Customer Service Call Center
Resume:
Dancette P Iuli
Port Orchard Wa 98633
************@*****.***
Seeking a Server or related position that uses my polite, patient, and problem solving skills. Possess knowledge of food prep, serving & cleaning. Detail-oriented. Friendly.
Employment Experience
2018-2022 - United Service Organization (USO), Ramstein, Germany
Center Operations Specialist
Maintained a warm, friendly, & inviting environment for military troops traveling stateside or to deployed areas in a fast-paced environment. Met, greeted, and provided quality customer service while assisting with daily operations of the passenger terminal. Interacted with leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Answered customer questions, researched information, prepared and served coffee and snacks. Planned and implemented community events. Cleaned and maintained the lobby and office area.
2017-2010 - Sitel, Inc., Augusta Georgia
Call Center Trainer
Trained new hires on credit monitoring services. Provided instruction on vendor products and how to market via telephone. Reviewed strategies for selling vendor products and how to handle difficult calls. Emphasized clear communication and customer service skills. Focused on retaining membership. Worked with Blue Cross Blue Shield trainer to begin marketing and sales for the Affordable Care Act.
Skills
●Memorization
●Computer Competency
●Detail Oriented
●Food Prep knowledge
Soft Skills
●Customer Service
●Conflict resolution
●Time Management
●Cleanliness
●Leadership
●Positive Attitude
Education
Chaminade University of Honolulu, 1997
Master’s in Counseling Psychology
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