Office Assistant Customer Service

*

CURRICULUM VITAE OF MALULEKE MAKHANANI BRENDA

Cell: 083-***-****/ 084-***-****

Email: ********@*****.***/ *****@*****.***

** ***** ***** ****** (South)

Pebble Place, Monavoni

Centurion, 0157

PERSONAL ASSURANCE

Ethnic: Black

Gender: Female

Marital status: Single

Date of Birth: 1982/ 01/ 31

Nationality: South Africa

Language: Xitsonga (Excellent), English (Excellent), Sepedi (Good), Swati (Good) and Afrikaans (Fair).

I am energetic and enthusiastic. I have 5 years working experience; I am eager to learn and will always go the extra mile to ensure that the job is completed on time and accurately. COMPETENCIES AND ATTRIBUTES

Planning and Organization skills

Communication skills

Customer service skills

Attention to details skills

Dead line driven skills

Stress tolerance

Teamwork

SKILLS AQCUIRED Computer programs: MS Word, Internet, MS Excel, PowerPoint, GroupWise, Outlook and Publisher.

Driver’s Licenses: Code 08 (B).

EDUCATION AND QUALIFICATIONS

Institution

Certificate Completed Date

Rosebank College Certificate in Computer

2008

HavaTech Architecture Certificate in Call

Centre Administration

2006

Gauteng Computer

College

Certificate In Computer Soft WQ literacy 2003

Dlamani High School Grade 12 1999

2

EMPLOYMENT HISTORY

Current Employer:

May 2018 to date

Fidelity ADT Security

Position:Customer service Agent in the Monitoring Centre

Duties and

Responsibilities

Monitoring alarms.

Dispatching armed.

Reaction officer via 2-way radio.

Prioritising emergency signals,

Handling emergency outgoing and incoming calls.

Handling emergency medical situation.

Reporting crime to saps.

Monitoring tracking for the armed reaction officer’s vehicles.

Reporting fire to fire department.

Handling client’s complaints.

Current Employer:

February 2015 to

October 2015

MTN 173 Customer Service Centre

Position: Tsonga Speaking Inbound Call Centre Agent Duties and

Responsibilities

Taking incoming calls for prepaid accounts.

Assisting customers over the phone using the MTN system to deliver the best service to customers.

Processing of sim swap, balance enquiries.

Blacklisting of devices.

Transferring airtime from on number to another.

Cancellation of subscriptions.

Data enquiries and assisting customers with sim card issues. Former Employer:

January 2012 to

January 2015

Gijima Technology People

Position: Data Capturer

Duties and

Responsibilities

Capturing customers document numbers in the system

Preparing documents for indexing in the system to get ready to be scanned.

Validation of the prepared documents in the files.

Quality assurance and checks after the files have been scanned.

Capture high volumes of information for monthly and quarterly reporting.

Capture information accurately and timeously on the quarterly monitoring report template.

Validate data and submit reports when required.

Collect and collate information relevant to the reporting period.

Administrative duties.

Respond to telephone and email enquiries about the quarterly monitoring report.

3

REFERENCES

Name: : Basil Bafana Thlahani

Company: : Fidelity Adt Security

Position: : Control Room Manager

Tel: : 072-***-****/011-***-****

Email: : *********.**.**@********.********.***

Name : Vhusi Matumba

Company : MTN (173 PLK)

Position: : Supervisor/Trainer

Tel: : 083-***-****

Email: : *****.*******@***.***

Name : Maggy Mokoatei

Company : Gijima Technology People

Position : HR Officer

Tel : (012-***-****

Contact this candidate