Administrative Assistant Relations Representative

Raquel Saldana

**** *. ******

Greenfield, WI ***21

Phone 414-***-****

**********@*****.***

Objective Seeking to obtain a position offering extensive experience working in a fast- paced

environment demanding strong organizational, technical and interpersonal skills.

Summary of

Qualifications Self managing personal leader that uses a listen, think, solve approach to efficiently and effectively manage tasks. Strong multitasking skills with use of phone, patient scheduling programs and email to

communicate between internal and external customers. Focus on customer experience and satisfaction.

Work Experience:

SELF-EMPLOYED – Nanny/caregiver October 2016

Wheaton Franciscan Healthcare – Neurology / April 2016 to September 2016

Patient Scheduling Coordinator:

Schedule patient appointments, procedures diagnostic tests with appropriate physicians/departments

Obtain pre-authorization for ancillary or referral appointments as needed

Effectively communicates information to internal and external customers, while maintaining a focus on patient service and patient confidentiality

Froedtert /Medical College of Wisconsin - Internal Medicine / Nov 2011 to April 2016

Patient Relations Representative II:

Schedule patient appointments and update patient account information

Address upset customers in a calm manor and employ sound judgement

Utilize appropriate on-line systems (i.e. IDX, Epic)

Collection of co-payments

Check verification of insurance

Cross trained in the call center to work as back up, when needed daily for coverage

Medical College of Wisconsin - Neurology / Aug 2009 to Nov 2011

Patient Relations Representative II:

Scheduled high volume of incoming calls

Sent communication via Epic to RN’s and MD’s as needed for a timely response to the patient

Reported and tracked daily letters and encounters in relation to patient contact for monthly reports

Medical College of Wisconsin - Otolaryngology / Sept 2007 to May 2009

Administrative Assistant III:

Answered incoming calls/greeted internal and external customers

Distributed monthly reports

Organized Administrators calendar and scheduled meetings

Ordered office supplies

Assisted the administrator and other area managers as needed

Collected record and calculated monthly-bimonthly payroll

Rockwell Automation – Sales / March 2006 to Sept 2007

Administrative Assistant:

Assisted with research projects as needed

Maintained database to assure accurate information

Answered high volumes of incoming calls and / greeted internal external customers

Office ordering: supplies/cell phones etc .

Ran ordering reports

Assisted sales reps as needed with conferences and on site/off site meetings

Chase Bank (Formerly known as Bank One) March 2003-Oct 2006

Loan Closer:

Reviewed vendor work such as title,/flood, and/property evaluations

Worked closely with internal and external stakeholders to resolve issues in a timely fashion

Provided a high level of customer service satisfaction

Worked in a team environment to reach department goals

Built good rapport with customers

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