation results or any planned adjustments.

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money, or adjusting bills.

• Customer service professional with several years of demonstrated excellence in achieving company goals and successfully assisting customers.

• Strong problem solver with the multitasking ability to handle several customer needs with ease.

• Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.

• Record all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company software.

• Problem-solving skills

• Organizational skills

• Time management skills

• Computer skills

• Multitasking skills

• Active listener

Education

Some College in Criminal Justice

Stark State College

August 2014 to June 2016

Skills

• Packaging

• Order Entry

• Persuasive Speaking Skills

• Data Entry

• Sales

Assessments

Call center customer service — Proficient

April 2021

Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Proficient

Customer Focus & Orientation — Proficient

April 2021

Responding to customer situations with sensitivity. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I also have more than 2 years of plastic injection mold press experience. I have more than 3 years of experience as a dishwasher, prep cook, and grill cook.

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