Medical Billing Customer Service
Resume:
Jennifer Bjorklund
Bloomington, MN *****
*****************@****.***
Dependable medical support worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Work Experience
Prior Authorization Coordinator
Minnesota Urology - Edina, MN
October 2019 to Present
Prior authorization via phone call or web for surgeries, radiology and oncology and prescriptions. Back up for "check out" which consists of placing orders for inside and outside testing. Also placing referrals for patients.
Clinical Administrator
Snoring and Sleep Apnea Dental Treatment Center - Edina, MN January 2019 to October 2019
Verify insurance benefits. Check in patients. Make appointments for patient's and assist the administrator with appeals for insurance.
Test Scheduler
Edina Family Physicians - Edina, MN
March 2009 to June 2018
Schedule inside/outside testing for patients. Also did referrals for outside appointments. Spare time assisted prescription coordinator with refills of prescriptions. Health Unit Coordinator
Fairview Southdale Hospital - Edina, MN
March 2000 to February 2009
Translated doctor's written orders. Answered phone on floor. Called for codes. Scheduled for diagnostic appointments, consultations and procedures and lab tests. Followed physician orders when setting up tests and patient procedures. Also arranged transportation for patients upon discharge.
Education
Certification
St. Mary's College - Minneapolis, MN
February 2000
High school diploma or GED
Skills
• Clinical support
Answer telephones Medical billing codes
Clerical support Medical terminology
Patient service management Customer service
Insurance verification
• CPT Coding
• Medical Scheduling
• EMR Systems
• Time management
• Documentation review
• Medical documentation
• ICD coding
• Medical office experience
• Analysis skills
• Case management
• ICD-10
• ICD-9
• Medical Coding
• Typing
• Computer literacy
• Customer service
• Utilization management
• Medical terminology
• Communication skills
• Office experience
• Operating systems
• Insurance verification
• Medical Records
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