Service Representative Customer
Resume:
LATRICE
CODE
CUSTOMER SERVICE
REPRESENTATIVE
adsf87@r.postjobfree.com
Windsor Mill, MD 21244
CONTACT
Experienced Customer Care
professional with 8+ years in the
Customer Service industry.
Confident and energetic, passionate
about serving customers. Solid
communication and problem
solving
skills. Capable of handling multiple
tasks in a fast-paced environment.
Adapt to handling confidential
and/or sensitive information. Aiming
to leverage my skills to successfully
obtain a career as a Customer
Service Representative with a great
company!
CAREER OBJECTIVE
Tier 1 Customer Support Rep (Remote)
Decision One, Remote, Maryland
Escalate user inquiries regarding Device software or hardware operation to technicians for service to handle customer issues. Maintain records of daily data communication, transactions, problems and remedial actions taken. Resolve customer's service complaints by performing activities such as card services. Compare disputed information with original requisitions and information from tickets.
Customer Service Representative (Remote) Seasonal
William Sonoma, Remote, US
Assist customers by telephone and provide information about products or services. Entered orders in system, cancel accounts, or obtained details of complaints.
Keep records of customer interactions, transactions, recording inquiries, comments, as well as actions taken.
Resolve customer service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. Document Management Technician
Baltimore City Office of Child Support, Baltimore, MD Identify documents or other electronic content according to characteristics such as security level, function, and metadata. Operate data capture technology to import digitized documents into document management system.
Implement scanning or other automated data entry procedures, using imaging devices and document imaging software. Kept records of materials filed or removed, using file room or computers. Performed general office duties such as typing, operating office machines, and sorting mail.
Receptionist
Max Score Credit, Pikesville, MD
Operate office machines, such as photocopiers, scanners, facsimile machines and computers.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. EXPERIENCE
June 2022 - Present
September 2021 - February 2022
March 2018 - September 2021
May 2016 - February 2018
Customer Service Representative
Maryland Transit Authority, Baltimore, MD
Determine charges, collect payments or arrange billing. Refer unresolved customer grievances to designated departments for further investigation.
Obtain and examine all relevant information to assess validity of complaints.
Advise customers of necessary actions and strategies for debt repayment.
Inbound Customer Service Representative
Blue Hippo Funding, Woodlawn, Maryland
Deliver prepared sales talks, reading from scripts that described products and services in order to accumulate customers. Obtain customer information such as name, address, and payment method. Enter orders into computer.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Solicit sales of new or additional services or products. January 2013 - April 2016
February 2009 - January 2013
High School Diploma
FOREST PARK SENIOR HIGH, Baltimore, MD
EDUCATION
June 1997
SKILLS
• Data Analysis, Communication,
• Adaptability, Microsoft Office,
• Problem- Solving, Customer
• Interpersonal Skills, Time
• Customer Retention, Customer
• Support
• CRM
• Salesforce Knowledge
• File Management Software
• Efficient Sales Transactions
• Customer Communication and Empathy
• Friendly and Patient
References available upon request
REFERENCES
Contact this candidate