Care Giver Customer Service
Resume:
Cynthia Pryor
Dallas, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Marketing Expert
Genpact - Richardson, TX
April 2020 to Present
First one was Making cold calls to Citibank customers getting them to either pay a bill, or increase their spending limit.
Then I moved to being a marketing expert in December of last year making cold calls to Facebook clients to help them with their add running and campaign running experience getting them to spend more money running their campaign ads to give them more reach and more outcomes on people purchasing their products. We also dealt With clients that had problems with fraud and money fraud on Facebook or people just messing with their accounts stealing their information or taking funds by messing with their Credit cards on Facebook
Facilitator/Teacher/ Observation
Business Mate - Dallas, TX
March 2012 to January 2022
Education and instruction of participating students while encouraging positive attitudes, self- determination, high self-esteem, life skills, anger management, financial literacy and truancy law. I also do observation for CPS ( Child Protection Service) bring the child and their parents together and take note on there encounter together and report to case worker. Also have to make court appearances.
Armed Security Supervisor
USA SECURITY SERVICES - Dallas, TX
April 2018 to May 2020
Patrol the neighborhood I'm assigned to make sure that the residents and their property are okay. Check on the guards and make sure that they're working their shifts properly and make sure they don't need anything at the time of their shift.
House 4 care giver
The Rutherford House - Shreveport, LA
January 2009 to October 2010
Responsible for the security and safety of students to and from the classroom. Organize and executed counseling sessions, Assisted in the care of every student. Acted as a mentor and counselor to attending students, while also administering medication when necessary.
Inbound calling agent for Comcast
Teleperformance - Shreveport, LA
April 2003 to September 2005
Answer cold calls and help with customer. Demands and problems receive payments and deal with billing and equipment.
Education
Bachelor's in Criminal justice
Grambling State University - Grambling, LA
August 2005 to May 2008
Associate's degree
Southern University Shreveport 2003 to 2005
Skills
• Excel (9 years)
• Marketing (10+ years)
• Sales Experience (10+ years)
• Microsoft Powerpoint (10+ years)
• Customer Service (10+ years)
• Microsoft Office (8 years)
• Microsoft Excel (9 years)
• Microsoft Word (10+ years)
• Organizational Skills (10+ years)
• Typing (6 years)
• Stocking (6 years)
• Time management (8 years)
• Adobe Flash (9 years)
• Negotiation (10+ years)
• Conflict Management (10+ years)
• Cold Calling (2 years)
• Mentoring (10+ years)
• Crisis Intervention (2 years)
• Case Management (5 years)
• Recruiting (9 years)
• Leadership
• Supervising experience (10+ years)
• Administrative experience (4 years)
• Outbound sales
• Front desk
• Management
• Sales
• Customer support
• Accounts receivable
• Technical support
• Banking
• Direct marketing
• Help desk
• Data collection
• Telemarketing
• Childcare
• Accounting
• Salesforce
• Writing skills
• Communication skills
• ADP (1 year)
• Payroll
• Child Protective Services
• Presentation Skills
• Social media management
Certifications and Licenses
Non-CDL Class C
Fraud
December 2021 to May 2022
In handling the clients on Facebook and they’re advertising we also had to deal with Support cases about fraud and fraudulent activity going on in their ads or their accounts dealing with their credit cards
Assessments
Retail Customer Service — Completed
March 2020
Comprehending and responding to retail customer needs. Full results: Completed
Sales Skills — Completed
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Call Center Customer Service — Highly Proficient
May 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Familiar
July 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Completed
May 2021
Influencing and negotiating with customers
Full results: Completed
Attention to detail — Completed
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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