Post Job Free
Sign in

Service Representative Customer

Location:
Windsor Mill, MD
Posted:
September 05, 2022

Contact this candidate

Resume:

LATRICE

CODE

CUSTOMER SERVICE

REPRESENTATIVE

443-***-****

***********@*****.***

Windsor Mill, MD 21244

CONTACT

Experienced Customer Care

professional with 8+ years in the

Customer Service industry.

Confident and energetic, passionate

about serving customers. Solid

communication and problem

solving

skills. Capable of handling multiple

tasks in a fast-paced environment.

Adapt to handling confidential

and/or sensitive information. Aiming

to leverage my skills to successfully

obtain a career as a Customer

Service Representative with a great

company!

CAREER OBJECTIVE

Tier 1 Customer Support Rep (Remote)

Decision One, Remote, Maryland

Escalate user inquiries regarding Device software or hardware operation to technicians for service to handle customer issues. Maintain records of daily data communication, transactions, problems and remedial actions taken. Resolve customer's service complaints by performing activities such as card services. Compare disputed information with original requisitions and information from tickets.

Customer Service Representative (Remote) Seasonal

William Sonoma, Remote, US

Assist customers by telephone and provide information about products or services. Entered orders in system, cancel accounts, or obtained details of complaints.

Keep records of customer interactions, transactions, recording inquiries, comments, as well as actions taken.

Resolve customer service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. Document Management Technician

Baltimore City Office of Child Support, Baltimore, MD Identify documents or other electronic content according to characteristics such as security level, function, and metadata. Operate data capture technology to import digitized documents into document management system.

Implement scanning or other automated data entry procedures, using imaging devices and document imaging software. Kept records of materials filed or removed, using file room or computers. Performed general office duties such as typing, operating office machines, and sorting mail.

Receptionist

Max Score Credit, Pikesville, MD

Operate office machines, such as photocopiers, scanners, facsimile machines and computers.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. EXPERIENCE

June 2022 - Present

September 2021 - February 2022

March 2018 - September 2021

May 2016 - February 2018

Customer Service Representative

Maryland Transit Authority, Baltimore, MD

Determine charges, collect payments or arrange billing. Refer unresolved customer grievances to designated departments for further investigation.

Obtain and examine all relevant information to assess validity of complaints.

Advise customers of necessary actions and strategies for debt repayment.

Inbound Customer Service Representative

Blue Hippo Funding, Woodlawn, Maryland

Deliver prepared sales talks, reading from scripts that described products and services in order to accumulate customers. Obtain customer information such as name, address, and payment method. Enter orders into computer.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Solicit sales of new or additional services or products. January 2013 - April 2016

February 2009 - January 2013

High School Diploma

FOREST PARK SENIOR HIGH, Baltimore, MD

EDUCATION

June 1997

SKILLS

• Data Analysis, Communication,

• Adaptability, Microsoft Office,

• Problem- Solving, Customer

• Interpersonal Skills, Time

• Customer Retention, Customer

• Support

• CRM

• Salesforce Knowledge

• File Management Software

• Efficient Sales Transactions

• Customer Communication and Empathy

• Friendly and Patient

References available upon request

REFERENCES



Contact this candidate