Customer Service Sales Executive

CURRICULUM VITAE

Name : ANUNGO AUSTIN JOSHUA ODONGO

Cellphone : +254*********

Address : ***** – 05010

Email : **********@*****.***

Nationality : Kenyan

CAREER OBJECTIVES

To work in a challenging environment where I can apply any knowledge skills, experience and learn more to benefit the organization towards the target goals and objectives. PROFILE

I am ambitious, responsible, hardworking person, highly motivated, and has ability to plan, result oriented and can work under minimum supervision. WORK EXPERIENCE

POSITION: STORE HELPER

COMPANY: QATAR AIRCRAFT CATERING COMPANY

(QAAC) YEAR : 2019 NOV- DEC 2021

RESPONSIBILITIES AND DUTIES

● Assist store staffs in managing inventory control

● Housekeeping ensuring the store is clean and sanitized

● Implementing best standards by providing customer service

● Cleaning the high bay to ensure goods are stored in a clean secured place

● Inspecting items for any breakage or damages

● Helping in storage of both food and nonfood items

● Use company literature and available training resources to stay up to date

● Ensuring our customers, employees, visitors are safe and healthy by following Standard Operating Procedures (SOP)

● Facilitate transactions

● Receiving shipments from GWC for storage on warehouse

● Handling requested items from the shop floor

● Cleaning and maintaining full standards of hygiene

● Catering to customers needs as per request

● Ensuring the safety standards of the premise are met POSITION: SALES EXECUTIVE: MAMA COLLINS

PROPERTY LIMITED YEAR: MARCH 12, 2019-

AUGUST 20, 2021

DUTIES AND RESPONSIBILITIES

● Assisting the management on strategies to improve sales

● Delegating sales in the absence of the sales Manager

● Monitoring the sales team in the absence of management

● Identifying opportunities and strategies to increase sales

● Building and maintaining good relationships with customers

● Maintaining tenant records,

● Maintained hygiene and proper waste disposable on the duplex and apartments

● Ensured the accommodations are well maintained

POSITION:STORE KEEPER AND SALES ASSISTANT

COMPANY:GREENDO UNIFORMS AND SPORTS

LIMITED YEAR:DECEMBER 2017-SEPTEMBER 2019

DUTIES AND RESPONSIBILITIES

● Inspection of items and products for any breakages or damages.

● Assist and help customers in locating their items of purchase

● Assists store staff in displaying products in easy to locate manner

● Perform store opening and closing tasks.

● Customer service actively to identify their needs

● Using specific product knowledge to provide solutions to customers.

● Prioritizing tasks to maximize efficiency each work shift

● Receive deliveries from suppliers

POSITION: SALES AND SERVICE MANAGER

COMPANY: 1963 WINES, AND SPIRITS

LOUNGE YEAR: SEPTEMBER2015-APRIL2016

RESPONSIBILITIES AND DUTIES

● Providing customers services like selling assisting

● Preparing and managing of customers inventory

records l Opening and closing customers selling or closing accounts l Giving customer receipts after

every purchase

● Record keeping and balancing ledger accounts

● Enforcing health and safety rules

● Renewing of premise license from the municipal council and ensured is upto date

● Ensured al licenses are current including health, safety and liquor

● Negotiate with vendors, order,supplies, manage inventories and budgets

● Ensure staff is following all control and safety and liquor

● Communicate a vision of success which the team wants to be part of POSITION: MANAGER

COMPANY: MAUA CUTLERY

YEAR : 2012-2014

RESPONSIBILITIES AND DUTIES

● Acted as a liaison between management and board

● To communicate effectively with shareholders, employees, government authorities, other stakeholders and the public

● Ensured effective internal controls and management information system are in place

● To access the internal controls and management information system are in place

● To ensure the expenditure of the company is appropriately organized and staffed and to have the authority to hire and terminate staff as necessary to enable it to achieve the approved strategy

ACADEMIC QUALIFICATION

CERTIFICATION

COURSE: PROFFESSIONAL CERTIFICATE

INSTITUTION: METROPOLITAN SCHOOL OF BUSSINESS AND MANAGEMENT YEAR: 2020

● TROUBLE SHOOTING WIRELESS NETWOR

● NETWORK TROUBLE SHOOTING TOOLS

● PROJECT MANAGEMENT SKILLS

INSTITUTION: AMERICAN CORNER/MOI UNIVERSITY:-KENYA YEAR: 2021

• #5Ws of Cyber Security Training

INSTITUTION: GOOGLE UNIVERSITY/GOOGLE DIGITAL GARAGE YEAR : 2021

• THE FUNDAMENTALS OF DIGITAL MARKETING

COURSE: ORGANISATIONAL CERTIFICATION

INSTITUTION: QATAR AIRWAYS GEMS

YEAR: 2019-2020

CERTIFICATION

● Professional CERTIFICATE IN OFFICE AND INFORMATION SECURITY AWARENESS COURSE

● Professional CERTIFICATE IN AIRSIDE SAFETY AWARENESS TRAINING COURSE

● Professional CERTIFICATE IN BASIC SECURITY TRAINING RECURRENT ERELEASE 2020 COURSE

● Professional CERTIFICATE IN HANDLING BOMB THREAT CALLS COURSE

● Professional CERTIFICATE IN FIRE SAFETY ACCOMODATION

● Professional CERTIFICATE IN FIRE BASIC AWARENESS

● Professional CERTIFICATE IN HARZARD AWARENESS COURSE

● Professional CERTIFICATE IN SAFE CHEMICAL HANDLING COURSE

● Professional CERTIFICATE IN FLIGHT CATERING SECURITY COURSE

● Professional CERTIFICATE IN DATA PROTECTION AND PRIVACY AWARENESS

● Professional CERTIFICATE IN SAFETY MANAGEMENT SYSTEM(SMS)

● Proffesional CERTIFICATE IN FOOD SAFETY IN CATERING COURSE CERTIFICATION: DIPLOMA

INSTITUTION: ALPHA ACADEMY –QATAR

SUPPLY CHAIN MANAGEMENT ADVANCED DIPLOMA

YEAR NOV 2018-OCT2020

INSTITUTION: KENYA INSTITUTE OF PROFFESSIONAL STUDIES (KIPS) COURSE NAME: DIPLOMA IN INFORMATION COMMUNICATION AND TECHNOLOGY B.T.E.P (ICT)

YEAR: 2014-2017

MODULE I

● COMPUTERAPPLICATION 1-Microsoft office professional 2007:- Word,Excel,Acess,Powerpoint and more

● COMMUNICATION SKILLS

● STRUCTURED PROGRAMMING:-C#,Pascal

● COMPUTATIONAL MATHEMATICS

● OPERATING

SYSTEM

● ENTREPRENUERHI

P

● LIFE SKILLS

MODULE II

● SYSTEM ANALYSIS AND DESIGN(SAD)

● COMPUTER APPLICATIONS 2:-AI(Artificial Intelligence),GIS(Geographical information system),FINANCIAL APPLICATIONS(QuickBooks Accounting and book keeping),

● OBJECT ORIENTED PROGRAMMING:-C++

● VISUAL PROGRAMMING:-VB(visual Basic)

● DATABASE MANAGEMENT SYSTEMS(DBMS)

● QUANTITATIVE METHODS

MODULE III

● DATA COMMUNICATION AND NETWORKING

● INTERNET BASED PROGRAMMING:-JS(Java Script),HTML(Hypertext markup language),JAVASCRIPT LANGUAGE

● MANAGEMENT INFORMATION SYSTEM(MIS)

● PRINCIPLE AND PRACTICES OF MANAGEMENT(PPM)

● PROJECT(C++)

SKILLS DEVELOPED

● Active listening

● computer skills

● Leadership

● Problem solving

● Manual Handling

● Good interpersonal and communication skills

● Self-directed and motivated

● Experienced with a variety of cleaning products and tools

● Certified Ethical hacker(CEH)

● REFEREES

Mr. Kennedy Mwamba

Head of ICT Department, Kenya Institute of Professional Studies (KIPS) P.O Box 11696 – 00400

Nairobi

Phone: +254*********

Mr. George Njenga

CEO Of 1963 Bar and Wines Lounge

Phone: +254*********

Shanta Vekaria

Director at Green do Uniforms and Sports Limited

Phone: +254*********

Metropolitan school of business and Management-

UK

Cabot Squre,One Canada Square, London E14

5DY,United Kingdom located in ;Canary Wharf

http:www.msbm.org.uk/

GEMS INTERNATIONAL SCHOOL QATAR

DOHA, TOWER 3

PO BOX 22550

Stores manager -50885406

Contact this candidate