Assistant Office Front Desk

Tricia Murray

Assistant to Regional Director of Operations - Four Points by Sheraton

Houston, TX 77085 ******.******@*****.*** 832-***-****

Work Experience

Assistant to Regional Director of Operations

Four Points by Sheraton - Houston, TX September 2017 to November 2020

•Screen and interview candidates for employment

•Perform background checks and facilitate drug testing for position candidates

•New Hire Onboarding

•Schedule staff according to forecasted occupancy

•Respond to guest complaints and ensured corrective actions were taken

•Respond to GSS comments in a timely fashion

•Document and respond to credit card chargebacks

•Input and review Income Journals for accuracy and upload to Corporate Office

•Accounts Payable and Receivables

•Verify cash postings, petty cash and bank deposits

•Cover Front Desk shifts as needed

•On property support for IT

•Monthlong Rotations in Housekeeping, F&B, Front Desk, and Accounting Sales Manager

•Create and maintain all records of client transactions

•Create and maintain all Sales Files

•Respond to all inquiries for Banquets and Room Blocks

•Ensure all event functions were carried out according to client requirements

•Produce and distribute BEO and Group Resumes

•Organize and retrieve data file folders in order to maintain essential records and files

•Enter all pertinent data into ISAC and SFA Web

•Cold calling potential Business Transient accounts

•Ensuring banquet rooms and showrooms were constantly ready for site visits

•Negotiating contract terms with corporate and group accounts

•Assist with setting up meeting rooms

•Coordinating catering events

•Respond to all leads generated from

•Responded to RFPs in Cvent, MARfp, MI Leads, Hotel Planner

•Maintain hotel information in EPIC

•Review in house guest list and arrivals for potential business

•AM MOD

•Review room/ rate changes and room rate verification

•Build and maintain group room blocks in PMS System and MARSHA

•Complete Month End Reports

Revenue Manager/Acting Sales Manager

•Review room/rate change and room rate verification for accuracy

•Maintained room balances between Lightspeed (PMS), OY and MARSHA

•Establish hotel pricing levels and input into One Yield

•Monitor demand, hurdle revenue and inventory to ensure continuous availability

•Monitor comp set rates and positioning

•Analyze local events for opportunities

•Responsible for short term and long-term forecasts

•Analyze STR report for performance and respond to identified opportunities for revenue optimization

•Attend interdepartmental Daily Revenue meetings to formulate strategy and tactics

•Produce and distribute Daily Strategy report

•Maintain relationships with OTA reps through regular phone conferences and in person meetings to maximize opportunities to enhance revenue potential

•Manage group cut off dates

•Review Daily Flash report for accuracy

•Provide commentary for Month End Letter to Owners

•Special projects as needed including New Hire Orientation and Parking Lot System Upgrade

•Additional duties as necessary including room inspections for VIPs, PM MOD and New Hire Orientation

Office Manager/Contracts Processor

Forest Lawn Cemetery - Houston, TX October 2012 to July 2017

•Supervision of office staff in accepted business practices

•Responsible for ongoing staff training

•Provide guidance to counselors in order to ensure contracts are both accurate and completed in accordance with contract laws in the state of Texas

•Create and maintain files in accordance with written and accepted practices

•Enter contract data into database to include customer information, contract details and correct fee assessments

•Document status changes to all existing contracts and maintain contracts database

•Timely issue deeds due to property owners in accordance with state law

•Certify transfers of ownership

•Map, track and maintain inventory of cemetery property and categorize appropriately

•Document and record all services performed on property

•Utilize effective document control processes to track contracts and other relevant documents

•Improve existing procedures to maximize productivity in various departments throughout the organization

•Monitor perpetual care fund and ensure payments to fund are made on a timely basis

•When necessary, assist counselors by guiding families in completing contractual documents

•When needed, receive, record and process payments in NEXUS program

•Provide reports to General Manager and Operations Manager to be used in owner and shareholder meetings

Land Administration Assistant

Oasis Petroleum - Houston, TX March 2008 to November 2008

•Performed secretarial and administrative support functions including correspondence creation, database logging and tracking, spreadsheet development, contract file maintenance, and legal document intake and cataloguing.

•Ensured proper payment of rentals, minimum royalties, lease bonuses and damages.

•Maintained rental schedule

•Provided quality service through prompt research and response to customer inquiries and internal requests.

•Analyzed various contracts to ensure compliance

•Composed and recorded legal documents in appropriate County Records

•Processed AFE's as well as record partners response and calculating of interests changes when necessary

•Calculated and set up penalty decks and reversionary interest decks

•Logged and tracked all new agreements, and set up lease & well files accordingly

•Maintained daily lease record updates (i.e. address, ownership, transfers and bills of sale, divestitures, expirations, releases & quit claims, etc.).

WOODSIDE ENERGY (USA) INC - Houston, TX

January 2007 to March 2008

Land Administration

•Responsible for all regulatory compliance issues

•Maintain and ensure proper payment of rentals

•Prepare assignments and transfers of interest as well as maintain database

•Maintain Division of Interest reports

•Interact with various departments to ensure timely and correct information is available corporation wide

Land Assistant/Technician

TRI-UNION DEVELOPMENT CORPORATION - Houston, TX

October 2002 to December 2006

•Reduced server downtime and assisted IT contractors by mastering server maintenance procedures.

•Performed secretarial and administrative support functions including correspondence creation, database logging and tracking, spreadsheet development, contract file maintenance, and legal document intake and cataloguing.

•Ensured proper payment of rentals, minimum royalties, lease bonuses and damages.

•Maintained rental schedule

•Provided quality service through prompt research and response to customer inquiries and internal requests.

•Analyzed various contracts to ensure compliance

•Assisted in division and transfer order issuance

•Payed and tracked Invoices related to all land expenses and reconciliation of same

•Performed Special Projects as assigned by Landman.

•Assisted Landman in preparation of annual budget

•Composed and recorded Quit Claims

•Processed AFE's as well as record partners response and calculating of interests changes when necessary

•Calculated and set up penalty decks and reversionary interest decks

•Logged and tracked all new agreements, and set up lease & well files accordingly

•Maintained all lease files, assignment spreadsheets, and well to lease spreadsheets for offshore properties, California & Texas.

•Maintained daily lease record updates (i.e. address, ownership, transfers and bills of sale, divestitures, expirations, releases & quit claims, etc.).

•Reconciled, researched and verified deck entries for large and problem decks.

•Worked on interdisciplinary team which included Accounting, Geology, Production and Engineering Departments on various projects.

Workforce Development Specialist I TEXAS WORKFORCE COMMISSION - Houston, TX 2002 to 2002

•Obtained and entered Houston area employers' and potential employees' relevant information including qualifications, job duties, pay, benefits, and personal information into database, and executed employer-requested, automated job matching queries.

•Provided job search assistance for registered applicants through résumé preparation, job lead information, and professional training opportunities.

•Logged all employer and applicant activities into central database to facilitate tracking and statistical analysis.

Assistant Office Manager

HARRIS COUNTY ANIMAL CONTROL - Houston, TX 2000 to 2001

•Assisted Office Manager with new hire interviewing and training, and personnel oversight for five full- time and two part-time employees.

•Conducted administrative support functions including revenue report preparation, phone reception, officer dispatch, and data entry.

•Facilitated public education concerning Harris County pets and wildlife regulations.

Office Manager / Environmental Health Specialist

UNITED STATES ARMY - Würzburg, DE 1995 to 2000

•Coordinated international travel arrangements by air and submitted expense reports for reimbursement.

•Designed Preventive Medicine presentations still in use.

•Contributed to development and drafting of new health regulations implemented Army-wide.

•Participated in program development and report preparation by collecting and analyzing data.

•Supported Chief through inspection and correction briefing and travel arrangements.

•Identified and corrected deficiencies as member of cross-functional teams with personal responsibility for performing inspections, reviewing reports, and tracking results of corrective actions.

•Administered human resource functions including supervision, counseling, training, and personnel file maintenance for new soldiers and civilian personnel.

•Held full responsibility for mandated meeting and training programs for internal and external clients encompassing training development, planning, and facilitation.

Education

Process Engineering Technology

Houston Community College

Paralegal Studies

Kaplan College

Skills

•Budget

•Microsoft Office

•Adobe Creative Cloud

•Slack

•Salesforce

•Teams

Military Service

Branch: United States Army

Rank: E4

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