Customer Service Escrow Officer

Debra J. Johnson

**************@*****.*** 612-***-**** LinkedIn.com/in/debrajeanjohnson

Escrow-Title Company Executive Closer Mobile Notary Problem Resolution Research Deep Real Estate Knowledge Problem solving so there’s success for all involved -- the seller, buyer and borrower Summary

Highly-motivated Real Estate achiever who consistently gets results Real estate enthusiast Motivates teammates to perform at their best Has managed over the years 150,000+ successful closings Successfully hires the right team members “Detective” attitude Pride in excellent, well-managed, balanced, accurately scanned and packaged, thorough files for all clients in the transaction Resolves all title, paperwork, financial issues Markets company in a manner that brings in new clients What peers say about Debra:

Accomplished, highly organized, Superstar, reliable, innovative, resourceful, caring, flexible, patient, determined, persistent Attributes Debra brings from Day 1

Makes the customer experience the highest priority Zeroes in on problems Solves problems Deep knowledge of the process Clear and constant communicator Can do- positive attitude Interviewing, selecting, onboarding and training new closers, assistant closers, schedulers Strong and persistent researcher Unafraid to dig deeper in research Persistent in the work, curious Marketing properties Eye for detail “It’s very important to me to help people in the community, and to help people achieve the American dream and buy their own home”

Technologies: Gators, Resware, Qualia, Softpro, MLS, Snapdocs, Zoom, Microsoft Word – Excel Sample Success

Client’s attorney had mistakenly assigned client the wrong deed status years before. Situation was complicated by the death of the client’s spouse. Led my team in finding that attorney and the former sellers; they corrected the issue so that client could now refinance her property and improve her finances. Experience

Debra J. Johnson Independent Notary, San Diego, California In-state and remote/mobile Notary services

Executive Closer and Mobile Notary, 2019 - Present Moved from Minnesota to San Diego without a job

Quickly became known in the community and real estate world through networking, connecting

Built business from zero closings a week to 15 per week, well on the way to goal of 25/week, despite the pandemic

Have established positive relationships with notary companies, title/escrow companies, real estate agents, lenders – now seeking role with the team at Lennar Escrow as an Escrow Officer- Full-time in an office location

Re/Max – Real Estate Nation, Wayzata, Minnesota- Part Time Regional agency of ~10 agents, with $55M/year in sales Real Estate Agent (PT), 2015 – 2019

Secured listings and sold homes in the Wayzata regional area and the Twin Cities

Focused on Sales, part-time

Debra Johnson 2

Supported and assisted agents on my team with open houses and showing properties

Volunteered at the Ronald McDonald House by the University of Minnesota

Volunteered at Interfaith Outreach & Community Partners Global Closing & Title Services (GCS), Eagan, MN

Focus was not solely on transactions but also on a positive Client Experience Executive Closer, 2018 - 2019

Led the Maple Grove office

Brought my book of business (loan officers and real estate agents) to GCS and continued to grow the business

Alerted senior management when we had so much business there was a risk not everyone would be served: with more people on the team, and streamlined some processes, we successfully avoided that problem

Lendserv National Title Company, Roseville, MN

Founded this title company to provide top-notch, personalized customer experience Executive Vice President/ Founder, 2012 - 2016

Growth meant hiring, so asked clients (realtors, loan officers) for recommendations, filled the roles through such relationships, then successfully onboarded and trained the new team members

Served as coach to the new team members, getting them productive much sooner than the industry standard

Instrumental in getting team licensed in several states Prior to 2012

New Millennium Title, Bloomington, MN

Executive Vice President/Founder. Started firm, built its success, and were acquired 4 years later by Williston Financial Group of Portland, Oregon

DSI, Debra Stark, Inc., Minneapolis, MN

Independent Escrow Officer. Worked with title companies, cleared title issues and closed real estate transactions

Northwest Title, Shoreview, MN

Independent Closer

Community

On the HOA Board of townhome community

Active participant in Crime Watch with local community

Volunteer for Clean San Diego, cleaning up beach debris from LaJolla to Imperial

Volunteer for the Veterans Administration

Education and Professional Development

Notary Commission, State of California, San Diego County

Certified Member of National Notary Association

NNA, NSA Certified

High ranking on Snapdocs

Real Estate License in Minnesota

Notary Commission in Minnesota

University of Minnesota, Minneapolis – Accepted into Management and Business BS program but instead launched my own business in real estate

Debra Johnson 3

Bev-Mo- Retail, Mission Valley, CA

Focus on customer service and finding the perfect drink for every guest June 2002-Current

Primary focus on guest relations, satisfaction, and catering to their every need

Opening and closing duties of a Retail location- confirming and verifying deposits from the night before, reconciling Tils and the money in the safe

Managing co-worker’s duties and creating daily schedules

I’ve since been promoted to being the receiver of the incoming product, beer, spirits, wine, etc.

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