Personal Assistant Customer Service
Resume:
S A L O T E MALIMALI
FIJI ADDRESS
Lot ** Laubu Street Nadera, Nasinu, Suva Island *********@****.***.** Mobile – 9995948 Phone: 33127333 Ext. 544 (work)
USA ADDRESS
**** **** **** **** *** 87, Sacramento, CA 95825, **************@*****.*** Mobile – 916-***-**** Executive Officer
An efficient, organized and approachable person who is always willing to help work colleagues out. Possessing fast and effective Technical Skills and Core Competencies as listed below. Also have a strong administrative background with knowledge of the latest office management techniques and experience of using specialist software packages. Always happy to do the mundane office duties as well as the more exciting work. Having a comprehensive understanding of attending meetings, preparing agendas, and maintaining departmental filing systems. Technical Skills
Microsoft Word
Excel
Outlook
PowerPoint
Typing Skills
Core Competencies
Organizational, planning & Time
management skills
Good communication and
interpersonal skills
Attention to detail
Ability to accurately maintain filing
and documentation
Good listening Skills
Trustworthy and able to work in
highly confidential environments
Ability to deal with pressure
Dependable and Flexible
Quick and efficient
Solution Oriented
Well organized
Experience
[For the past 10 years]
iTaukei Land Trust Board, P O Box 116, Suva 13/08/2018 to to-date Executive Officer
Lead, prepare and review correspondence briefings, reports, submissions and notes that are comprehensive, accurate and timely.
High-level executive support provided to the Chief Executive Officer, including preparing meeting agendas, briefings, minutes and communique’s and related documentations
Research and prepare strategic advice and information and reports on diverse and complex issues and operational matters to facilitate informed decision making and planning
Provide high-level strategic issues management advice and support, responding to emerging issues to ensure effective resolution with minimal risk to the office of the Chief Executive Officer
Lead and/or contribute to internal projects to support the achievement of priority strategic and operational objectives for the Chief Executive Officer 2
Lead and oversight the allocation of incoming briefing and correspondence tasks to relevant areas across the Board, ensuring that all relevant stakeholders are informed of the task and provide input where relevant
Undertake research on land management issues and policies for Executive management requiring travelling to Regional offices if necessary
Secretariat support at Senior Management Meetings
Contribute to efficient work practices by active participation in team work sharing of information and proposing improvements in the best interest of the Board iTaukei Land Trust Board, P O Box 116, Suva 13/04/2015 to 12/08/2018 Personal Assistant to General Manager
Duties
Prepare documents as directed and provision of work processing and presentation support. This will include preparation of draft Board papers and Senior Management Meeting papers.
Use discretion in the General Manager’s absence to refer urgent matters to appropriate staff and inform the General Manager of important developments.
Liaise with other staff to obtain information for special projects.
Source internal and external documents for research purposes and ascertain methods and techniques required to undertake related projects.
Organize the General Manager’s appointments and travel arrangements.
Act as a hold for visiting executives, Board meetings, management meetings, members of government and other visiting dignitaries, ensure they are satisfactorily accommodated and provided with secretarial assistance and refreshments if needed.
Develop appropriate systems, procedures and controls to enhance accuracy, timeliness and presentation of the General Manager’s work in his managerial and management reporting function.
Maintain confidential records and filing of reports, correspondence and related material for ease of retrieval.
Use automated office system to facilitate project research and meet work deadlines.
Perform other assigned administrative, clerical and accounting tasks as directed e.g. input of time sheet in ESS, administration of leave records for all senior managers etc.
Shorthand dictation and transcription.
Provide appropriate responses and information to public enquiries and complaints received the toll free line.
iTaukei Land Trust Board, P O Box 116, Suva 04/08/2014 to 10/04/2015
Personal Assistant to Deputy General Manager [Corporate, Innovation and Productivity] Duties
Monitor incoming mail, responding as appropriate or passing to the DGM Corporate, Innovation & Productivity
(DGMCIP).
Maintain Diary and Bring Ups and prompt Managers & staff on matters that require urgent attention.
Ensure that Flimsies from the Departments are circulated on a weekly basis for the DGMCIP’s information on important developments.
Screen telephone calls and provide appropriate responses in the absence of the DGMCIP. 3
Maintain uniformity and consistency in the carriage of work in line with corporate values, standing policies, manuals and procedures.
Maintain strengthening of relationships with customers that are served (landowners, tenants & stakeholders).
Prepare documents as directed and provide word processing and presentation support. This will include preparation of draft Board Papers and Senior Management Meeting papers.
Use discretion in the DGMCIP’s absence to refer urgent matters to appropriate staff and inform the DGMCIP of important developments.
Liaise with other regional or departmental line managements and other staff to obtain information for special projects. Source internal and external documents for research purposes and ascertain methods and techniques required to undertake related projects.
Organize the DGMCIP’s appointments and travel arrangements.
Organize in the scheduling of meetings for the Corporate Managers whenever required and provided with secretarial assistance and refreshments if needed.
Ensure that the DGMCIP’s Reports are professionally presented for: Board Meetings, SMM – Bi monthly and Other Reports – to meet deadline.
Act as a host for visiting executives, members of government and other visiting dignitaries, ensure they are satisfactorily accommodated and provided with secretarial assistance and refreshments if needed.
Develop appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the DGM CIP’s works in their managerial and management reporting functions.
Maintain confidential records and filing of reports, correspondence and related material for ease of retrieval.
Use automated office systems to facilitate project research and meet work deadlines.
Perform other assigned administrative, clerical and accounting tasks as directed.
Be cost conscious and control at all times.
Liaise closely with other administrative functions and provide support and assistance as required. ANZ Pacific Operations, Kalabu Tax Free Zone Suva 21/07/2014 to 25/07/2014 Executive Assistant to Chief Operating Officer South Pacific Region – ANZ Bank
prepare and edit correspondence, communications, presentations and other documents
file and retrieve documents and reference materials
conduct research, collect and analyse data to prepare reports and documents
manage and maintain executives' schedules, appointments and travel arrangements
arrange and co-ordinate meetings and events
record, transcribe and distribute minutes of meetings
monitor, screen, respond to and distribute incoming communications
answer and manage incoming calls
receive and interact with incoming visitors
liaise with internal staff at all levels
interact with external clients
co-ordinate project-based work
iTaukei Land Trust Board, P O Box 116, Suva 29/09/2008 to 18/07/2014 Personal Assistant to Deputy General Manager [Corporate, Innovation and Productivity] 4
Duties
Monitor incoming mail, responding as appropriate or passing to the DGM Corporate, Innovation & Productivity
(DGMCIP).
Maintain Diary and Bring Ups and prompt Managers & staff on matters that require urgent attention.
Ensure that Flimsies from the Departments are circulated on a weekly basis for the DGMCIP’s information on important developments.
Screen telephone calls and provide appropriate responses in the absence of the DGMCIP.
Maintain uniformity and consistency in the carriage of work in line with corporate values, standing policies, manuals and procedures.
Maintain strengthening of relationships with customers that are served (landowners, tenants & stakeholders).
Prepare documents as directed and provide word processing and presentation support. This will include preparation of draft Board Papers and Senior Management Meeting papers.
Use discretion in the DGMCIP’s absence to refer urgent matters to appropriate staff and inform the DGMCIP of important developments.
Liaise with other regional or departmental line managements and other staff to obtain information for special projects. Source internal and external documents for research purposes and ascertain methods and techniques required to undertake related projects.
Organize the DGMCIP’s appointments and travel arrangements.
Organize in the scheduling of meetings for the Corporate Managers whenever required and provided with secretarial assistance and refreshments if needed.
Ensure that the DGMCIP’s Reports are professionally presented for: Board Meetings, SMM – Bi monthly and Other Reports – to meet deadline.
Act as a host for visiting executives, members of government and other visiting dignitaries, ensure they are satisfactorily accommodated and provided with secretarial assistance and refreshments if needed.
Develop appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the DGM CIP’s works in their managerial and management reporting functions.
Maintain confidential records and filing of reports, correspondence and related material for ease of retrieval.
Use automated office systems to facilitate project research and meet work deadlines.
Perform other assigned administrative, clerical and accounting tasks as directed.
Be cost conscious and control at all times.
Liaise closely with other administrative functions and provide support and assistance as required. iTaukei Land Trust Board, Private Mail Bag, Nadi 03/01/2006 to 28/09/2008 Personal Assistant to Manager SW
Duties
Monitoring incoming mail, responding as appropriate or passing to the Regional Manager
Screening telephone calls and providing appropriate responses in the absence of the Regional Manager
Preparation of documents as directed and provision of word processing and presentation support
Liaison with other regional line management and other staff to obtain information for special projects
Organization of the Regional Manager’s appointment and travel arrangement
Development of appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the Regional Manager’s work in their managerial and management reporting function
Maintenance of confidential records and filing of reports, correspondence and related material for ease of retrieval 5
Development of south knowledge of organizational and regional policies and standards to provide information, ideas and support on matters of concern to Regional Manager
Perform other assigned administrative, clerical and accounting task as directed in accurate and timely manner iTaukei Land Trust Board, P O Box 73, Lautoka 26/05/2003 to 23/12/2005 Personal Assistant to Manager NW
Duties
Monitoring incoming mail, responding as appropriate or passing to the Regional Manager
Screening telephone calls and providing appropriate responses in the absence of the Regional Manager
Preparation of documents as directed and provision of word processing and presentation support
Liaison with other regional line management and other staff to obtain information for special projects
Organization of the Regional Manager’s appointment and travel arrangement
Development of appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of the Regional Manager’s work in their managerial and management reporting function
Maintenance of confidential records and filing of reports, correspondence and related material for ease of retrieval
Development of south knowledge of organizational and regional policies and standards to provide information, ideas and support on matters of concern to Regional Manager
Perform other assigned administrative, clerical and accounting task as directed in accurate and timely manner Other Experience Gained prior to those mentioned above No. Name of Company/Organization Position held Duration 1 Sheraton Fiji Resort Trainee Secretary & Temp Accounts Payable Officer
1993 -1994
2 South Pacific Sports Promotion Secretary to Managing Director 1995 - 1997 3 Castaway Island Resort Secretary to Resort Manager 1997 - 1999 4 Fiji Development Bank Clerk/Typist 1999 – 23/05/2003 Education
Fiji National University
1. Bachelor Commerce Majors in Accounting and Management 2011 to 2015 2. Executive Masters in Business Administration 2016 to 2018 Note: EMBA Certificate duly validated to US Standard August 2022 Fiji Institute of Technology
Diploma in Secretarial Studies 1991 to 1992
Other Achievement
-
No. Achievement Institute Year
1 Pratical word processing certificate Pitman examination institute 1992 2 Advance typewriting certificate Pitman examination institute 1992 6
3 Book keeping and accounts level 1 Pitman examination institute 1991 4 Customer Service Skills Workshop Human Resources Development South Pacific 1999 5 Delivery Services Excellence Certificate J. O. B. S Training 2000 6 Personal Development and Public Relations for
Front Line Staff
Fiji Development bank 2002
7 Professional Excellence for Secretaries and
Administrators Course
iTaukei Land Trust Board 2003
8 Customer Service Course iTaukei Land Trust Board 2007 9 Time Management Course iTaukei Land Trust Board 2007 10 Microsoft Office Powerpoint 2007 Foundation Fiji National University 2013 11 Exceptional Customer Service Prime Vision Executive Education Provider 2014 12 Professional Development for Office
Administrators Secretaries and PA’s
Fiji National University 2015
13 Effective Business Writing Skills Fiji National University 2016 14 Certified Strategic Human Resources
Professional
International Institute for Executive Training 2018 15 Exceptional Customer Service Servicepro International Tourism and Hospitality
2019
16 Microsoft Excel Advanced Training Pacific Technical and Further Education
(USP)
2019
Reference
Name Position Contacts
Postal Phone Email
Mr. Tevita
Kuruvakadua
General Manager – iTaukei
Land Trust Board
P O Box
116 Suva
3312733/9995882 ************@****.***.**
Mr. Solomoni Nata Deputy General Manager
Operations, Research and
Development – iTaukei
Land Trust Board
P O Box
116, Suva
3312733/9995879 *****@****.***.**
Mr. Soloveni Masi Manager Central Eastern –
iTaukei Land Trust Board
P O Box
116, Suva
3312733/9995892 *****@****.***.**
Contact this candidate