System Dispatcher Customer Service

Lori Rae Bennett ************@*******.***

*** *** ******* **** ****** Phone: 336-***-****

Shady Spring WV 25918

Summary: My strengths are in my ability to work independently, being multi-taskful, with attention to detail. I believe in being a team player and I am goal oriented. I have strong communication skills and able to work with professionalism and courtesy to internal and external customers.

I have excellent skills in Accounts Receivable, Collections, Customer Service, Inside Sales Rep. and Accounts Payable.

01/16/ 2007-present Parrish Tire Company –

Accounts Receivable Coordinator, Asst. Manager, Credit & Collections Analyst

Worked as a temp from January 2007 through March 2007... Hired permanently: April, 2007

Post checks, Cash and Credit Card Transactions for 6 locations, local retail stores and

Warehouse/wholesale walk-in sales

Safe-Connect Deposits for Cash

Post Daily Lockbox for 15 locations / Stores – warehouses

Receive payments through Wire and ACH

Responsible for Daily Cash night drop bags

Deposit checks directly to Bank daily through Cash Pro Scanning system

Make night drop cash deposits to Bank

Handle bookkeeping and record keeping for 3500+ accounts.

Balance daily petty cash drawer

Collection of NSF checks company-wide all locations

Maintain Credit Card Customers payments daily, and Daily closeout and balance of Credit Card Sales.

Work with and create International Invoices and Vessel Papers for Overseas shipments

Make collection calls to outstanding accounts.

Research and resolving deductions on accounts such as billing, discrepancies, discounts, shortages damages, returns, violations, providing proof of delivery, as necessary to keep accounts current.

Performing monthly sales spreadsheet analysis

Month-end finance / late fees, statement mailings.

Month-end reports, aging reports, salesman’s analysis report.

Approve/Disapprove Credit Applications and customers credit lines.

(Using Experian Command Credit and Dnbi Reporting System)

Responsible for all new account set up

Maintained Tax Exemption Certificates from customers

08/2005 – 09/2006 Insteel Wire Products – Inside Sales Representative/ Accounts Specialist

Worked as a temp from April 2005 through July 2005... Hired permanently: August 1, 2005

Placed Steel orders as received from customers and District Sales Managers

Updated spreadsheet reports daily of steel inventory for my area

Created new steel specs for special projects needed by customers, at customers request.

Quoted jobs.

Worked with traffic department to move freight.

Processed Credit Applications, increased credit lines.

Worked with customers on invoice reconciliation.

Called on customers to make sure they had steel needed to run their next job.

Maintained spread-sheets on customers stock to show what was available on steel yard

06/2004-2/2005 United Rentals Highway Technologies – Office Support Administration / Accounts Receivable Administrator – Collections, Research and Resolutions

Temporary Assignment through Workforce Carolina

Set up spread-sheets identifying what was owed to the company from the Department of

Transportation for sub-contract work.

Worked with sales both walk in and phone orders.

Updating warehouse inventory

Responsible for pricing product as arrived daily for commercial walk in sales.

Worked with Cost Analysis, shipping and receiving.

Scheduled and managed several jobs which maintained efficient operations.

Accounts Receivable, Collections, dispute and resolutions

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(Lori Bennett page 2)

09/1997-06/2004 Sara Lee Branded Apparel

Accounts Specialists Coordinator/ Retail Credit Department

Responsibilities included Daily Balancing of Sales and cash.

Reporting totals to Supervisors and VP of monies received daily.

Posted daily cash, EFT and EDI bank transactions.

Worked with and matched credits for accounts

Worked claims, disputes and resolved outstanding or questioned balances on customers

accounts

Sorted and distributed mail for the Accounts Receivable and Sales Area

Responsible for all new account setup, credit applications, credit checks using the Dun &

Bradstreet system.

Worked with Returned Goods to assure correct credit was given to customer

Responsible for the Tax Exemption Certificates from customers.

I created and maintained a filing system through Metafile Scanner that helped create a

paperless environment.

Transferred all month-end reports to the metafile system so the Adjusters and Credit Managers

could view reports on line.

Maintained daily and month-end reports and statements.

06/1997-09/1997 Sara Lee Branded Apparel Trade and Freight Payables

Assistant Administrator

Responsible for coding and accuracy of invoices on freight bills for payment.

Contacted and resolved and carrier’s freight bills that had discrepancies.

Responsible for North and South Bound shipments of finished goods and cut parts.

Dispatched fleet to Distribution Centers.

Updated and maintained the 3090 Mainframe and carrier information.

Education: H & R Block Basic Tax Preparation 2008

Graduated December 2008

CIA Greensboro, NC 08/24/06

Refresher Course Excel I & II

Dun & Bradstreet Seminar – Greensboro NC 1994-1995

Seminar for Collections Managers

Seminar for Bankruptcy and Legal Collections Procedures

Seminar for Small Claims Court Usage

Forsyth Community College 1989

Microcomputer / Business Classes

Beckley College

Business Administration 1986-1987

Clerical and Computer Operations 1985

Experience in:

AS-400 Accounting System 3090 Mainframe

Oracle 10.7 Fuiztui Scanner System Oracle 11i Statement Burst

Excel Meter Stamp

Lotus Notes 10 Key

CARMS System Dispatcher

Metafile Multi-phone lines

Micro-soft Word, Works Multi-phone lines

Millennium System SAR, SARF, SARE

Lawson Payables

References & Salary Requirements available upon requests

Contact this candidate