Customer Service Representative

GABRIEL CORREIA

CABRAL

****- *** ******** **, ****** K2P0M5, ON Canada: 613-***-****

********************@*******.***

OBJECTIVE: To provide services and assistances to my finest capabilities and proficiencies.

Skills Summary

-Fluent in both official languages: English and French

-Able to multi-task and manage priorities

-Amiable personality, able to create and maintain new relations

-Successful managing and supervising team project

-Excellent customer service skills, over-the-phone or in-person

-Excellent with Microsoft office utilities, and other related online tools

-Successful in I.T support, troubleshooting methods and solving electronical issues

Education

Saint-Paul University: School of Conflict Studies

Honours Bachelor of Arts, with Major in Conflict Studies

September 2016- May 2021

Experience

Cadet Working Experience

Squad Leader

2011-2013

-Leader and head of Delta company 1rst squad, duties consisted of squad maintenance, barracks upholding and continuation.

NCO infirmary (Non-Committed Officer)

2013-2014

-Supervised cadet medications, participated in meal preparation and arrange upcoming necessities.

Platoon Sergeant: 2014-2015

-Managed subdivision platoons, and executed orders commanded by the 1rst Lieutenant in all collectivity in Delta company.

XO (Executive Officer)

2015-2016

-As acting XO, I have coordinated training session and engaged in administrative duties of Delta company.

Saint Paul University Multiservice Center (2017-2019)

-I.T support and customer service for Saint Paul students and Staff.

Customer Service Representative MSi Corp - Ottawa, ON 4 March 2021 to 27 Feb 2022

My duties were:

-To provide assistance to pending customers; answering order inquiries regarding order details, pricing, installation date/times, and when necessary convince the customer to proceed with the order if they request a cancellation;

-To take ownership of customer problems and be proactive when addressing a solution;

-To log all calls on the call logging system and maintain full documentation;

-To maintain a high degree of customer service for all queries and adhere to all service management policies and principles;

-Input data into computerized databases and spreadsheets;

-To allocate more complex issues or escalations to the relevant department(s);

-To arrange for technician assistance where problems cannot be resolved remotely, and assist on-site technicians when required; and

-Adhering to various metrics and targets to ensure successful performance

-Symmetry agent MSI Corp - Ottawa, ON 28 Feb 2022 to 10 May 2022

-Cx service job where I had to manage cx accounts meant to be transferred from Bell competitors. I had to make sure that the competitors service was transferred without any issues, assisted with trouble shooting, as well as pricing.

-Self Install agent MSI Corp – Ottawa, 11 May 2022 to now

-Assist with end user customers with the self-installation of their modems

-Provide live trouble shooting during the self-installation process

-Provide assistance to pending customers; answering order inquiries regarding order details, pricing, installation date/times, and when necessary convince the customer to proceed with the order if they request a cancellation;

-Take ownership of customer problems and be proactive when addressing a solution;

-Log all calls on the call logging system and maintain full documentation;

-Maintain a high degree of customer service for all queries and adhere to all service management policies and principles;

-Input data into computerized databases and spreadsheets;

-To allocate more complex issues or escalations to the relevant department(s);

-To arrange for technician assistance where problems cannot be resolved remotely, and assist on-site technicians when required; and

-Adhering to various metrics and targets to ensure successful performance

Third Party Neutral (TPN)

May 2019

-Successfully completed Third Party Neutral: Model 1, 2 and 3.

-Specialize in developing dynamic listening and problem solving

-Able to mediate disputes, personal interest controversy and related issues

-Able to demonstrate impartial questioning and open-minded (fairness) responses

-Able to conduct collective hearings and maintain healthy group dialogue

-Able to incite resolutions, maintain equality and deliver positive endings

Languages

-Fluent: Portuguese, French and English

-Communicate, comprehend and write: Advanced

References

Name: Belair Sandra

Position: coordinator

Phone number: 613-***-**** ext 2212

Email: *******@*******.**

Name: Johan Daniel

Position: Distance Learning Administrator

Phone number: 613-***-****

Email: **********@***********.***

Contact this candidate