Appointment Setter Medical Billing

Chasidy Lavergne

*** ***** ** ******, ** *****

Cell: 713-***-****

Email: ***************@*****.***

Summary

I am an organized, independent worker with strong time management skills. Detail- oriented and able to learn new tasks quickly and effectively. Energetic, team-oriented, sales associate with a strong background in retail sales, and customer service support. I also work well in a collaborative environment, yet thrive on personal sales achievements. I have been a stay at home mom since 2018 when I became pregnant with my second child. I’m currently enrolled in college for my bachelors of administrative business specializing in accounting.

Professional Experience

Wonder lash studio

Receptionist/appointment setter

Katy, Texas

2017-2018

• I was responsible for opening the studio, answering phones to provide current sales and set customers appointments. I also kept the lash techs informed of their daily scheduled appointments, any cancellations or complaints. I received payments using POS system. I was responsible to keep the front waiting area clean, the mini fridge stocked and accommodating waiting clients. I provided the necessary action required whenever there was an unsatisfied customer by consulting with the lash tech to resolve the issue to leave the customer satisfied. Bath and body works

Team leader/manager

Katy, Texas

2016-2017

• I maintained knowledge of current promotions, policies and procedures. I was responsible for opening and closing procedures including till counts and daily reports to the CM. I also received and documented shipments of store merchandise. Along with the other responsibilities I had, I was responsible in executing floor sets according to a preset guide.

Charming Charlie’s

Assistant Manager/Charmer

Cypress, Texas

07/2014 – 2015

• I maintained knowledge of current promotions, policies and procedures. I also recommended merchandise to customers based on their needs. I was responsible for operating a cash register to process cash, and credit card transactions. I was awarded “Charmer of the month” for being friendly and going out of my way everyday to provide customers, and employees with what they needed.

• Taking care of all duties to pass an audit. We were recently audited and I helped Charming Charlie’s pass with a 94. I handle shipments, the banking for the Cypress location, and make sure the employees are completing all of their daily duties.

Nannies

Live in Nanny

Cypress, Texas

09/2013 – 12/2013

• I provided the child with care while parents were away. Transported the child from and to school and tutored the children in all subjects. Engaged in outdoor sports and keeping the child entertained. I prepared dinner as well as kept a clean house, including doing laundry, sweeping and mopping. Chik-Fil-A

Team Member

Cypress, Texas

03/2012 – 05/2013

• I maintained friendly customer service in a fast paced environment. I greeted customers in the restaurant or drive-thru, took and prepared orders/drinks, handled payments and thanked customers. I preformed open/closing procedures including restocking, sanitizing, mopping, and sweeping.

Education

• Waller High School

• Kaplan online university

- Medical Billing and Coding Certification

• American intercontinental university

-Bachelors of business specialized in accounting.

Software/Computer Knowledge

• Microsoft Word/Excel/PowerPoint

• Extensive knowledge in internet research

• POS (point of sale) applications

References upon request

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