Experience Summary

D* Insight (Deputed to ahili united bank) from December 2021 to Present

Roles and Responsibilities Performed

IT Governance Manager:

• Designed, developed, and owned IT Framework, Policies, procedures, performed periodic review and assessments

• Responsible for Major incidents, Problem management, ITOM, Change, capacity management and information security incident management

• Developed IT Business/ Technology master plan and drive initiatives to identify process improvements, deliver innovations and continual service improvement

• Expertise in IT Vendor management, contracts, agreements, Change management and SLA’s.

• Direct, plan, manage and execute the implementation of IT Audits across the bank to ensure completion of the plan as approved by IT Audit committee

• Served as liaison to auditors, consultants and the bank compliance committee regarding documentation and review of information compliance

• Ensured risk management responsibilities are followed and accountable to mitigate significant risks

• Provided recommendations for business process and control improvements

• Ensured the organization is compliance with ISO 27001 laws and Central Bank regulations

• Performed RCA with process owners to identify the source of deficiencies

• Support audit inspections like PCDISS and Central bank regulations.

• Established service level agreements (SLA), policies, standards, and reporting metrics to measure operational effectiveness and implemented solutions for eliminating deficiencies KIRAN KUMAR NATARAJAN – PMP/ ISO27001- LEAD AUDITOR/ ITIL ST&SO/ COBIT AND SIX SIGMA MEA – BAHRAIN +973******** adsfhq@r.postjobfree.com Multiskilled personnel with solid 11 years of experience in IT Governance, Project & Program management and known for bringing people together to embed governance as a role of an organization and structure. Familiarity with IT Audits, IT Datacenter, IT Security and Network operations, Data Governance, ITSM Processes and Enterprise Applications with extensive knowledge on IT supplied services in Banking, Life science, Insurance, Retail, Manufacturing, Consumer and Goods SKILLS

• IT Governance, Risk and

Compliance

• Program/Project Management

• Project Change Management

• Data Governance

• ISO 27001 Lead Audits -Internal

and External

• Strategy Management

• Value Delivery

• Service Design & Implementation

• Process Improvement

• Service delivery

• Resource Management

• Performance Management

• Finance Management

• Client Relationship Management

• Enterprise Infra Architecture,

Data center operations (Network,

As400 and Compute servers)

• Business relationship

Management

• Supplier relationship

Management

• Responsible for hosting Governance Steering committee meeting and accountable for tracking actions until closure

• Implemented process and tools for Event management

• Implemented Data governance model and process for the bank IT Project and Program Management Roles and Responsibilities Performed

• Reviewing proposed requests, projects, and tracking project timelines, deliverables, and budget management

• Review and Reject Projects, and/or services if determined that the Bank already has a solution that achieves the same goals and objectives as the proposed project

• Established SDLC Framework, Defined, Executed, Monitored and Assurance/ Validation of Project Governance framework

• Ensured all projects are delivered on time within the scope and budget

• Align team leaders and project managers around the change and manage resistance.

• Organizing and holding regular change management meetings with the project teams and/or with stakeholders

• Manage the central filing of change documentation, assuring proper document control over change documentation.

• Assisting management in assessment of Project Risk and Controls

• Providing Service assurance and quality for the delivery of projects

• Develop a method that allows anyone engaged in the project to initiate a notice of a potential change

• Ensure all approved changes are effectively communicated to all affected disciplines, groups and organizations.

• Established and maintained relationships with third parties/vendors

• Managed “business continuity” during the changes Cognizant Technology Solutions from November 2017 to December 2021 Roles and Responsibilities Performed as a Project Lead and IT Governance

• Handled multiple project migrations with strong leadership and management skill

• Developed a detailed project plan to monitor and track progress Education and Certification

credentials

• PMP

• ISO 27001- Lead Auditor

• ITIL SO/ ST

• COBIT Foundation

• Lean Six Sigma

• CCNA/CCNP

• BTECH- Computer Science

• Pursuing: - ISACA CISA,

COBIT Implementor and Cyber

Security

Leadership Capabilities:

• Leadership

• Motivation speaker

• Team building

• Negotiation

• Problem Solving

• Time Management

• Communication

Tools Knowledge

• GRC tools Viz,

• RSA archer

• Qualys, Policy exceptions,

Accelerate,

• ServiceNow

• BMC Remedy

• Nexthink, Dynatrace, Zenoss,

PRTG,

• SharePoint

• Jira, and MS Project

• MS Power BI and SQL

• Managed changes to the project scope, project schedule and project costs using appropriate verification techniques

• Lead meetings and set expectations for the project team

• Estimating project budget and overseeing the budget throughout the project lifecycle

• Tracking project timelines, deliverables, and budget management

• Assessing project risk and proactively resolving issues

• Designing and implementation of IT Governance framework

• Promoted the benefit of IT Governance

• Oversaw the delivery of the IT Projects

• Engaged IT Process owners in regularly scheduled IT Governance activities

• Oversaw all IT Audits and maintained audits in Waterfall or Agile projects depends on complexity

• Assisted external auditors to facilitate audit response and track corrective actions to closure

• Maintained policy and procedures documentation on regular basis

• Worked in conjunction with process owners to collect

• Implementation of guidelines and strategy within the organization

• Addressed all the issues related to policies and procedures

• Maintained an awareness of IT service trends and monitor emerging technology trends.

• Managed IT Changes includes change standards and procedures, prioritization, and authorization. Wipro Technology Solutions from July 2014 to November 2017 Roles and Responsibilities Performed as an Associate Consultant – IT Governance

• Ensured policies and procedures are up to date

• Implementation of guidelines and strategies

• Lead and managed the establishment of a strategic, operational, and technical decision-making process required to ensure that IT services are aligned to the organization’s priorities and risk appetite.

• Experienced in ITIL, service delivery and IT governance process

• Developed service catalog management and change management processes

• Reviewing service scope, SLA, OLA, and other agreements on a regular basis

• Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs

• Played a significant role in long-term planning, project status reporting, and implementing change control processes.

• Responsible for vulnerability management and patching for infrastructure. Ensures IT systems are properly hardened and protected.

Professional Details

• Total Work Experience – 11

Years (132 months)

• Current industry - Banking /

Financial Services

• Current Function Area- Project

Management, IT Governance,

Risk and Compliance

• Current work Level- Manager

• Available to Join - 30 Days

Personal Details

• Gender – Male

• DOB – 20/08/1988

• Country – Bahrain

• Visa Status – Active (Work Visa

/ Employment Visa)

• Languages Known – English

(C1), German Deutsch (A1)

• Optimize the operating model with the present workload and resources to refine the operating model.

• Creating and maintaining IT design policies and criteria, covering all areas including connectivity, capacity, interfaces, security, resilience, recovery, access, and remote access, and ensuring that all new services meet their service levels and targets

• Oversees and reports weekly, monthly, quarterly, and annual metrics HCL Technology from October 2011 to July 2014 (3 months Gap) Roles and Responsibilities Performed as a Senior Analyst – ITL

• Logging all relevant incident/service request details, allocating categorization and prioritization codes

• Providing first-line investigation and diagnosis

• Resolving incidents/service requests when first contacted whenever possible

• Escalating incidents/service requests that they cannot resolve within agreed timescales

• Keeping users informed of progress

• Closing all resolved incidents, requests, and other calls

• Conducting customer/user satisfaction call-backs/surveys as agreed

• Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

• Updating the CMS under the direction and approval of service asset and configuration management if so agreed

I hereby declare that the above written particulars are true to the best of my knowledge and belief. N. Kiran Kumar Natarajan

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