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Personal Assistant Customer Service

Location:
Oakland, CA
Posted:
September 05, 2022

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Resume:

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S A L O T E MALIMALI

FIJI ADDRESS

Lot ** Laubu Street Nadera, Nasinu, Suva Island adsf8q@r.postjobfree.com Mobile – 9995948 Phone: 33127333 Ext. 544 (work)

USA ADDRESS

**** **** **** **** *** 87, Sacramento, CA 95825, adsf8q@r.postjobfree.com Mobile – 916-***-**** Executive Officer

An efficient, organized and approachable person who is always willing to help work colleagues out. Possessing fast and effective Technical Skills and Core Competencies as listed below. Also have a strong administrative background with knowledge of the latest office management techniques and experience of using specialist software packages. Always happy to do the mundane office duties as well as the more exciting work. Having a comprehensive understanding of attending meetings, preparing agendas, and maintaining departmental filing systems. Technical Skills

Microsoft Word

Excel

Outlook

PowerPoint

Typing Skills

Core Competencies

Organizational, planning & Time

management skills

Good communication and

interpersonal skills

Attention to detail

Ability to accurately maintain filing

and documentation

Good listening Skills

Trustworthy and able to work in

highly confidential environments

Ability to deal with pressure

Dependable and Flexible

Quick and efficient

Solution Oriented

Well organized

Experience

[For the past 10 years]

iTaukei Land Trust Board, P O Box 116, Suva 13/08/2018 to to-date Executive Officer

Lead, prepare and review correspondence briefings, reports, submissions and notes that are comprehensive, accurate and timely.

High-level executive support provided to the Chief Executive Officer, including preparing meeting agendas, briefings, minutes and communique’s and related documentations

Research and prepare strategic advice and information and reports on diverse and complex issues and operational matters to facilitate informed decision making and planning

Provide high-level strategic issues management advice and support, responding to emerging issues to ensure effective resolution with minimal risk to the office of the Chief Executive Officer

Lead and/or contribute to internal projects to support the achievement of priority strategic and operational objectives for the Chief Executive Officer 2

Lead and oversight the allocation of incoming briefing and correspondence tasks to relevant areas across the Board, ensuring that all relevant stakeholders are informed of the task and provide input where relevant

Undertake research on land management issues and policies for Executive management requiring travelling to Regional offices if necessary

Secretariat support at Senior Management Meetings

Contribute to efficient work practices by active participation in team work sharing of information and proposing improvements in the best interest of the Board iTaukei Land Trust Board, P O Box 116, Suva 13/04/2015 to 12/08/2018 Personal Assistant to General Manager

Duties

Prepare documents as directed and provision of work processing and presentation support. This will include preparation of draft Board papers and Senior Management Meeting papers.

Use discretion in the General Manager’s absence to refer urgent matters to appropriate staff and inform the General Manager of important developments.

Liaise with other staff to obtain information for special projects.

Source internal and external documents for research purposes and ascertain methods and techniques required to undertake related projects.

Organize the General Manager’s appointments and travel arrangements.

Act as a hold for visiting executives, Board meetings, management meetings, members of government and other visiting dignitaries, ensure they are satisfactorily accommodated and provided with secretarial assistance and refreshments if needed.

Develop appropriate systems, procedures and controls to enhance accuracy, timeliness and presentation of the General Manager’s work in his managerial and management reporting function.

Maintain confidential records and filing of reports, correspondence and related material for ease of retrieval.

Use automated office system to facilitate project research and meet work deadlines.

Perform other assigned administrative, clerical and accounting tasks as directed e.g. input of time sheet in ESS, administration of leave records for all senior managers etc.

Shorthand dictation and transcription.

Provide appropriate responses and information to public enquiries and complaints received the toll free line.

iTaukei Land Trust Board, P O Box 116, Suva 04/08/2014 to 10/04/2015

Personal Assistant to Deputy General Manager [Corporate, Innovation and Productivity] Duties

Monitor incoming mail, responding as appropriate or passing to the DGM Corporate, Innovation & Productivity

(DGMCIP).

Maintain Diary and Bring Ups and prompt Managers & staff on matters that require urgent attention.

Ensure that Flimsies from the Departments are circulated on a weekly basis for the DGMCIP’s information on important developments.

Screen telephone calls and provide appropriate responses in the absence of the DGMCIP. 3

Maintain uniformity and consistency in the carriage of work in line with corporate values, standing policies, manuals and procedures.

Maintain strengthening of relationships with customers that are served (landowners, tenants & stakeholders).

Prepare documents as directed and provide word processing and presentation support. This will include preparation of draft Board Papers and Senior Management Meeting papers.

Use discretion in the DGMCIP’s absence to refer urgent matters to appropriate staff and inform the DGMCIP of important developments.

Liaise with other regional or departmental line managements and other staff to obtain information for special projects. Source internal and external documents for research purposes and ascertain methods and techniques required to undertake related projects.

Organize the DGMCIP’s appointments and travel arrangements.

Organize in the scheduling of meetings for the Corporate Managers whenever required and provided with secretarial assistance and refreshments if needed.

Ensure that the DGMCIP’s Reports are professionally presented for: Board Meetings, SMM – Bi monthly and Other Reports – to meet deadline.

Act as a host for visiting executives, members of government and other visiting dignitaries, ensure they are satisfactorily accommodated and provided with secretarial assistance and refreshments if needed.

Develop appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the DGM CIP’s works in their managerial and management reporting functions.

Maintain confidential records and filing of reports, correspondence and related material for ease of retrieval.

Use automated office systems to facilitate project research and meet work deadlines.

Perform other assigned administrative, clerical and accounting tasks as directed.

Be cost conscious and control at all times.

Liaise closely with other administrative functions and provide support and assistance as required. ANZ Pacific Operations, Kalabu Tax Free Zone Suva 21/07/2014 to 25/07/2014 Executive Assistant to Chief Operating Officer South Pacific Region – ANZ Bank

prepare and edit correspondence, communications, presentations and other documents

file and retrieve documents and reference materials

conduct research, collect and analyse data to prepare reports and documents

manage and maintain executives' schedules, appointments and travel arrangements

arrange and co-ordinate meetings and events

record, transcribe and distribute minutes of meetings

monitor, screen, respond to and distribute incoming communications

answer and manage incoming calls

receive and interact with incoming visitors

liaise with internal staff at all levels

interact with external clients

co-ordinate project-based work

iTaukei Land Trust Board, P O Box 116, Suva 29/09/2008 to 18/07/2014 Personal Assistant to Deputy General Manager [Corporate, Innovation and Productivity] 4

Duties

Monitor incoming mail, responding as appropriate or passing to the DGM Corporate, Innovation & Productivity

(DGMCIP).

Maintain Diary and Bring Ups and prompt Managers & staff on matters that require urgent attention.

Ensure that Flimsies from the Departments are circulated on a weekly basis for the DGMCIP’s information on important developments.

Screen telephone calls and provide appropriate responses in the absence of the DGMCIP.

Maintain uniformity and consistency in the carriage of work in line with corporate values, standing policies, manuals and procedures.

Maintain strengthening of relationships with customers that are served (landowners, tenants & stakeholders).

Prepare documents as directed and provide word processing and presentation support. This will include preparation of draft Board Papers and Senior Management Meeting papers.

Use discretion in the DGMCIP’s absence to refer urgent matters to appropriate staff and inform the DGMCIP of important developments.

Liaise with other regional or departmental line managements and other staff to obtain information for special projects. Source internal and external documents for research purposes and ascertain methods and techniques required to undertake related projects.

Organize the DGMCIP’s appointments and travel arrangements.

Organize in the scheduling of meetings for the Corporate Managers whenever required and provided with secretarial assistance and refreshments if needed.

Ensure that the DGMCIP’s Reports are professionally presented for: Board Meetings, SMM – Bi monthly and Other Reports – to meet deadline.

Act as a host for visiting executives, members of government and other visiting dignitaries, ensure they are satisfactorily accommodated and provided with secretarial assistance and refreshments if needed.

Develop appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the DGM CIP’s works in their managerial and management reporting functions.

Maintain confidential records and filing of reports, correspondence and related material for ease of retrieval.

Use automated office systems to facilitate project research and meet work deadlines.

Perform other assigned administrative, clerical and accounting tasks as directed.

Be cost conscious and control at all times.

Liaise closely with other administrative functions and provide support and assistance as required. iTaukei Land Trust Board, Private Mail Bag, Nadi 03/01/2006 to 28/09/2008 Personal Assistant to Manager SW

Duties

Monitoring incoming mail, responding as appropriate or passing to the Regional Manager

Screening telephone calls and providing appropriate responses in the absence of the Regional Manager

Preparation of documents as directed and provision of word processing and presentation support

Liaison with other regional line management and other staff to obtain information for special projects

Organization of the Regional Manager’s appointment and travel arrangement

Development of appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the Regional Manager’s work in their managerial and management reporting function

Maintenance of confidential records and filing of reports, correspondence and related material for ease of retrieval 5

Development of south knowledge of organizational and regional policies and standards to provide information, ideas and support on matters of concern to Regional Manager

Perform other assigned administrative, clerical and accounting task as directed in accurate and timely manner iTaukei Land Trust Board, P O Box 73, Lautoka 26/05/2003 to 23/12/2005 Personal Assistant to Manager NW

Duties

Monitoring incoming mail, responding as appropriate or passing to the Regional Manager

Screening telephone calls and providing appropriate responses in the absence of the Regional Manager

Preparation of documents as directed and provision of word processing and presentation support

Liaison with other regional line management and other staff to obtain information for special projects

Organization of the Regional Manager’s appointment and travel arrangement

Development of appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the Regional Manager’s work in their managerial and management reporting function

Maintenance of confidential records and filing of reports, correspondence and related material for ease of retrieval

Development of south knowledge of organizational and regional policies and standards to provide information, ideas and support on matters of concern to Regional Manager

Perform other assigned administrative, clerical and accounting task as directed in accurate and timely manner Other Experience Gained prior to those mentioned above No. Name of Company/Organization Position held Duration 1 Sheraton Fiji Resort Trainee Secretary & Temp Accounts Payable Officer

1993 -1994

2 South Pacific Sports Promotion Secretary to Managing Director 1995 - 1997 3 Castaway Island Resort Secretary to Resort Manager 1997 - 1999 4 Fiji Development Bank Clerk/Typist 1999 – 23/05/2003 Education

Fiji National University

1. Bachelor Commerce Majors in Accounting and Management 2011 to 2015 2. Executive Masters in Business Administration 2016 to 2018 Note: EMBA Certificate duly validated to US Standard August 2022 Fiji Institute of Technology

Diploma in Secretarial Studies 1991 to 1992

Other Achievement

-

No. Achievement Institute Year

1 Pratical word processing certificate Pitman examination institute 1992 2 Advance typewriting certificate Pitman examination institute 1992 6

3 Book keeping and accounts level 1 Pitman examination institute 1991 4 Customer Service Skills Workshop Human Resources Development South Pacific 1999 5 Delivery Services Excellence Certificate J. O. B. S Training 2000 6 Personal Development and Public Relations for

Front Line Staff

Fiji Development bank 2002

7 Professional Excellence for Secretaries and

Administrators Course

iTaukei Land Trust Board 2003

8 Customer Service Course iTaukei Land Trust Board 2007 9 Time Management Course iTaukei Land Trust Board 2007 10 Microsoft Office Powerpoint 2007 Foundation Fiji National University 2013 11 Exceptional Customer Service Prime Vision Executive Education Provider 2014 12 Professional Development for Office

Administrators Secretaries and PA’s

Fiji National University 2015

13 Effective Business Writing Skills Fiji National University 2016 14 Certified Strategic Human Resources

Professional

International Institute for Executive Training 2018 15 Exceptional Customer Service Servicepro International Tourism and Hospitality

2019

16 Microsoft Excel Advanced Training Pacific Technical and Further Education

(USP)

2019

Reference

Name Position Contacts

Postal Phone Email

Mr. Tevita

Kuruvakadua

General Manager – iTaukei

Land Trust Board

P O Box

116 Suva

3312733/9995882 adsf8q@r.postjobfree.com

Mr. Solomoni Nata Deputy General Manager

Operations, Research and

Development – iTaukei

Land Trust Board

P O Box

116, Suva

3312733/9995879 adsf8q@r.postjobfree.com

Mr. Soloveni Masi Manager Central Eastern –

iTaukei Land Trust Board

P O Box

116, Suva

3312733/9995892 adsf8q@r.postjobfree.com



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