Customer Service Tax Preparer

Shawnette L. Ford

**** *. * **** **.

Detroit, MI 48221

Phone (313) 681 – 9639

E-mail: ***************@*****.***

OBJECTIVE

Seeking a position utilizing my classic and modern strong communication, problem solving, interpersonal skills and mathematical skills. Building positive relationships between the customer and the organization is also my professional focus.

SKILLS/QUALIFICATION(S)

Communication (Written & Verbal)

Customer Service

Coaching and Training Skills

Computer Skills (Tax Preparation

Software)

Micro-Soft Suite Knowledge

Leadership Skills

Budgeting

Interpersonal Skills

Office Management

Conflict Resolution

EXPERIENCE

Hunters Tax Service Detroit, MI 12/2015 – Present

Tax Preparer

Greet and welcome customers with a friendly/professional attitude

Utilizes tax preparation software

Basic computer and software knowledge

Consult and advise customers of their rights and responsibilities as taxpayers

Ensure the proper credits, deductions, and tax liabilities were applied to tax returns, according to Federal tax law/codes

Jackson Hewitt Tax Service Detroit, MI 12/2013 – 04/2013 Tax Preparer

Greeted and welcomed customers with a friendly/professional attitude

Utilized tax preparation software

Performed basic computer task and functions

Ensured proper credits, deductions, and tax liabilities applied to tax returns Sunrise Assisted Living Farmington, MI 08/2005 – 07/2012 Lead Care Manager

Performed on-call nursing assistance and cross-training as needed with caregivers

Complied with OSHA regulations and company policies

Assisted residents with daily living (grooming, bathing, cleaning, dressing, etc.)

Provided medication to residents as needed

Performed other duties assigned

Food Basics Dearborn, MI 08/2004 – 07/2005

Bakery Manager

Ensured bakery was adequately stocked

Ensured that baking utensils were properly sanitized

Created work schedules for staff

Trained staff to produce and provide quality service EDUCATION

Henry Ford High School Detroit, MI 09/2000 – 06/2004 Diploma – General Studies

University of Phoenix 09/2005 – 06/2006

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