Support Representative Customer Service
Resume:
Lindsey
Stanley
************@*****.***
leesburg, fl
Summary Friendly and analytical Advanced Call Center Representative with 5 years of experience handling technical and non-technical customer calls in a large and small call center environments also very comfortable in a personal home setting as well. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly. Also Applying problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when neccessary. Experience
Technical Support Representative • orlando, fl 02/2017 - 03/2018 Respond to customer inquiries quickly via phone, email, or in-person Handle 60+ inbound calls per week, answering customer inquiries and resolving issues
Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 70% Received #3 Customer Service Representative in the AAA rep awards out of 50 reps on floor
Customer Service Representative/Call Center • Orlando, Fl 05/2018 - 06/2021 Maximize positive customer service experience
Increase customer satisfaction ratings by 57% in first year of service Play an integral role in customer service and overall sales numbers As
Created and maintained clear, concise project plans and developed strategies to meet deadlines
Defined, streamlined, and automated communication handling Skills
Education
Diploma • Orlando, Fl 06/2016
Graduated —3.7+ GPA
Volunteered on a monthly basis to prepare meals at the local community food bank
Served as President of Student Council for the 2015 to 2016 academic year
Languages
Customer service Call center
Microsoft office CSR
Organizational Management Outbound Sales
English
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