Angelo Villarreal
N/a
oe *******@*****.***
***** ** *** *** **** 6 Clackamas, OR,
97015
EDUCATION
GLADSTONE HIGH SCHOOL
Gladstone, OR
Completed coursework towards High
School Diploma (Jun 2006)
ADDITIONAL SKILLS
lam able to connect with others.
have gone to seminars for leadership
where John C Maxwell was speaking
CERTIFICATIONS
CDL
Fork lift Certification
CAREER OBJECTIVE
Quality-oriented professional with 11+ years of experience and
a proven knowledge of conflict resolution, contract compliance,
and customer communications. Aiming to leverage my skills to
successfully fill any role at your company.
EXPERIENCE
SORT
Amazon, Portland, OR / Feb 2022 - Present
Unload packages onto a belt from a truck
DOCK WORKER
Old Sominion, Portland, OR /Apr 2021 - Feb 2022
¢ Load and unload trucks, vans, or automobiles.
* Verify the contents of inventory loads against shipping
papers.
CUSTOMER SERVICE
Volkswagen Group of America, Hillsboro, OR / Apr 2018 - Dec
2020
* Confer with customers by telephone or in person to
provide information about products or services, take or
enter orders, cancel accounts, or obtain details of
complaints.
* Keep records of customer interactions or transactions,
recording details of inquiries, complaints, or comments, as
well as actions taken.
* Check to ensure that appropriate changes were made to
resolve customers’ problems.
* Determine charges for services requested, collect deposits
or payments, or arrange for billing.
* Refer unresolved customer grievances to designated
departments for further investigation.
* Complete contract forms, prepare change of address
records, or issue service discontinuance orders, using
computers.
* Solicit sales of new or additional services or products.
MANAGER
Sweet Tomatoes, Beaverton, OR / Dec 2014 - Apr 2018
* Monitor compliance with health and fire regulations
regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
* Monitor food preparation methods, portion sizes, and
garnishing and presentation of food to ensure that food is
prepared and presented in an acceptable manner.
* Count money and make bank deposits.
* Investigate and resolve complaints regarding food quality,