Customer Service Delivery

KIM JENKINS

************@*****.*** *** N. Clinton, #325, Chicago, Illinois 60661 • 615-***-****

OVERVIEW: Dedicated professional possessing a proven track record of superior results, seeks to utilize expertise in Client/Public Relations, Retail Management, Team Development, Process Optimization, and Service Strategy to drive profitability within a progressive organization. EXPERTISE: • Strategic Program Execution • Mentorship, Training, and Team Building

• Brand Management • Operational Optimization

• Client Relations/Needs Assessment • Service Delivery SUMMARY: • Relationship Management Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome.

• Team Management Able to adapt to all emergent situations, directing resources where required to meet goals. Maintain well organized teams, cross training all staff to be the most effective. Cultivate awareness and self actualization of personnel, building increased investment in operations by all staff.

• Process Implementation Possess a proven ability to anticipate unique requirements or potential roadblocks in all situations. Continually develop back-up plans to minimize downtime and deliver exceptional results; streamline communication and implementation channels to quickly/effectively meet customer and organizational needs. RELATED ANN TAYLOR, Chicago, Illinois 2017 to 2019 EXPERIENCE: Sales

• Provided superior customer service and client engagement, supporting individual needs.

• Assisted in strategic marketing, merchandising, promotions, and driving revenue. Highlights ! Recognized for exceptional ability to build rapport and drive significant customer loyalty. STRIDE RITE, Chicago, Illinois 2012 to 2015

Store Manager (Leased Dept. within Macy’s)

• Led and developed a team of eight dedicated professionals to provide superior service.

• Enhanced overall profitability through strategic initiatives and client engagement. Highlights ! Executed turnaround operations, reducing shrink to .02% and increasing sales by 5%.

! Retrained staff to better address the needs of the location and market base. EARLY HIT OR MISS CLOTHING STORE, Chicago, Illinois EXPERIENCE: (Div. of TJ MAXX)

District Manager (promoted from Multistore Manager & Sales Manager)

• Trained mentored and developed staff and managers to ensure superior customer service.

• Led marketing and merchandising strategy while complying with corporate strategy and Plan-O-Gram seasonal store sets.

• Administered budgets, reduced shrinkage, optimized labor costs, and drove revenue. Highlights ! Managed an eight store district representing $8MM in revenue for Northside Chicago and Wisconsin areas.

! Directed operations for downtown Chicago incorporating two other stores

(15 staff per store), while managing flagship location.

! Led the highest volume downtown store at $2.2MM. DRESS BARN CLOTHING STORE, Chicago, Illinois

Assistant Store Manager

ADDITIONAL OVERBROOK SCHOOL, Nashville, Tennessee 2006 to 2012 EXPERIENCE: Kindergarten Teaching Aide

ST. GEORGE’S PRESCHOOL, Nashville, Tennessee 2001 to 2006 Pre-School Teaching Aide

EDUCATION: Academy of Merchandising & Design, Chicago, Illinois Apparel Center

Received degree in Fashion Merchandising/Buying & Retail Management TECHNOLOGY: Familiar with Windows Operating systems and Internet based search. REFERENCES: • Liz Kenny 248-***-****

• Sarah Slavik 815-***-****

• Janice Varley 516-***-****

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