Level Positions Call Center

MONICA GOMEZ

Chula Vista, Ca ***** 619-***-**** ***********@*****.***

www.linkedin.com/in/gomezmonica

Professional Summary

Commitment Results Integrity

Successful recruiter with a passion for helping organizations attract, engage and retain a high performing and diverse workforce. Extensive background in corporate and agency recruiting. Including full cycle employment practices. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Core Competencies

Possess excellent knowledge of human resource processes including sourcing, interviewing, reference checking, tracking, salary negotiations and closing, candidate on-boarding including pre-employment drug screens/background checks and new hire paperwork. Experienced recruiting for a broad spectrum of industries such as Manufacturing, Insurance, Financial/Banking/Mortgage, Healthcare, Publishing, Call Centers, Construction and Maritime. Skilled in advanced internet search and innovative methods of recruiting, including cold calling and social media networking. High volume capabilities manage pipelines. Bilingual: English/Spanish. Professional Experience

Randstad SourceRight 1/2022 – Current

RPO Talent Advisor for DirecTV

Part of the team that launched DirecTV/Randstad RPO program.

Act as partner to Hiring Managers.

Performed various aspects of recruitment cycle such as intake meetings, candidate sourcing, screening and assessments, presentation, interview scheduling, job offer and onboarding.

Part of High Volume Team (Call Center, Installation Techs, Dispatchers, Warehouse Assistants, Admin Support roles).

Supported multi-locations, nation-wide.

Consistently met and exceeded hiring goals.

Promoted a positive relationship and strong partnerships with hiring managers and candidates. Kelly - Professional & Industrial (Virtual) 9/2020 – 1/2022 Recruiter (Remote)

Coordinate in-person, video, and phone interviews for candidates with hiring managers

Source & Interview candidates for Industrial, clerical and Call Center Roles

Extend assignment offers

Work in a busy/high volume environment

Supporting Vendor Neutral accounts (high volume reqs) NSC Technologies – San Diego, Ca 10/2016 – 06/2020 Recruiter

ULG Marine was acquired by NSC Technologies in 2019 AT ULG Marine, then NSC Technologies we service the Shipyard Industry in a variety of skilled trades.

• Filled key journeymen level positions for the construction and repair of Navy Vessels.

• Build a strong pool of active and passive candidates.

• Work closely with internal Business Development Managers and Hiring Managers to secure job details. • Strong networking skills and social media candidate attraction. Nursefinders, an AMN Healthcare Company 1/2016 – 10/2016 Staffing Manager

At Nursefinders (an AMN Healthcare Company) we provide RNs and LPN/LVNs and other nursing professionals for per diem and contract assignments — short-term or long-term, we can fill your facility’s unique needs

● I specialize in matching clinicians with healthcare organizations.

● Aggressively recruit healthcare professionals for Full Time, Per Diem and Direct Placement. Ameri-Force Craft Services Ic – San Diego, Ca 6/2014 – 1/2016 Employee Relations Manager

Ameri-Force is a top-tier provider of skilled professionals and skilled laborer to the marine, industrial, heavy construction, energy, oil & gas, rail, aerospace, environmental and manufacturing and disaster recovery industries nationwide. We also service the professional and industrial sectors including; steel fabrication and armored vehicle manufacturing and the U.S Government.

Provide highly skilled craft personnel in all of the major trades in the shipbuilding industry. Contractors& Builders – San Diego, Ca 6/2011 – 12/2011 Staffing Coordinator

Contractors & Builders is a specialty division of The Eastridge Group of Staffing Companies

Oversee the hiring for all field positions.

Ensure all positions are filled as soon as possible with the best talent; Fill same day orders. Spherion Corporation, Inc. – San Diego, CA 5/2010 – 5/2011 Client Service Supervisor (Contract Position)

Spherion Staffing Services is a leading recruiting and staffing provider that specializes in placing administrative, clerical, customer service and light industrial candidates in temporary and full-time opportunities.

● Responsible for searching, sourcing and interviewing candidates to fill critical, time sensitive positions in addition to growing relationships with existing clients and support of new clients.

● Assisted with business development by identifying new business opportunities.

● Developed candidate presentations highlighting professional achievements. Volt Workforce Solutions – San Diego, Ca 7/2006 – 8/2009 Lead Recruiter (Accounting & Finance)

Volt is a publicly traded company, a fortune 1000 with over 300 company-owned & operated locations with national and global presence.

I specialized in placing highly skilled accounting & finance professionals throughout San Diego on a project, temporary to hire and direct basis.

Managed a creative recruiting strategy for the branch, bringing candidates through existing and new sources in order to maintain effective pool of field employee.

Identified and conducted behavioral based interviews to qualify candidate’s professional strengths, accomplishments, motivations, and personal career objectives.

● Qualified job opportunities and understanding company requirements and culture in order to submit appropriately screened candidates to customer.

● Developed candidate presentation highlighting professional achievements and references.

● Prepared candidates for client interviews, providing them with client’s objectives for the position and highlighting segments of their work history that will compliment those objectives.

● Established pay rate and bill rate with customers.

● Followed up regularly with candidates and customers to maintain relationships to build knowledge of needs and opportunities.

● Turned customer enquires into orders.

Terra Firma Landscape Co. – San Diego, Ca 6/2004 – 4/2006 Human Resources Assistant

Terra Firma is a family owned company that excels in the design and construction of landscape development. Corporate Recruiting (Laborers, Skilled Trade Specialists, Sales, Project Management, Warehouse, Drivers, Graphic Designers).

● Scheduled and screened full-time job applicants and coordinated applicant testing and pre employment physicals.

● Conducted new employee orientation (Individual & Group).

● Assisted in administering a revised employee evaluation program.

● Record keeping and process of in-house payroll.

● Prepared confidential material for grievance and other personnel-related meetings.

● Filed Workers Comp and Unemployment Claims.

(5/2001 – 5/2004 worked and studied abroad –Mexico & Italy--) Nassco. – San Diego, Ca 7/2000 – 4/2001

HR / Staffing Coordinator (Temp Assignment)

General Dynamics NASSCO is one of three shipyards in the Marine Systems group of General Dynamics Corporation (NYSE: GD).

Staffing Coordination, worked closely with several third party agencies.

In charge of payroll (time keeping for temporary employees).

Interpreter, during EE relations meetings.

Professional Organizations and Affiliations

International Society of Six Sigma Professionals – Member (Certified Six Sigma Yellow Belt) San Education

B.S. International Business

Centro de Enseñanza Tecnica Y Superior (CETYS) – Tijuana, Mexico

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