Technology Assistant Outreach Worker
Resume:
Donna L. Goodridge
*** ******** ***, *** ** Albany, NY 12209
**************@*****.***
Objective: Obtain a position in a Diverse work environment utilizing my over 30 years of Work Experience.
Work Experience: Albany, NY- NYS Department of Taxation and Finance, Metropolitan Baptist Church, NYS Department of Mental Health, Kaiser Permanente Capital Health Plan, and Urban League
Tax Compliance Representative 1 06/10/10 – March 2017
Interact with and Assist taxpayers on inbound and phone lines daily, explaining Tax disciplines such as; Personal Income, Sales, Withholding and Corporate taxes.
Updated and researched taxpayer account information.
Facilitate and negotiate payment arrangements for eligible taxpayers.
Explain the provisions and requirements set forth for Tax and or Labor Laws.
Explain collection techniques associated with non-compliance.
Responsible for the adherence and collection of delinquent tax assessments.
Tax Information Aid 01/10-June 2010
Answer incoming telephone calls to assist taxpayers in enrolling into the Penalty & Interest Program (PAID) by simultaneously navigating multiple compute software systems.
Verified personal information and adhere to secrecy provision of NYS Tax Department.
Utilized alpha-numeric keyboard to access, interpret and update any and all information.
Located and updated taxpayer address information.
Metropolitan Baptist Church (NTM)
(Administrative Assistance to Pastor (Office Managerial Assistance) 05/04-November 2005
Aided pastor and church members by coordinating office services.
Executed daily operations of proficient computer software programs.
Research of all church-implemented programs and studies related to spiritual guidance through pastoral leadership.
Assisted budget committee with preparation for fiscal yearend report using Microsoft Excel spreadsheet and PowerPoint visuals.
Implemented telecommunication devices to help with successful communication.
Analyzed church recordkeeping systems, office layout, budgetary requirements and performance standards to create new systems through pastoral directions.
Prepared reports including conclusions and recommendations for resolution of church administrative problems.
Restructured and improved office standards and equipment.
Accustaff – NYS Department of Mental Health 11/03-May 04
(Information Technology Assistant)
Maintained and upgraded databases for Internet Service Department using Dream Weaver.
Ensured that standards for quality and quantity foe website changes were met.
Reviewed daily logs and reports to detect recurring slowdowns and errors in internet reports.
Studied users site data to determine website needs.
Scheduled regular meetings with supervisor to go over progress of database work and resolve problems.
Kaiser Permanente (Capital Health Plan (CHP) 04/96 -April 2000
Assistant to VP of Pharmacy/Administrative assistance/Customer Services Representative
Assisted the Vice President of Pharmacy for Kaiser Permanente confidentially close the sale of the northeast region Capital Health Plan Pharmacies.
Supported four (4) Health Education coordinators in field with their individual needs; general correspondence, presentation, coordinated workshops and seminars, organized focus groups, researched health education topics and materials.
Handled registration and bursar functions for evening programs.
Prepared flyers, brochures and reports.
Promoted programs and service to internal and external customers and members
Collected/recorded data-program attendance and cost (quarterly)
Generated monthly budgetary report detailing revenues and expenditures.
Obtained/distributed program information as required by staff.
Coordinated and completed special projects for Director
Urban League –(AESPP)Adolescent Employability Skills Plus Program 03/93-April 96
Community Outreach Worker
Provided consultation and peer group session at the Albany County Correctional Facility.
Facilitate pre-post release and parenting groups for young adults
Set-up referrals for community intervention to support client base.
Research, grant and propose information for federal funding.
Education: Bryant & Stratton Business Institute
Administrative Office Degree September 1993-June 1995
Bryant & Stratton College
AAS Business September 2012-December 2013
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