Data Entry Customer Care
Resume:
CONSTANCE NAPOLEON
OFFICE PROFESSIONAL/ADMIN/CLERICAL
CONTACT
constance.napoleon30@gmail.c
om
C39napoleon.com
PROFILE
An employee with over 14 years of experience in an office professional and customer service capacity, I have made myself comfortable in environments, industries, and alongside companies that are fast passed and consistently changing. I handle internal and external people
(customers) with the utmost of customer care in mind. I am an ethical person holding myself to standards of productivity and accuracy that I can be pleased with at the end of a workday. I would like to diversify my career portfolio at this time and broaden the spectrum at which I function currently and use additional skills and abilities that I possess. SKILLS
EXCELLENT WORKING KNOWLEDGE WITH
COMPUTER SYSTEMS AND FUNCTIONING
SUCH AS MICROSOFT SUITES PRODUCTS,
ACCENT (STATE SYSTEM), TCSES (STATE
SYSTEM), OUTLOOK, SPREADSHEETS, ETC.
APPROPRIATE INTERVIEWING SKILLS THAT
HELP TO ENSURE ACCURACY
ACTIVE LISTENING SKILLS TO ENSURE BOTH
INTERNAL AND EXTERNAL CUSTOMER CARE
COMMUNICATING EFFECTIVELY TO CONVEY
MY POINT WHILE ALSO BEING EMPATHIC
INFORMING OTHERS OF DELICATE NEWS
WHILE SHOWING EMPATHY
PROACTIVE IN LOOKING FOR WAYS TO HELP
TEAMMATES
EXPERIENCE
State of Tennessee- Eligibility Counselor 2(Family Assistance)
April 2007 - present
Interview applicants to determine needed social services based on a need standard; asks applicants questions needed to complete budget forms related to their eligibility status; listens to information applicants provide concerning their eligibility for TANF (Family Assistance), SNAP (food stamps). A Certified Application Counselor for Medicare and Medicaid through the U.S. Department of Health and Human Services Marketplace. Determine benefit eligibility budgets; calculates and ensures accurateness of benefits by use of computer system; verifies information such as citizenship, income, residence, and age by making collateral contacts and reviewing documentary evidence. With case maintenance and thorough review of any fraudulent circumstances and possible referral to investigations. Document required verifications, services, and benefits provided, and other case related activity using a computerized case record; applies policy, procedure, rules, and regulations governing the determination of eligibility for benefits; makes decisions regarding the implementation of policy and procedure. Refer customers to supportive services, education, and work-related activities; identifies relevant services and community resources based on the client's
ABLE TO APPLY GENERAL RULES TO SPECIFIC
PROBLEMS AND COME UP WITH LOGICAL
ANSWERS
STRONG ORGANIZATIONAL SKILLS
needs, including transportation, childcare, clothing, education, job training, and food bank services.
Provide case maintenance, client scheduling, dispute resolution upkeep. Manage a caseload of approximately 70-120 cases per month. Lead worker assisting supervisor as needed, manage up to 8 employees workload and daily process.
Category One LLC- Transportation and Logistics
Admin Assistant
June 2018- January 2021
Assistant in business startup- Composed and distributed meeting notes. Assisted in management and in developing various documents and files. Retrieved and maintained documents, records, and reports utilizing electronic and paper filing systems. Generated correspondence and reports as directed, in conjunction with daily activities.
Ensured administrative duties accurately completed and delivered in a timely manner. Assist management, employees and customers as requested. Tracked and updated safety training and driver credentials for new hires and existing employees/independent contractors. Coordinated new hire interviews. Coordinated new hire start dates, create new hire start kits, and facilitated / coordinated new hire orientation, ensuring completion and return of day ONE paperwork of all new hires, contract, and independent employees. Submitted HR Employee Data Entry requests on employees with any status changes, such as layoffs, leave of absences, job changes, location changes, rate changes. Conducted general office procedures including, maintaining follow-up files, assembling materials for reports, and composing correspondence. Took dictation. Scheduled appointments and maintained manager's calendar. Tracked and monitored projects from request state through distribution of final documents with directions from management.
EDUCATION
The University of Memphis
2006 Bachelor of Arts in Sociology
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