Customer Service Assistant Manager
Resume:
Jorge Roacho
***********@*****.***
Summary
A highly motivated, detailed and competent logistics management professional with over 20 years’ experience in the industry. A proven leader in planning, with a track record of delivering without losing sight of the customer’s needs. Process driven with ability to develop and implement efficient logistics processes and procedures to maximize team performance.
Areas of Expertise
Ability to multi-task and problem-solve quickly efficiently
Ability to independently resolve complex customer issues
Certificate of completion for both Excel & Word 2010
Fire extinguisher certified
Focus on customer satisfaction by demonstrated teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity, and providing a highly responsive and unsurpassed level of customer service
Ambitious, hardworking and self-motivated
20+ years in Shipping/Receiving and Customer Service
Forklift certified
MQC Certified
Ability to streamline work processes and workflow
Bilingual - Fluent in Spanish and English
Professional Experience
The T-Shirt Place 2016 - Present
Owner
Screen printing for all apparel
Digitally created artwork
Inventory on hand for all products that are used to screen print
Manage all sales transactions
Manage all shipping
Maintain inventory of all products that are used for making kits
Data maintenance for part numbers, revisions. and serial numbers for kits
Ensure all incoming shipments are received and forwarded to requesting party
Detailed processing of international shipments. (paperwork, commercial invoice, tariff codes)
Documentation of all outgoing equipment with serial numbers to reflect details of shipments
LinkedIn 2014-2016
Logistical Assistant Manager
Implemented set up of internal delivery system (electronic physical lockers)
Responsible for recruitment and necessary org changes
Managed a team of 8 employees
Directly managed 3 sites (San Francisco, Sunnyvale, Mountain View)
Vehicle purchasing for inter company transfers
Liased with Executive Assistants, execs, procurement
Integrated new international shipping processes/procedures
Created efficient processes within the org
eBay inc /The Millennium Group 2002 - 2013
Shipping Receiving/Mail Services Supervisor
Oversaw daily operations of 2 facilities totaling 15,000 sq ft.
Supervised and managed 2 leads and a team of 13 employees at multiple locations.
Managed inventory control, transportation, mail, shipping & receiving and customer service.
Led through example with consistent work ethic, attitude, and professionalism, while executing various operational, support and administrative functions and ensuring both efficient organizational communications and on-going process enhancements
Trained and certified all employees on safe operation of forklift
Acted as a liaison between clients, vendors, support staff and other management partners to facilitate information flow
Maintained a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to position function
Ensured both efficient organizational communications and on-going process enhancements
Verified and received purchase orders worth several million dollars of inventory
Maintained a clean & safe work environment.
Performed situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both staff and client satisfaction, and ensure adherence to related quality control standards
Classified products for import and export using according to international tariff regulations
Communicated all delays due to weather and carrier schedule changes to customers and supervisors
Acted as a liaison between logistics, carriers and customers
Completed all necessary customs documents and other paperwork
Maintained a professional and clean work environment
Managed all shipping supplies
Accomplishments
I was fortunate enough to bring new things to light while at eBay and LinkedIn and assisted in the increased personnel productivity by implementing a receiving system that integrated customer service, to the individual and team performance thus motivating with a positive and energetic attitude to create a cohesive team.
Education
Heald College, in Milpitas Ca.
Associates of Science in IT/Emphasis in Network Security
References available upon request
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