Jamira Mercado
Middletown, CT *****
************@*****.***
An enthusiastic sales associate who ensures customers receive a first-rate shopping experience while simultaneously managing customer checkout tempo. Equally capable of working alone or with a team. Acquainted with leadership position and resolving challenges. Work well with individuals and help their ever need. Qualifications include:
• Bilingual (English & Spanish) fluent English semi fluent in Spanish
• Highly efficient communication skills
• Responsible
• Quick Learner
• Demonstrated persuasive and negotiation skills
• Time management
Authorized to work in the US for any employer
Work Experience
Package Handler
FedEx Ground - Middletown, CT
August 2022 to Present
Loading packages into trailers
Mobile Phlebotomist
Tridentcare - Middletown, CT
October 2021 to July 2022
Went to different nursing homes and rehab center and draw blood from residents. Communication is key to make patients feel comfortable to get their blood drawn. Direct Care Staff
Alliance HealthCare Services - Middletown, CT
July 2021 to November 2021
I work with individuals who need help on a daily basis cook meals for them. Cashier/ file maintenance
Stop and Stop - Middletown, CT
November 2019 to July 2021
Great cashier making sure customers leave satisfied with great prices also file maintenance I take care of pricing errors signs and tags making sure everyone one get their amazing sale prices Mobile Expert
T-Mobile - Cromwell, CT
September 2020 to February 2021
Great sales associate who makes sure that my customer leave satisfied with their products and let them know they can call back or visit any time if they have any questions. Hostess/Cashier
Ninety Nine Restaurant & Pub - Cromwell, CT
February 2018 to August 2019
I greet customers, seat customers, thank them for stopping by, answer the phone whether its for to-go's, call ahead seating or to speak to a manager. do reports and turn in the money. Hostess/Cashier
Puerto Vallarta - Middletown, CT
August 2016 to July 2017
• Conflict resolution
• Responsible
• Quick Learner
• Great communication skills with customers
• Cash Handler
• Time management
Communication
• Efficiently served and managed ~600 customers/week at Puerto Vallarta providing excellent customer service resulting in exceptional customer review.
• Utilized multilingual proficiency to assist customers who possessed a language barrier to better meet their specific needs.
Leadership
• As section leader during U.S. Navy boot camp supervised 70 female recruits to ensure 100% readiness given minimal time allotted.
• Dependable with company funds by performing daily transaction reports to confirm comprehensive data accuracy within the system.
• At family restaurant Aqui Me Quedo demonstrated dependability to guarantee a seamless transition between shifts when staffing complications arose.
Education
High school diploma or GED
Sports and Medical Sciences Academy
2012 to 2016
Skills
• Customer Service Skills (6 years)
• Host/Hostess (4 years)
• Restaurant Experience (6 years)
• Multilingual (10+ years)
• Cash handling
• Customer service
• Pricing
• POS
• Communication Skills
• Merchandising
• Upselling
• Phlebotomy
• Serving
• Food service
• Cooking
• Caregiving
• Patient Care
• Venipuncture
Certifications and Licenses
Certified Phlebotomy Technician
August 2021 to Present
Recently finished my phlebotomy course and received my phlebotomy certificate