Front Desk Customer Service
Resume:
KC
Krystle Carton
Professional Summary
Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Work History
Culver's Restaurant - Manager
Acworth, GA
12/2020 - Current
Tacobell - Cashier/Manager
Acworth, GA
10/2019 - 12/2020
Maximized performance by monitoring daily activities and mentoring team members.
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Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
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Applied customer feedback to develop process improvements and support long-term business needs.
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● Accomplished multiple tasks within established timeframes. Onboarded new employees, including training, mentoring and new hire documentation.
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Evaluated employees' strengths and assigned tasks based upon experience and training.
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Cross-trained existing employees to maximize team agility and performance.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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● Built positive relationships with customers to increase repeat business. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
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● Quickly and accurately counted drawers at start and end of each shift. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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● Volunteered for extra shifts during holidays and other busy periods to ************@*****.***
Acworth, GA 30102
Skills
● Policies and procedures
● Staff Management
● Coaching and mentoring
● Verbal and written communication
Education
02/2005
Murfreesboro Adult Education
Murfreesboro, Tn
Ged
Georgia Career Institute
Murfreesboro, TN
Cosmetology And Esthetics :
Cosmetology /esthetics
ADT - Customer Service Representative
Nashville, GA
08/2017 - 07/2019
Lunchbox - Assistant Manager
Atlanta, GA
01/2017 - 04/2018
La Fiesta - General Manager
Nashville, GA
01/2006 - 11/2017
alleviate staffing shortages.
Provided primary customer support to internal and external customers.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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● Answered constant flow of customer calls with minimal wait times. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
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Increased sales by driving operational efficiencies and building excellent customer rapport.
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Increased sales revenues by promoting complementary products and educating customers about store promotions.
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Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
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Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
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● Implemented operational strategies and effectively built customer and Opryland Hotel - Front Desk Agent
Nashville, GA
01/1998 - 01/2000
employee loyalty.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
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Developed and maintained relationships with customers and suppliers through account development.
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Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
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Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
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Assessed reports to evaluate performance, develop targeted improvements and implement changes.
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Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
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Used internal software to process reservations, check-ins and check-outs.
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Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
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Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
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Confirmed relevant guest information and payment methods to prevent fraud.
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Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
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Took reservations over phone, in person and via computer for guests and provided confirmation information.
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Answered customer telephone calls promptly and appropriately handled needs.
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Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Oversaw fast-paced front desk operations and guests' needs at busy facility.
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Issued room keys to guests upon check-in and answered questions regarding proper use.
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Answered multi-line phone system and greeted callers enthusiastically.
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● Collected room deposits, fees and payments.
Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
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