Customer Service Inventory Associate
Resume:
Jean-Pierre Mambounou
Phone: 919-***-**** (Home) / 919-***-**** (Mobile)
Raleigh, NC 27617
Email: ***********@*****.***
ADUSA Distribution/ Inventory Associate
Professional Summary
Results-driven inventory control specialist with excellent problem, analytical and organizational abilities ~ Successful at physical counting and reconciling physical stocks with stock records with a strong commitment to maintaining efficiency for long hours through over 10 aisles of approximate 500-feet long each ~ Excellent customer skills ~ Motivated individual with strong work ethic and ability to work independently or as part of a team to manage high volumes of work in fast-paced environments ~ Resourceful and punctual worker skilled at inventorying and streamlining processes for increased productivity ~ Effective at cycle counting and audit support ~ self-motivated, reliable and dedicated to efficiency ~ Detailed-oriented inventory associate with over 12 months of warehouse management experience ~ Motivated to learn, grow and excel in warehouse management ~ Clear understanding of assigned tasks ~ Ability to manage multiple priorities ~ Excellent communication skills in person and on the phone ~ Math proficiency.
Work Experience
ADUSA Distribution LLC serving Food Lions, Butner, North Carolina, April 2020 to date
Complete physical inventory counts every day.
Keep up up-to-date on shelves and order availability.
Reconcile records of inventory on hand with physical inventory counts and make necessary adjustments.
Record information, shortages and discrepancies to keep records current and accurate on a daily basis.
Perform daily inventory count, track usage and documented variances.
Meet or exceed all established standards of performance, conduct, and safety by following specific Food Lions account instructions, all policies and procedures.
Manage timely and effective removal of damaged products from shelves
Transport inventory items to appropriate locations by using forklifts, cherry-picks or pallet jacks.
Use hand-held scanners and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Extensive use of WMS software to track all stocks and documents within the warehouse.
Interact with the inventory Control Inventory Coordinator to ensure the accuracy of the stocks.
Use hand-held computers and physical logs to accurately track item movements.
Frequent standing and walking for long period of time.
Responsible for utilizing proper safety equipment and following all safety procedures.
Provide backup support to other inventory colleagues as needed.
Licensed Insurance Producer
Professional Summary
Excellent communication and interpersonal skills to conduct interviews and interaction with old and prospective customers. Endowed with a competitive sales drive and a commitment to maintaining excellent relationship with clients. Outstanding ability to work independently and in team environments. Self-motivated and strong inclination toward building and maintaining external referral sources for the development of new business. Always eager to put honesty and integrity first. Proven customer service skills.
Work Experience
Combined Insurance company, Raleigh, North Carolina, February 2018 – April 2020
Liberty National Insurance Company, Cary, North Carolina, Apr. – Dec. 2017
Made a daily average of 50 calls to policyholders to deliver and explain policy, to analyze insurance policies and suggest additions or changes, or to change beneficiaries, ownership and upgrade in amount or type of policy.
Realized a daily average of 50 cold/warm calls to new prospects and set up interviews.
Customized insurance policies to suit individual customers, often covering a variety of risks.
Undertook an exhaustive customers’ needs analysis in view to displaying their needs to be covered.
Serviced existing insurance policy holders.
Provided an outstanding customer service experience to existing customers through regular visits to their homes or businesses or on the phone.
Committed to company objectives using excellent customer service to establish and maintain strong relationship with new and old customers and hence significantly increase the retention rates.
Accomplishments
Actively contributed to increase my team’s sales of life and health policies by 20%.
Participated in the widening of prospect customers base by 5% thanks to an increase of cold and warm calls.
Initiated a new customer service strategy that improved call resolution rates by 30%.
Helped maximize by 15% the retention rate in cultivating strong business relationship.
Regional Coordinator
UNITED NATIONS WORLD FOOD PROGRAM (WFP), HAITI, Africa & North Korea May 2010 – Feb. 2014
Professional Summary
Meticulous and decisive leader with 20+ years of management of emergency/development operations in Africa, Europe, Asia and the Caribbean. Dedicated to alleviating the impact of natural and man-made disasters on people. Committed to achieving emergency management objectives. Devoted to strategically planning and implementing emergency programs/projects while reinforcing security of field staff and supervising food and non-food needs assessment and distribution. Eager to take on a challenging role to drive employee development and enhance daily operations while demonstrating top-notch interpersonal and organizational skills.
Work Experience
Vigilantly spearheaded relocation of 40K internally displaced people (IDP’s) into over 40 temporary camps in countries affected by man-made crisis; arranged immediate nutritional/field staff assistance in order to monitor vitals, carry food needs assessment and help distribute food for food insecure individuals.
Oversaw the progressive socio economic reintegration for 120K rural inhabitants to help build resilience, diversify livelihood through the implementation of targeted projects including for work and assets and cash vouchers.
Presided over the implementation of planned programmatic projects for the sub offices in the Congo, chaired local committees to validate projects prior to final approval.
Regularly attended monthly meetings to represent our organization while interfacing with other United Nations (UN) agencies and International Non-Governmental Organizations.
Supervised over 50 staff members in each country operation in Africa, Asia, Europe and the Caribbean
Generated reports on a daily, weekly and monthly basis to the management both at the sub office and country office levels.
Accomplishments
Highly acclaimed for conveying 1st targeted food distribution approach in Democratic Republic of Congo that resulted in reaching over 1,000,000 actual beneficiaries in several displaced camps and constructing safety nets to address vulnerable individuals’ livelihood in assigned countries and reduced by 15% the operating cost of monthly food distributions.
Introduced and applied the Project Review Committee (PRC) tools in 3 Somalia-based sub offices, 2 sub offices in Northern Chad and northern Côte d’Ivoire that enhanced the quality control of projects.
Efficiently taught streamlined techniques in monitoring and evaluation guidelines to 20+ staff members that guided their focus on relevant issues during their field visits which eliminated redundant processes. Drafted a procedure manual that was provided to each sub office to coordinate reporting structure.
Education
Master of Arts, Development Economics, University of Geneva, Switzerland, 1994
Post Graduate Diploma, Rural Planning, University of Warsaw, Poland, 1988
Master of Arts, Economics, University of Brazzaville, Congo-Brazzaville, 1975
Certifications
ADUSA-Certified Forklift, Cherry pick and Pallet jack operator
Licensed Insurance Producer in Life and Accident & Health, North Carolina/Virginia License Departments of Insurance, 2017
Project Management Certification, Stanford University, Stanford, CA, 2017
Technical Proficiency
Microsoft Office software (Word, Excel, PowerPoint, Outlook and Access).
WMS software
Fluent in English and French
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