Production associate

BRANDY RAUSCH

***** ******* **, ** ****, WI ***** 563-***-****

******.********@*****.***

PROFESSIONAL SUMMARY & SKILLS

Experienced Customer Service Representative with over 20 years of experience in hospitality services. Previous experience in Hotel Management duties. Managerial duties would include but not limited to scheduling, inventory, payroll, training, hiring as well as firing staff as needed. Operational duties of the hotel as well as Banquet operations and settings were just some of the duties I was trusted with. . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational successes and revenue.I am also experienced in multi-line phone operations, I have exceptional workflow management skills and adheres to customer service procedures and standards. I am committed to maintaining data integrity and possess a strong problem solving aptitude. I also have experience in Manufacturing/Warehouse operations as I did a range of jobs from setting up, running and maintaining machines in an efficient manner. I have exceptional skills in warehouse/manufacturing departments doing a multitude of tasks and in many departments such as “inbound, processing, warehouse operations and even outbound” (shipping). I am a person who feeds off the satisfaction of a job well done and showing exemplary customer experiences! WORK HISTORY

Service Leader, 5/2022 to 7/2022

Perkins Restaurant & Bakery, Dubuque, IA

Lead servers and make sure that customer satisfaction is at all time high by leading by example and making sure that jobs are assigned and completed before being allowed to leave from their shifts. Complete logbook, shift paperwork and cash register reconciliation and make deposits as needed. Assign duties and assist in ANY position needed (examples: front of house, servers/hosts as well as back of house: dishwashers/cooks)

Warehouse Associate, 11/2021 to 03/2022–

Nordstrom- Dubuque, IA

Scan in, palletize and load the store freight to be shipped to either the stores or another storage location of ours. Processed waves and chains to be shipped out as needed in a proficient and timely manner.. Worked in many areas of the warehouse from inbound to outbound. Processing, packing, hauling and moving freight. I kept my designated area clean and organized by performing multiple duties and adhering to safety guidelines. Worked safely around moving machinery and other associates. Verified the quantity and description of materials received by checking merchandise against the packing lists or orders. Inspected products for defects and damages. Unloaded freight from trucks with hand pallet jacks. Receive, process, inspect, store and ready goods and materials to be shipped as well as loading and unloading freight from trailers.

Housekeeper. 5/21 to 10/21

Country Inn & Suites Hotels (Express Hotels)- Dubuque, IA Cleaned “dirty” rooms to make sure that there were enough “clean” rooms for incoming guests as well as cleaning common areas as needed. Made beds with clean sheets, emptied garbages, cleaned bathrooms, dusted, vacuumed as well as sanitized rooms and items as needed Crew Member/Office assistant. 6/20 to 9/20

American Lady Cruises. Dubuque, IA

I worked aboard the Yacht as we cruised up and down the Mississippi River. We did lunch and dinner cruises as well as “Happy Hour” cruises. We served guests their beverages as well as set up, serve and clean up after guests. Had to communicate with the Captain to launch (untie and tie docking ropes) and return to and from the Docks efficiently. We needed to act as his “eyes’ cruising the river as well as docking the 80’ vessel. We did man overboard drills as well as water safety and Emergency Fire Safety training. I also worked in the office answering phones, scheduling cruises, checking in guests and making sure that the cruises were appropriately scheduled with the correct amount of workers for the number of guests as well as the correct foods were brought aboard on those specific cruises. Production Associate, 12/20 to 3/21

Progressive Processing (Hormel)- Dubuque, IA

Started off on the depal machine for Spam canning. Made sure that the machine I was assigned to worked properly and continuously, and efficiently ran as needed. Loaded Spam cans onto the belt of the machine in order to send them off to the seamers. I would have to make sure that the cans were lined up correctly and were able to be sent over the line to the seamers to fill with the product. I then was asked to transfer over to the Bacon Dice department where I had to use a hand pallet jack to load up the totes of unprocessed bacon onto the machine to dump it onto a belt where it would go thru the dicer and into the pressure cooking machine. We were in charge of inspecting the bacon as it was dumped onto the moving belts before going thru the dicer. If there was ANY type of foreign material in the bacon, then we would have to stop and clean up the entire machines that were effected in order to restart the process . Bartender/Server/Cook- 6/19 to 11/19

Mason Dixon Saloon- Dubuque, IA

Open the bar, make sure that the needed items had been filled and were sanitary. Provide exemplary customer service to bar patrons, as well as the diners. Guide or suggest daily specials and drive sales. Take orders, give suggestions as well as guests. I then was asked to fill in as a Cook when short handed due to my experience in the restaurant industry. Prep, cook, follow sanitary guidelines and clean up after food services. Fill coolers, wash dishes as well as clean bathrooms, kitchen areas and bar areas to guidelines per State of Iowa.

Banquet Manager, 6/19 to 4/20

Hotel Julien Dubuque – Dubuque, IA

Schedule and calendar management Event execution, payroll, inventory as well as operational procedures, Staff leadership and direction Rapport building. Prepare diagrams, schedules, delegate work loads and train staff in banquet operations and guidelines. Prepare end of night paperwork and lock up after all other staff had left.

Banquet Captain, 9/18 to 6/19

Hotel Julien Dubuque – Dubuque, IA

Schedule and calendar management Event execution Staff leadership and direction Rapport building. Executing setup of banquet rooms and diagrams, as well as directing the team and department, scheduling, inventory, management duties.Examined trays to ensure they contained the required food items and transported them from the kitchen to the banquet hall. Completed finishing touches such as garnishes on dishes before final delivery. Followed checklists for shift start and end to help with smooth transitions. Listened to, understood and clarified guest concerns and issues. Monitored the banquet floor to respond to patron requests for food and drinks, fill empty water glasses and clear unwanted dishes. Performed post-event breakdown and clean up. Filled out necessary recaps and paperwork. Customer Service Representative, 05/2018 to 12/2018 American Customer Care – Dubuque, Iowa

Asked open-ended questions to assess customer needs. Recommended products aligned with customers' needs and preferences. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Answered product questions with up-to-date knowledge of sales and promotions. Helped drive sales goals and achieve monthly quotas. Recommended alternative items when product was out of stock. Nordstroms Associate, 01/2018 to 07/2018

Sedona Staffing Services (Careerpros, LLC) – Dubuque, IA Kept warehouse clean and organized by performing multiple duties and adhering to safety guidelines. Worked safely around moving machinery. Verified the quantity and description of materials received by checking merchandise against the packing list. Inspected products for defects and damages. Unloaded cargo from truck with hand trucks and pallet jacks. Received, stored and shipped goods and materials. Server/ Bartender, 12/2015 to 12/2017

Joe's 2nd St. Diner – Dyersville, IA

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Updated daily logs, computer tracking systems and other relevant documentation. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner. Resolved guest complaints quickly and efficiently. Assisted customers with carry-out service. Notified management of ordering needs

(liquor, beer, wine, paper goods, etc.). Waited on multiple customers at the bar and throughout the restaurant area. Verified that guests at the bar were of legal age. Served each guest courteously, quickly and efficiently. Handled money, balanced tills, processed credit card payment batches. Closed out cash register and ran end of night report.

Kitchen Staff, 01/2016 to 03/2017

Casey's General Stores Inc – Peosta, IA

Followed checklists for shift start and end to help with smooth transitions. Stocked and maintained cleanliness of stations. Updated daily logs, computer tracking systems and other relevant documentation. Cooked batches of food according to standard recipes. Weighed, packaged and labeled products, following proper dating procedures. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness. Prepare recipe ingredients by washing, peeling, cutting and measuring. Assisted co-workers whenever possible. Hotel Manager. 10/2014 to 02/2016

Quality Inn & Suites – Peosta, IA

Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates. Implemented end-of-month audits of the resort to upper management as required. Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests. Provided exceptional service and assistance to guests upon check-in. Prepared bills for customers and had them delivered to their rooms on the day of check-out. Updated team members about changes in hotel products, services, pricing and policies. Answered customer telephone calls promptly and appropriately. EDUCATION & AWARDS

GED: General Education-2/02

NICC - Dubuque, IA

Heart of Hospitality Award Winner: March 2019 (Nominated by peers and chosen by Managers)- Hotel Julien-(IDM Hospitality)-Dubuque, IA Associate of Science: Certificate in Cosmetology-2010 Iowa School of Beauty - Urbandale, IA

National Career Readiness Certificate- Gold- 2014

NICC - Dubuque, IA

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