Front Desk Legal Assistant

Eureka, CA ***** 707-***-**** ***********@*****.***

STORMY MARINELLA

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

PROFESSIONAL

SUMMARY

SKILLS Employee Work

Scheduling

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● Department Coordination

● Linens Management

● Employee Evaluation

● Chemical Cleaners

● Linens and Toiletries

● Hazardous Chemicals

Procedure

Implementation

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Upselling Products and

Services

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● Retail Store Operations

● Sales Leadership

HOUSEKEEPING SUPERVISOR 11/2019 to 03/2021

Seaview Rehabilitation & Wellness Center, Eureka, CA SERVER 07/2017 to 10/2019

Darden Restaurants, Olive Garden, Idaho Falls, ID

LEGAL ASSISTANT SALES 02/2015 to 06/2018

Lexington Law, Idaho Falls, ID

WORK HISTORY

● Communicated repair needs to maintenance staff.

● Worked with front desk to respond promptly to all guest requests.

● Trained and mentored all new personnel to maximize quality of service and performance. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

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● Cultivated warm relationships with regular customers.

● Worked with POS system to place orders, manage bills and handle complimentary items.

● Explained menu items and suggested appropriate options for food allergy concerns.

● Bussed and reset tables to keep dining room and work areas clean. Managed accounts and client records of clients, observing confidentiality and extreme discretion.

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Handled office scheduling and made notes for deadlines, motions and other important dates.

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Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

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Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.

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● Exceeded sales goals by implementing aggressive sales programs, overhauling processes ASSISTANT STORE MANAGER 06/2005 to 05/2015

Kay Jewlers, Eureka, CA

BARTENDER SUPERVISOR 03/2009 to 01/2013

Sal's Off Broadway, Eureka, CA

and facilitating market development.

Maintained positive customer relationships by responding quickly to customer service inquiries.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

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Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

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● Followed alcohol awareness procedures for preventing excessive guest intoxication. Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.

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Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

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Florida Gulf Coast University, Fort Myers, FL

Bachelor Of Arts, Environmental Studies, 06/2004

Rock Valley College, Rockford, IL

Associate Of Arts And Sciences, General Studies, 06/2000 Auburn High School, Rockford, IL

Diploma, General Studies, 06/1998

EDUCATION

● Dean's List spring 2002

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