Data Entry Customer Support

HEATHER GILLASPIE

OVERVIEW

Idea and opportunity-driven. Outgoing, strong prospector, willingness to pick up the phone.

A history of success.

SKILLS

Inbound & outbound phone sales.

Face-to-face retail sales.

Skip tracing.

Data entry.

Powerful disposition for solving problems and working with people.

SALES EXPERT EXPERIENCED INBOUND/OUTBOUND SPECIALIST

SEEKING OPPORTUNITY TO LEVERAGE 19+ YEARS OF SUCCESS IN CUSTOMER RELATIONS, COLLECTIONS, AND RELATED SALES

EXPERIENCE

UHAUL (WWW.UHAUL.COM)

2018 - PRESENT

Manage phone scheduling for equipment rentals. Utilizes customer relations, sales, and data entry skills,

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GREENLIT DEALS • OWNER/OPERATOR

2015 – PRESENT

Created and manage GreenLit Deals online sales company (formerly an Ebay store). Successful online sales across multiple product categories, marketplaces and web sites.

Purchase bulk inventory for redistribution via proprietary network.

Provide exceptional customer relations and customer support.

Consistently top-rated provider.

NAVIENT (FORMERLY SALLIEMAE) • PRIVATE CREDIT LOAN SPECIALIST

2000 – 2016

Managed inbound and outbound calls, and used exceptional skip tracing skills to effectively locate borrowers.

Maintained #1 RANK year-over-year for most of entire employment history / most frequently #1 Top Performer.

Produced all time High and set records in Accounts Satisfied/Resolved.

Planned and executed successful resolutions with customers through guidance and establishment of payment options.

Installed and tested new systems for management. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Member of the Champions Club, Employee of the Month, Rewards for Compliance and received other honors and awards.

Data entry expert utilizing Class, Eagle, ININ, BPS, Microsoft Excel, and other customer systems.

EDUCATION

INTERNATIONAL BUSINESS COLLEGE OF GRAPHIC DESIGN • DIRECTORS LIST, CERTIFICATE AWARD

2000 GRADUATE

INTERESTS

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Family – two children

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