Verification Specialist Center Representative
Resume:
Rowena M. Jackson
***************@*****.***
***Relocated to Dallas***
Professional Summary
Corporate Human Resource Generalist: Over 8 years in Human Resources Specialist in recruiting, staffing Compensation, employee health benefits, new hire orientation, payroll, interview and schedule, training, onboarding new hires, Process drug test and background checks for new hires, and ID’s.
*Federal and State Human Resource Specialist – Department OF Defense - AAFES
HR Computer Skills:
Workday, HR Lawson, Kronos, HRIS, Talco, Kenexa, Power Point, Applicant Tracking. Microsoft Word, Excel, Epic, Citrix, Centricity, 10 Key touch, Workers Comp, Service Now, Salesforce.
Professional Career Experience
Human Resource Contact Center Representative
Amazon Healthcare Solutions January 2022 – April 2022 (Contract) Las Vegas, NV
Served as the HR support contact for employees with LOA questions
Resolved queries by referring to documentation and procedures of healthcare
Processed employee’s absence claims and verified medical insurance benefits
Updated claim cases status for COVID19 leave
Senior Medical Benefit Verification Specialist
Humana Healthcare/Primary Care November 2020 – September 2021 Las Vegas, NV
Provided non-clinical support to the assessment and evaluation of members needs
Preformed administrative, clerical, operational and customer support
Scheduled New Patient appointments and follow-up appointments.
Answered incoming calls and entering phone encounters into ECW system
Verified Medical Insurance benefits and request medical records
Benefits Verification Specialist HR
Alliance RX Walgreens Insurance Specialty Pharmacy Irving, Texas September 2017 – June 2019
Handled high volume of inbound calls from employees, clients
Responsible for verifying patient and employee eligibility benefits
Determining patient coverage responsibility for insurance cost
Major medical insurance benefit verification and complex insurance plans
Senior Human Resources Specialist
Department of Defense (AAFES) HR August 2012 – October 2013 Dallas, Texas
Provided HR support to over 4,000 employees in the area of staffing
Conducted recruiting on sites and interviews, payroll
Executed training for employees and coordinate new hire orientation
Received, screened, and evaluated job qualification for applicants
Processed enrollment health and wealth benefit applications.
Processed benefit Military health insurance, retirement, vacation
Education
David W. Carter High School, Diploma - Graduate Dallas, TX
East Field College Mesquite, Texas 03/1993 College Credits
HR Training and Development - HR Talent Acquisition and New Employee Orientation. EEO, HR Training for Trainers, HR Presentations, Employee Relations.
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