Executive Business Operations

Emily Michalak

Greater Austin, TX – Open to Travel, Relocate, Remote & Hybrid

650-***-**** adsflu@r.postjobfree.com Linkedin.com/in/emily-michalak/ website: Emily-Michalak.com

Executive Summary

Executive Regional Clinical & Biomedical Operations

A dynamic strategic Healthcare Operations Executive with extensive cross-functional team and organizational leadership focused on quality and service excellence. Known for broad operational experience in clinical and biomedical operations, leading business unit development, and clinical and hospital delivery service lines. A visionary leader that ensures strategic perspective, alignment, and operational excellence in multi-cultural environments, while inspiring top performance through collaborative teamwork, coaching, and mentoring. A trusted ethical leader recognized by colleagues and providers as a compassionate leader focused on exceeding business objectives and standards.

Can add value to any organization by:

Communicating an innovative vision of best practices toward successful team delivery, customer and provider relations, and capital management.

Creating collaboration among key players and stakeholders to achieve top performance and enhanced partnerships.

Maintaining zero deficiencies for all operational locations in compliance with Life Safety, OSHA, State, and Federal regulations.

Areas Of Expertise

Agile Business Strategy Business Transformations Capital Budgets & Assessments Change Management Customer Relationship Management Contingency Planning Continuous Improvement Contract Negotiations Critical Thinking Customer Service & Support Standards Decision Making Employee Development Entrepreneurial Spirit Financial Reporting & Analysis Growth Strategies Go-to-Market Strategy Infrastructure Implement Solutions Leadership Development Mentoring & Coaching Multi-Site Management Operational Excellence Networking Risk Management Consultative Mindset P&L Budget Management Process Optimization Quality Assurance Regulatory Compliance Results Driven Roadmap Planning Six Sigma Project Management Strategic Planning Teamwork Technology Assessment & Planning

Professional Experience Key Achievements

Satellite Healthcare, Inc, San Jose, CA

Senior Director Biomedical Operations Mar 2017 – Feb 2022

Provided Organizational Leadership and Development, Consulting, Management, P&L Management, and Organizational Capex Budgeting for all locations, including Outpatient facilities, Home, and Acute-Hospital Sites.

Maintained a 97% talent retention level while operating all locations at 24/7 support and emergency services. Implemented monthly calls with biomedical operations management team focused on barriers and challenges and areas for additional support. Directed personal site visits monthly for management and personally quarterly.

Upheld zero deficiencies organization-wide for all OSHA, State, and Federal Licensure Certifications. Implemented quality top 10-Tier Form of questions highlighting areas of compliance concerns weekly.

-Collaborated through findings with technicians and clinical directors to correct deficiencies.

-Implemented an environmental quality check and a semi-annual audit (20-pages) documentation.

Oversight of all real estate initiatives, including design, patient treatment, water system, operations workflow, and monitoring of work sites from build to operations. The administration included due diligence, site assessments, contractor and general contractor discussions, Certificates of Occupancy (CofO), and specific state location requirements for operations as an ESRD approved, Certified, and Licensed location.

Director of Technical Services Feb 2015 – Mar 2017

Directed talent resources, education, and development for a team of 13 managers and indirectly 69 field biomedical technicians, maintaining all biomedical operations across 80+ dialysis locations, home therapies, and acute-hospital sites. Managed $104M+ operating budgets, medical and non-medical device planning, medical and non-medical equipment, water treatment systems, Inventory management for medical and non-medical supplies, and medications. Oversight of annual capital budgets over $8M for improvements, upgrades, equipment replacements, and facility projects. Developed, wrote, updated, reviewed, approved, and implemented scalable policies, procedures, and recommendations, due diligence assessment tools for operational conversions on acquisitions, additional programs, and joint ventures for organization-wide use.

Fresenius Medical Care, North America, OH

Regional Technical Operations Manager May 2010 - Mar 2015

Directed talent resources, education, and development for a team of 10 managers and indirectly 55 field biomedical technicians, maintaining all technical operations across 65+ dialysis locations, home therapies, and acute-hospital sites. Managed annual operating budgets over $1.5M and up to $1M CAPEX.

Developed, maintained, and managed a centralized technical team, ensuring 24/7 support and emergency services for all locations. Met with and called clinical managers and clinicians to ensure they had the necessary Biomed onsite. The western Ohio region covered over 8-cities, including individual site visits, and chose one location to Centralize supplies, equipment, and office services.

Maintained zero deficiencies in all operational locations for Life Safety, OSHA, State, and Federal regulated surveyors. Maintained a 5-Tier weekly, monthly, and quarterly audits to ensure compliance.

Technical Program Manager Feb 2008 - May 2010

Managed a team of 6 managers and indirectly up to 15 biomedical field technicians. Ran all on-going technical operations for over 17 dialysis locations, home therapies, and acute-hospital sites. Conducted meetings to ensure successful operations, evaluate team member needs and collaborate toward resolution. Facilitated technical schedules for 24/7 daily operations support. Maintained facility maintenance needs and developed competency training, education, and procedures.

Biomedical Electronics Technician May 2003 - Feb 2008

Provided maintenance, repair, and troubleshooting of all medical and non-medical equipment for five centers and six patient homes. Ran all technical operations and conducted communication meetings, scheduling, training, and education.

Education Industry Acumen

MBA - Master of Business Healthcare Management Western Governors’ University

BSBM - Bachelor of Science Business Management Business University of Phoenix

AAS - Associate of Applied Science Biomedical Engineering Owens Community College

Coursework – Certifications: Certified Professional Healthcare Quality – CPHQ expected 12/2022; Leadership Excellence Advancement Program; Lean Six Sigma – Black Belt; Certified Hemodialysis Biomedical Technologist – CHBT

Core Competencies: Technology Professional & Leadership Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint), Visio, EMR, Map Point, SmartSheet, Google Suite, Schematic Drawing Review Software, Medical Testing Equipment, Analytical, Analysis, Best Practices, Cash Flow, C-Level Support, Client Relations, Clinical Research, Disaster Recovery, CRM, Customer Service, Cost Control, Crisis Management, Data Analytics, Data-Driven, eCommerce, Fast-growing, Finance, Financial Reporting, Innovation, Issues Resolution, Key Account Management, KPIs, Market Research, Metrics, Needs Assessment, Organizational Analysis, Pipeline, Policy & Procedure Writing, Review, Approval & Implementation, Problem Resolution, Process Improvement, Program Integrations, Project Plans, Rapid Growth, Recruiting, SaaS, SOX, Strategic Roadmaps, Succession Planning, SWOT Analysis, Teamwork, time Management, Vendor Management, Vendor Negotiations, Written & Verbal Communication Skills, Work Collaboratively

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