Enrollment Specialist Customer Service
Resume:
Gregory Holguin
El Paso, Texas 79934
Cell: 915-***-**** Email: ********@*********.***
Education
Master of Business Administration May 2021
Grand Canyon University, Phoenix, AZ.
Relevant Courses
Leadership
Principles of Management
Business Finance
Economics
Managerial Accounting
Quantitative Methods
Relevant Projects Grand Canyon University
Business Simulations January 2020 – July 2020
The mission of the Business Simulation was to test a product that came from a theoretical start up computer business and test it against other teams in the class for better profit margins as well as best work environment. I had to promote the company in three different countries and make sure the company provided conscious culture and environmentally friendly while maintaining trust from employees, consumers, and external shareholders.
Experience
University Medical Center of El Paso, El Paso, TX. September 2018 - Current
Supervisor for Patient Access, Central Registration / Emergency Department Registration
Adhere to departmental goals, objectives, standards of performance, policies and procedures
Organizes workflow for timely and reliable team performance
24 hour availability for Emergency Operations
Interim Manager for Patient Access when needed
Supervises work schedules to ensure proper and adequate shift coverage at all times / 24 hour schedules
Selects and assigns orientation of new staff and training
Evaluates performance and delegates staff responsibilities
Counsels associates on problem areas related to performance and registration
Works with team members to generate personal development plans, identify areas for growth, and enhance performance
Gives performance appraisals and interviews, and provide feedback and coaching to staff regarding policies and procedures
Maintains the ability to leverage technology by optimizing internal resources and improving quality of information
Participates in administrative staff meetings
Leads departmental meetings and contributes to methods to improve quality of hospital operations
Review operational reports to identify opportunities and problems
Review times for all registration associates for payroll
Managed project for vaccination process at foundation location and Coliseum
Assist in training for temporary associates to schedule and register
Abacus Credit Counseling, Encino, CA. Spring 2020 – Current
Customer Service, Credit Counselor
Answered client / attorney phone calls and emails
Assist clients with credit counseling course information
Approve certification of completion for clients to meet standards for bankruptcy
Ensure that all information is correct on clients demographic profile
University Medical Center of El Paso, El Paso, TX. Spring 2007 – 2018
Enrollment Services Unit, Lead Point of Contact Enrollment Specialist
Adhere to departmental goals, objectives, standards of performance, policies and procedures
Conduct standard interviews with applicants for financial assistance options including county programs and payment arrangements
Point of contact for new associates including training and completion of financial assistance applications
Responsible for inpatient and outpatient accounts to negotiate commitments and ensure collections of nominal fees
Certified Application Counselor that provides information to individuals and employees about QHP options and insurance affordability programs
Cash processing on a daily basis
El Paso First Health Plans, El Paso, TX. Summer 2002 – 20007
Member Services/Enrollment Services Unit, Team Lead
Promoted all managed care programs to the community
Created training manual for new associates for the entire unit
Efficiently enrolled all member data into the managed health care system
Maintained excellent customer service with inbound/outbound calls and walk-ins
Assisted members and providers with information regarding eligibility, claim status, and complaints
Worked outreach events that included health fairs and event planning for members
Computer Skills
Cerner Millennium EMR
Core
Soarian Financial
QNext
Microsoft Office
Awards
2021 GCU Guild Continuing Student Scholarship
Languages
Fluent in: English, Spanish
Contact this candidate