School Teacher Customer Service

Name: Rejoice Lusiba

Address : ** *** ***** ****, **********, Cape Town, 7530

Mobile number: (072-***-****

Email: *************@*****.***

PERSONAL DETAILS Date of Birth: 17 May 1987

Id number: 870**********

Gender: Female

Race: African

Citizenship: South African

Current resident: Cape town

Drivers license: Code 8

Car: yes

Tax number: 088*******

Sace number: P12656400

Persal Number: 58012605

OBJECTIVES I have 3 years experience in teaching Business studies,

Economics and management science and life orientation in high

school. I am currently doing an online tutoring that is helping

me in advancing my skills and also gaining experience in doing

lessons for learners. I am also tutoring English Online.

I bring 3 years’ experience in customer services and ensuring

customer satisfaction. I have 2 years’ experience in

administration clerk.

I am looking for position in teaching that will enhance my

skills, abilities, education and build experience. I have excellent

interpersonal communication, ability to effectively manage time

and prioritize task, professional telephone etiquette and ability

to solve customer dispute in the patient manner. I am a good

team player and stress does not affect my work. I believe in

providing growth in a company.

Rejoice Lusiba

EXPERIENCE Academy High school

May 2021 to June 2022

Professional teacher

Teaching business studies grade 10 to grade 12

Teaching Economics and management science grade 9

Duties

Follow the curriculum and Annual teaching plans

giving instruction to learners

Reporting to HOD

Alphendale Secondary school

24-09-2020 to 31 April 2021

Teacher assistant and doing practical

Teaching Commerce

Monitoring classes

Attending to teachers meeting

invigilating

all that is required by the principal

Teachme2 tutoring

2021-06-01 to current

Tutoring and teaching English

Financial Management

Business Studies

DMC Debt Management

Debt Collection call centre

Outbound

From 22-07-2019 to 21-09-2020

Administrative

Initiate calls to customer to arrange payment mechanisms with

customer

Collecting debt

Ensuring excellent quality of services to customer

Updating the IT system accurately and effectively with

customer information and call outcome

To implement controls, procedures and report as and when

requested by senior management

To perform any other functions over and above the ones listed a

requested by management

Rejoice Lusiba

EDUCATION High school

Mbambiso High school

Grade 12

Year completed 2006

Tertiary

Nelson Mandela Metropolitan University

ND Management(Majored Financial)

NQF 6 National Diploma

Year completed 2011

Nelson Mandela Metropolitan University

Bachelor of Technology

Management (Majored Financial)

NQF 7 Bachelor Degree

Year completed 2013

University of South Africa

Post Graduate Certificate in Education(Majored Economic and

science management(EMS) and Business studies)

NQF 7

Year completed 2020

TECHNICAL, BEHAVIOURAL AND Language - speak write read

COMPETENCIES English Good Good Good

Computer literacy (Ms word, Ms PowerPoint, Ms Excel, Ms

Access, Ms Outlook, Pastel)

Personal Interests – interacting with people, challenging

environment, playing net ball

Publications - Published article and review of literature in

Journal of Business Practices (January 2007)

Ability- learns fast, solve problem fast and work with different

system.

Skills- Communication oral and written skills. Excellent

interpersonal skill.

Competencies-Stress management, team work, decision making

and attention to details.

Rejoice Lusiba

REFERENCES

NAME COMPANY DESIGNATION CONTACT DETAILS

Mrs Sifumba Academy High school HOD +27-72-726-****

Mr Bhenya Alphendale H. School Teacher +27-71-953-****

Mrs Gatshwa Alphandale H. School Teacher +27-73-787-****

Rejoice Lusiba

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