Service Representative Customer

Angela M. Didicher

Email: ************@*****.*** – Cell Phone (423*-***-****

Objective

To find a challenging position that mutually benefits my employer and myself both professionally and financially.

Professional Summary

Service-focused customer service representative bringing unparallel skills in, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in multiple software applications customer relations

Work Experience

Concentrix – Chattanooga

(assigned to FedEx)

1/2020 to Current

Clarify customer requirements: probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

Listen attentively to customer needs and concerns: demonstrate empathy while maximizing opportunity to build rapport with the customer.

Greet customers in a courteous, friendly and professional manner using agreed upon procedures

Maintain broad knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Maintained an average open account rate of 70 accounts and account resolution 85%.

Department of Veteran Affairs – Caregiver

9/2015 to 11/2018

Helped family members plan healthy meals, schedule doctor appointments and medication compliance

Food City – Manager of Floral Services

7/2014 to 8/2015

Managed staff, ordering of products, designs and customer service.

QuickCheck – Customer Service Representative

5/2012 to 6/2013

Served as Customer Service Representative and explained the process to customers.

Education

Attended University of Tennessee at Chattanooga majoring in Education

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