Michael Carrion

Home- Cell: 808-***-**** - adsfdq@r.postjobfree.com

OBJECTIVE

Position that continues to enhance and challenge the skills that I have developed during this time. I wish to incorporate my travel experience and love for working with worldwide cultures to incorporate a team, and family atmosphere in my career pathway. My ideal job would be working in direct, outside, and International sales and marketing. Developing, businesses from the ground up and initiating quality sales techniques to ensure success in profits. Also, developing a popular and excellent work environment for innovative companies. My skills of adapting in business around the world will show on my actions and knowhow of people, products, and what unique attractions are trending in the world.

EXPERIENCE

Elite Parking/ Lilia Waikiki Brookfield Properties Luxury Apartments Honolulu Hawaii Front desk concierge for Lilia Waikiki Luxury Apartments 4/12/2022- Present. Responsible for greeting anyone entering the building. Especially all residents, prospective residents and residents' guest. Deliver information to residents when needed. Conduct a thorough mail room audit for mail inventory. Be efficient in all company and property programs such as Luxerone mail system, Active builder and all Microsoft programs.

Responsible for up keep and organization of front desk area. Conduct day and night surveillance through property surveillance cameras and review daily activity and incident reports with shift changeover. Address and remind residents of all rules and regulations for all amenities with pool, cabana rental, pet rules, lobby usage, freight elevator usage and reservations. Address resident incident reports such as: Rule infractions, noise complaints, parking violations, etc.., to property management daily. Instruct residents on service request and inform maintenance of such reports when need for emergencies and other duties requested by property management. Uphold an excellence of consistent customer service 24hrs a day.

Pleasant Holiday’s Honolulu Hawaii

Tours and Activities concierge to all major hotels. 4/10/2021 – 4/12/2022. Responsible for hotel concierge service with assisting guest with questions pertaining the Resort or Hotel. Supply great customer service and book tours and activities for all guest and/or outside customers. Contacting guest by Email, phone and face to face to insure proper communications. Make the guest experience the best ever.

Hilton Grand Vacations, Orlando, FL. And HGV Regional Office Honolulu, HI. Telemarketing sales, and Inbound/ Outbound Tours and Activities Concierge For Orlando, 2017 – 2018

For Hon. Hi. 6/7/19 – 3/19/20.

Orlando-Was responsible for making outbound calls to Hilton Honor Members and invite them to a vacation getaway and promote the time share program. Was successful in selling 1 to 3 packages a day and 7 to 9 packages a week. Was 7th in evening outbound for most packages sold. Honolulu, Hi. - Responsible for Hilton and Hilton Grand vacations Inbound Concierge and Tours and Activities Concierge. My Job description was to service all guest and resolve any problems, questions or transfer them to

the appropriate department for Hilton guest.

For HGV – My job was to book tours and activities, dinner reservations, time share tours and lead transfers to concierge on Hilton Hawaiian Village Property for all inbound and outbound calls. Knowing how to use programs like Salesforce, AL desk, Alice, OpenTable. After each service we send E-mails with welcoming messages and detailed message of their information, Itinerary, vouchers, locations and so forth.

National Chemical Co., Lake Mary, FL.

Sales rep/manager, 2015 - 2017

At this point with this company. I was up in Quebec, Ottawa Canada. Responsible for Teaching Training and Motivating individuals to go door to door to all businesses selling an industrial cleaner Called Citrus Clean. Providing the very same duties as described previously on my last endeavor with this company

Ricoh USA, Orlando, FL.

Executive Outside Sales Rep., 2014 - 2015

Responsible for setting up meetings and presenting business management systems through all departments as an intergraded system though presentational skill. Then selling the copiers and their system. Typed and made all sales predictions and promotional advertising. Also, develop a pipeline of all customers and services rendered.

The Green Stuff, New Zealand, Orewa, Auckland, Wellington Sales Manager / Trainer, 2010 - 2012

Directly responsible for developing the sales and marketing of a new cleaning product and managing the sales and training of new employees. By using my methods of sales, telemarketing and outside sales skills. We succeeded in advancing the product to no less than 500 higher and lower corporate companies such as. firestone, Pit Stops, Mercedes, BMW, Carltons Party hire, Display Design and other corporate and industrial firms. The product is now being distributed in Samoa, Tahiti and other Cook Islands.

National Chemical Co., Lake Mary FL.

Sales Manager/ Trainer, 1993-2002 and 2004 - 2010

Directly responsible for developing training packages consisting of cold calling door to door and telemarketing for new employees, building teams and supervising day to day running of staff and territories. Role included. Negotiating with customs and brokers upon our products on taxation and storage of all products being shipped to all countries. Developing and training staff to work abroad (In South America, Europe, Caribbean, French islands and the U.S). Communicating with major resorts, Hotels, Restaurants, Public facilities, Government offices and providing relationships between each Management in every department of each facility to follow up on correct usage and training of product to staff. Finalize all sales and services so that all facilities are set up with a new program in written and/or video so consistent results are acquired.

SKILLS

- Oral Communication

- Management/Admini

stration.

- Problem Solving.

- Quality and

Productivity

Improvement.

- Public Speaking.

- Presentations.

- Creative Talent.

- Customer

Development.

- Interpersonal and

Communication

Skills.

- Continuous

Improvement.

- Cross-Cultural Work

Environments.

- Decision Making.

- Well-Developed

Listening Skills.

- Troubleshooting/

Repairing Problems.

- Training and

Mentoring.

- Teamwork.

- Time Management.

EDUCATION

West Orange High School, Orlando, Florida

- H.S. Diploma

- Major GPA: 4.0

- GPA: 3.8