Data Entry Service Representative
Resume:
Karla Harris
CALL CENTER REP
Dallas, TX *****
****************@*****.***
AN OUTGOING INDIVIDUAL SEEKING EMPLOYMENT IN A FAST PACE WORK ENVIROMENT OR FACILITY,BUT YET WITH POTENTIAL GROWTH WITHIN THE WORK FACILITY OF A CALL CENTER OR EVEN IN CUSTOMER SERVICE .
Authorized to work in the US for any employer
Willing to relocate anywhere
Work Experience
Collections Representative
Genpact - Richardson, TX
March 2020 to October 2020
Collected on delinquent accounts for businesses and residential
Alarm Dispatcher
ADT Security Services - Irving, TX
April 2017 to September 2019
Monitoring facilities and dispatching police,fire department as needed,calling on all alarms that are received from different companies and residences.Took inbound and outbound calls.Trouble shooting alarm systems for customers.Requesting technician to go out to different locations,creating tech req tickets.
Alarm Dispatcher
Siemens Industry - Irving, TX
February 2015 to March 2017
Monitoring facilities and dispatching police,fire department as needed,calling on all alarms that are received from different companies
Customer Service Representative
Electronic Transaction Consultants - Richardson, TX
June 2010 to January 2015
Taking inbound and outbound calls,Trained new hire employees,Handled all Transactions for toll violations .Sent out toll Violations to customers.Handled collections of payments on accounts.
Customer Service Representative
Walmart Mail order Pharmacy - Carrollton, TX
March 2009 to May 2010
Responsibilities
Taking inbound and outbound calls, handling collections, Trainer over data entry,and billing out for prescriptions,and handling all transactions within the company.Handling all EOB
Accomplishments
Recognized as an team player and overachiever
Skills Used
EXCEL, POWERPOINT, MICROSOFT WORD
Education
Certification in Medical Office Assistant
PCI Health Training Center - Dallas, TX
2008 to 2008
High school diploma or GED in High school
David W Carter - Dallas, TX
August 2000 to May 2003
Skills
Osha
-
4 years
Hippaa
-
4 years
Scheduling
-
4 years
Collections
-
4 years
Billing
-
4 years
Dispatch
-
5 years
Logistics
-
1 year
Customer Service
Customer Support
Call Center
CSR
Customer Care
Troubleshooting
-
5 years
Negotiation
Cold Calling
Data Entry
Computer Skills
Computer Operation
Microsoft Office
Organizational Skills
Quality Assurance
Microsoft Excel
Microsoft Powerpoint
Communication Skills
Medical Billing
Clerical Experience
Front Desk
Typing
Awards
Q&A award
May 2017
I was awarded the Q& A award through Seimens through out the whole Call Center for the month of May as an over achiever and to be able to follow all Q & A procedures on calls
Contact this candidate